Service Desk Specialist
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We are looking for a Service Desk Specialist for our team of BRO professionals!
This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!
Qualifications
College degree in computer or IT related field, or equivalent experience
Experience with bug and issue tracking system
Ability to multitask in a fast paced environment
Excellent ability to learn and articulate software-related and technical concepts
Strong active listening skills and excellent written and oral communications skills
Strong attention to detail when communicating with customers
Basic experience with Linux is nice‑to‑have
Basic experience with SQL is nice‑to‑have
Responsibilities
Basic Level 1 troubleshooting, redirect to L2/L3 as required
Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
Qualification/replication of the reported issue in an appropriate customer environment
Information gathering to ensure complete availability of details required for root cause analysis
Provision of technical resolution or problem workaround
Incident routing/escalation to second/third level support or third parties where required
Bold moves start here. Make yours. Apply today!
Interested in building your career at BrainRocket? Get future opportunities sent straight to your email.
#J-18808-Ljbffr
We are looking for a Service Desk Specialist for our team of BRO professionals!
This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!
Qualifications
College degree in computer or IT related field, or equivalent experience
Experience with bug and issue tracking system
Ability to multitask in a fast paced environment
Excellent ability to learn and articulate software-related and technical concepts
Strong active listening skills and excellent written and oral communications skills
Strong attention to detail when communicating with customers
Basic experience with Linux is nice‑to‑have
Basic experience with SQL is nice‑to‑have
Responsibilities
Basic Level 1 troubleshooting, redirect to L2/L3 as required
Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
Qualification/replication of the reported issue in an appropriate customer environment
Information gathering to ensure complete availability of details required for root cause analysis
Provision of technical resolution or problem workaround
Incident routing/escalation to second/third level support or third parties where required
Bold moves start here. Make yours. Apply today!
Interested in building your career at BrainRocket? Get future opportunities sent straight to your email.
#J-18808-Ljbffr