The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed.
#PJFITZ2025
Essential duties include, but are not limited to:
Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments
Monitor sales holds and communicate new or updated hold information to HICs and managers
Prepare customer documentation and scorecards upon request
Research job information and provide clear, concise summaries of findings
Assist with general document preparation and organization
Update job notes and status changes in the CRM system
Compile reports and export documentation for management review
Support follow-up actions and documentation resulting from sales hold meetings
Key Performance Indicators (KPIs)
Meet Service Level Agreements (SLAs) – tasks completed on time and complete
Maintain 95% or higher accuracy in data processing and updates
Ensure assigned sales trackers are accurate and up to date
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Strong organizational skills with the ability to manage multiple tasks
High level of accuracy and efficiency in data entry
Proficiency with basic Microsoft Office applications, particularly Excel
Clear and effective written and verbal communication skills
Willingness and ability to learn new systems and technologies
Education and Experience
High school diploma or equivalent required
One year of office or data entry experience preferred
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
#J-18808-Ljbffr
#PJFITZ2025
Essential duties include, but are not limited to:
Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments
Monitor sales holds and communicate new or updated hold information to HICs and managers
Prepare customer documentation and scorecards upon request
Research job information and provide clear, concise summaries of findings
Assist with general document preparation and organization
Update job notes and status changes in the CRM system
Compile reports and export documentation for management review
Support follow-up actions and documentation resulting from sales hold meetings
Key Performance Indicators (KPIs)
Meet Service Level Agreements (SLAs) – tasks completed on time and complete
Maintain 95% or higher accuracy in data processing and updates
Ensure assigned sales trackers are accurate and up to date
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Strong organizational skills with the ability to manage multiple tasks
High level of accuracy and efficiency in data entry
Proficiency with basic Microsoft Office applications, particularly Excel
Clear and effective written and verbal communication skills
Willingness and ability to learn new systems and technologies
Education and Experience
High school diploma or equivalent required
One year of office or data entry experience preferred
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
#J-18808-Ljbffr