Customer Specialist
Superior Equipment & Supply Co, Saint Francis, Wisconsin, United States, 53235
Location:
St. Francis, WI (On-Site) Department:
Sales & Operations Employment Type:
Full-Time Compensation:
Starting at $21.00 per hour plus benefits
About Superior Equipment & Supply Co. Superior Equipment & Supply Co. is a leading foodservice equipment and supply company. We are committed to operational excellence, disciplined growth, and delivering measurable value. We are building a high-performance team — and this role is critical to that mission.
Position Overview The Customer Specialist is a proactive, detail-driven professional responsible for protecting customer relationships, supporting retail operations, and strengthening internal workflows. This is an operational leadership support role that directly impacts revenue retention and process efficiency.
Core Responsibilities 1. Customer Communication & Account Support
Answer incoming calls professionally and efficiently
Proactively follow up on quotes, orders, and open issues
Build and maintain structured Customer Reorder Guides
Document account preferences and purchase history
2. Warranty & Service Coordination
Process manufacturer warranty claims within 24 hours
Coordinate service technicians and installers
Track all open service tickets through resolution
Provide proactive status updates to customers
3. Retail & Cash & Carry Support
Back up POS/register operations as needed
Engage walk-in customers professionally
Ensure products are properly labeled and priced
Maintain showroom organization and presentation standards
4. Operational & Marketing Support
Assist with marketing mailings and promotions
Prepare customer communications
Identify workflow improvements and suggest process enhancements
Response Time:
95%+ same-day response to inquiries
Warranty Processing:
Claims processed within 24 hours
Service Resolution:
No unresolved tickets beyond 14 days without update
Accuracy:
99%+ POS transaction accuracy
What We Are Looking For
2+ years customer service, operations, or retail support experience
Strong organizational and documentation skills
Ability to manage multiple priorities in a fast-paced environment
Bi-lingual Spanish is required.
Why Join Us
Starting Pay: $21.00 per hour
Monthly performance bonus tied to measurable KPIs
Opportunity to take ownership of outcomes in a growing company
Supportive team focused on solution-oriented results
#J-18808-Ljbffr
St. Francis, WI (On-Site) Department:
Sales & Operations Employment Type:
Full-Time Compensation:
Starting at $21.00 per hour plus benefits
About Superior Equipment & Supply Co. Superior Equipment & Supply Co. is a leading foodservice equipment and supply company. We are committed to operational excellence, disciplined growth, and delivering measurable value. We are building a high-performance team — and this role is critical to that mission.
Position Overview The Customer Specialist is a proactive, detail-driven professional responsible for protecting customer relationships, supporting retail operations, and strengthening internal workflows. This is an operational leadership support role that directly impacts revenue retention and process efficiency.
Core Responsibilities 1. Customer Communication & Account Support
Answer incoming calls professionally and efficiently
Proactively follow up on quotes, orders, and open issues
Build and maintain structured Customer Reorder Guides
Document account preferences and purchase history
2. Warranty & Service Coordination
Process manufacturer warranty claims within 24 hours
Coordinate service technicians and installers
Track all open service tickets through resolution
Provide proactive status updates to customers
3. Retail & Cash & Carry Support
Back up POS/register operations as needed
Engage walk-in customers professionally
Ensure products are properly labeled and priced
Maintain showroom organization and presentation standards
4. Operational & Marketing Support
Assist with marketing mailings and promotions
Prepare customer communications
Identify workflow improvements and suggest process enhancements
Response Time:
95%+ same-day response to inquiries
Warranty Processing:
Claims processed within 24 hours
Service Resolution:
No unresolved tickets beyond 14 days without update
Accuracy:
99%+ POS transaction accuracy
What We Are Looking For
2+ years customer service, operations, or retail support experience
Strong organizational and documentation skills
Ability to manage multiple priorities in a fast-paced environment
Bi-lingual Spanish is required.
Why Join Us
Starting Pay: $21.00 per hour
Monthly performance bonus tied to measurable KPIs
Opportunity to take ownership of outcomes in a growing company
Supportive team focused on solution-oriented results
#J-18808-Ljbffr