Consignment Support Specialist (REMOTE)
Institut Straumann AG, Andover, Massachusetts, us, 05544
Overview
#ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude. #WeChangeDentistry
every day. Be part of it.
Position Summary
The Consignment Support Specialist supports the day-to-day operations of Straumann’s cabinet consignment program for all customers. This position works with internal teams to ensure operational efficiencies needed to exceed our customers’ expectations.
Job Responsibilities
Troubleshoot and resolve customer issues related to RFID or Zimbis cabinet malfunctions. Support the sales force with scheduling and conducting inventory counts within their regions. Handle all order-based transactions for all consignments, including billing usage and replenishments. Manage consignment inventory stock levels, turns, counts, and reconciliation. Work with a continuous improvement mindset to help make suggestions for streamlining cabinet and consignment processes. Support one of our top customers, ClearChoice and all their customer locations with all cabinet and portal needs. Answer phone calls and email tickets within our service level agreements to ensure customer satisfaction. Other duties as assigned.
The responsibilities listed herein are not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change without notice.
Management Responsibilities
This position manages the following positions: N/A
Physical Attributes
May sit for extended periods of time. Utilize dexterity abilities to perform typing, operate a computer and other office equipment, to perform filing, and related job responsibilities and attention to detail competence. Spend significant time reading both on paper and on a computer.
Work Environment
General office environment. Noise level in the work environment is usually quiet to moderate.
Qualifications
Minimum Qualifications
High School Diploma or GED 3+ years of experience in a customer support role.
Preferred Qualifications
High proficiency in SAP Ability to multi-task and prioritize effectively. Analytical problem-solving skills Customer Service skills Strong written and oral communication skills Team Player
Salary: $25.00- $27.00/hour. The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type:
Full Time Alternative Locations:
United States : Andover (MA) TravelPercentage:
0% Requisition ID:
20041
#J-18808-Ljbffr
#ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude. #WeChangeDentistry
every day. Be part of it.
Position Summary
The Consignment Support Specialist supports the day-to-day operations of Straumann’s cabinet consignment program for all customers. This position works with internal teams to ensure operational efficiencies needed to exceed our customers’ expectations.
Job Responsibilities
Troubleshoot and resolve customer issues related to RFID or Zimbis cabinet malfunctions. Support the sales force with scheduling and conducting inventory counts within their regions. Handle all order-based transactions for all consignments, including billing usage and replenishments. Manage consignment inventory stock levels, turns, counts, and reconciliation. Work with a continuous improvement mindset to help make suggestions for streamlining cabinet and consignment processes. Support one of our top customers, ClearChoice and all their customer locations with all cabinet and portal needs. Answer phone calls and email tickets within our service level agreements to ensure customer satisfaction. Other duties as assigned.
The responsibilities listed herein are not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change without notice.
Management Responsibilities
This position manages the following positions: N/A
Physical Attributes
May sit for extended periods of time. Utilize dexterity abilities to perform typing, operate a computer and other office equipment, to perform filing, and related job responsibilities and attention to detail competence. Spend significant time reading both on paper and on a computer.
Work Environment
General office environment. Noise level in the work environment is usually quiet to moderate.
Qualifications
Minimum Qualifications
High School Diploma or GED 3+ years of experience in a customer support role.
Preferred Qualifications
High proficiency in SAP Ability to multi-task and prioritize effectively. Analytical problem-solving skills Customer Service skills Strong written and oral communication skills Team Player
Salary: $25.00- $27.00/hour. The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type:
Full Time Alternative Locations:
United States : Andover (MA) TravelPercentage:
0% Requisition ID:
20041
#J-18808-Ljbffr