Location:
Millersville, MD
Job Id: 253
# of Openings: 1
CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.
What do we do?
We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.
Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here .
Who are we hiring (and what will they do)? We are looking for a Sales Analytics & Operations Specialist to help scale and optimize CTM’s revenue engine. You will support core sales processes, systems, and analytics, helping the sales organization operate more effectively across the full sales lifecycle from lead to close.
This role sits within Sales and partners closely with Sales Leadership to improve productivity, consistency, and execution. You will collaborate with Sales, Marketing, Account Management, Enablement, Product, and Finance as needed to reduce friction, improve visibility, and accelerate time to revenue.
This is a non-quota carrying, operational role focused on systems, analytics, forecasting, and process design. Responsibilities do not include direct selling.
As a successful Sales Analytics and Operations Specialist, you will focus on the following core areas:
Collaborate primarily with Sales Leadership, while partnering cross-functionally with Marketing, Account Management, Product, and Finance to support alignment and accountability
Help build, maintain, and evolve revenue dashboards and core performance metrics with strong data integrity
Support forecasting, pipeline health, and performance analysis to enable data-driven sales decisions
Assist in identifying trends, risks, and opportunities across pipeline, conversion rates, and sales velocity
Partner with Sales Leadership to support and improve end-to-end sales processes from lead intake through close, ensuring clear handoffs and minimal friction
Collaborate on the design and maintenance of scalable workflows that support effective deal management and pipeline hygiene
Help ensure consistent sales execution while supporting flexibility as CTM continues to scale
Systems and Tools
Partner on the optimization of the sales technology stack, with Salesforce as the system of record
Collaborate on Salesforce automation, reporting, and data governance in support of sales execution
Support automation and scalable integrations to reduce manual work and improve seller productivity
Work closely with the CTM Training Team on onboarding, training, documentation, and ongoing sales productivity initiatives
What skills will help you to be effective on our team?
3+ years of experience in Sales Operations, Revenue Operations, or Go-to-Market Operations within a SaaS environment
Experience with external sales tools (Zoominfo, Apollo, and Outreach.io ) preferred
Hands-on Salesforce admin-level experience (reporting, workflows, validation rules, automation)
Experience supporting forecasting and pipeline analytics
Experience owning CRM data integrity
Strong hands-on experience with Salesforce including reporting, dashboards, workflows, and data hygiene
Analytical mindset with the ability to turn data into actionable insights
Experience supporting cross-functional revenue teams including Sales, Marketing, and Account Management
Highly organized and comfortable operating in a fast-paced, scaling environment
Strong communication skills with the ability to influence across teams
The ability to work independently, but also be a strong team player across the organization
What you get in return
The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
We love to give out annual merit increases to team members who are meeting our expectations
We offer a hybrid in-office work schedule based upon the employee’s position and performance
Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year , depending upon tenure
8 paid holidays , plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday or their choice
24 hours of VTO ( voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
401k Plan with per-pay e mployer matching up to 5% , that you are immediately vested in
Free basic medical, dental, and prescription coverage for employees and generous coverage for your family; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses
Up to 4 weeks of paid parental leave
Free basic life insurance and AD&D coverage equal to your annual salary
Free short term disability coverage at 100% of salary after being employed for 6+ months
Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action
#J-18808-Ljbffr
Millersville, MD
Job Id: 253
# of Openings: 1
CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.
What do we do?
We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.
Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here .
Who are we hiring (and what will they do)? We are looking for a Sales Analytics & Operations Specialist to help scale and optimize CTM’s revenue engine. You will support core sales processes, systems, and analytics, helping the sales organization operate more effectively across the full sales lifecycle from lead to close.
This role sits within Sales and partners closely with Sales Leadership to improve productivity, consistency, and execution. You will collaborate with Sales, Marketing, Account Management, Enablement, Product, and Finance as needed to reduce friction, improve visibility, and accelerate time to revenue.
This is a non-quota carrying, operational role focused on systems, analytics, forecasting, and process design. Responsibilities do not include direct selling.
As a successful Sales Analytics and Operations Specialist, you will focus on the following core areas:
Collaborate primarily with Sales Leadership, while partnering cross-functionally with Marketing, Account Management, Product, and Finance to support alignment and accountability
Help build, maintain, and evolve revenue dashboards and core performance metrics with strong data integrity
Support forecasting, pipeline health, and performance analysis to enable data-driven sales decisions
Assist in identifying trends, risks, and opportunities across pipeline, conversion rates, and sales velocity
Partner with Sales Leadership to support and improve end-to-end sales processes from lead intake through close, ensuring clear handoffs and minimal friction
Collaborate on the design and maintenance of scalable workflows that support effective deal management and pipeline hygiene
Help ensure consistent sales execution while supporting flexibility as CTM continues to scale
Systems and Tools
Partner on the optimization of the sales technology stack, with Salesforce as the system of record
Collaborate on Salesforce automation, reporting, and data governance in support of sales execution
Support automation and scalable integrations to reduce manual work and improve seller productivity
Work closely with the CTM Training Team on onboarding, training, documentation, and ongoing sales productivity initiatives
What skills will help you to be effective on our team?
3+ years of experience in Sales Operations, Revenue Operations, or Go-to-Market Operations within a SaaS environment
Experience with external sales tools (Zoominfo, Apollo, and Outreach.io ) preferred
Hands-on Salesforce admin-level experience (reporting, workflows, validation rules, automation)
Experience supporting forecasting and pipeline analytics
Experience owning CRM data integrity
Strong hands-on experience with Salesforce including reporting, dashboards, workflows, and data hygiene
Analytical mindset with the ability to turn data into actionable insights
Experience supporting cross-functional revenue teams including Sales, Marketing, and Account Management
Highly organized and comfortable operating in a fast-paced, scaling environment
Strong communication skills with the ability to influence across teams
The ability to work independently, but also be a strong team player across the organization
What you get in return
The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
We love to give out annual merit increases to team members who are meeting our expectations
We offer a hybrid in-office work schedule based upon the employee’s position and performance
Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year , depending upon tenure
8 paid holidays , plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday or their choice
24 hours of VTO ( voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
401k Plan with per-pay e mployer matching up to 5% , that you are immediately vested in
Free basic medical, dental, and prescription coverage for employees and generous coverage for your family; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses
Up to 4 weeks of paid parental leave
Free basic life insurance and AD&D coverage equal to your annual salary
Free short term disability coverage at 100% of salary after being employed for 6+ months
Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action
#J-18808-Ljbffr