The Student Account Specialist supports the Student Financial Services by efficiently processing student account transactions, clerical tasks, reconciliations and by providing comprehensive customer service.
Responsibilities
Performs clerical duties such as opening mail, filing and routing forms to the appropriate staff members.
Reconciles student health insurance waivers and billing.
Reconciles student payment plans and updates Banner. Monitors holds.
Disburses financial aid according to federal and institutional policies. Processes payments.
Coordinates and processes student refunds.
Coordinates and sends communication for deposits, insurance, graduation holds and other deadlines.
Provides day‑to‑day student support, troubleshooting concerns and determining appropriate resolutions. Researches and responds to concerns expediently.
Required Qualifications
Associate’s degree in Business / Accounting or relevant area.
1‑3 years experience in student accounts, accounting or banking.
Experience with Banner or other similar ERP system preferred.
Excellent customer service.
Strong working Microsoft Excel experience.
Ability to multitask in busy office environment.
Ability to stay calm under pressure.
Preferred Qualifications None.
EEO Statement New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.
Posting Information Posting Number: S00652P
Special Instructions to Applicants Supplemental Questions
* Do you live in CA, CO, NY, NJ or WA? Yes
No
Documents Needed To Apply Required Documents
Resume/CV
Cover Letter
Optional Documents
None.
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Responsibilities
Performs clerical duties such as opening mail, filing and routing forms to the appropriate staff members.
Reconciles student health insurance waivers and billing.
Reconciles student payment plans and updates Banner. Monitors holds.
Disburses financial aid according to federal and institutional policies. Processes payments.
Coordinates and processes student refunds.
Coordinates and sends communication for deposits, insurance, graduation holds and other deadlines.
Provides day‑to‑day student support, troubleshooting concerns and determining appropriate resolutions. Researches and responds to concerns expediently.
Required Qualifications
Associate’s degree in Business / Accounting or relevant area.
1‑3 years experience in student accounts, accounting or banking.
Experience with Banner or other similar ERP system preferred.
Excellent customer service.
Strong working Microsoft Excel experience.
Ability to multitask in busy office environment.
Ability to stay calm under pressure.
Preferred Qualifications None.
EEO Statement New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.
Posting Information Posting Number: S00652P
Special Instructions to Applicants Supplemental Questions
* Do you live in CA, CO, NY, NJ or WA? Yes
No
Documents Needed To Apply Required Documents
Resume/CV
Cover Letter
Optional Documents
None.
#J-18808-Ljbffr