As an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution road map. You work to retain customers, enhance engagement, and sustainably expand the customer base.
You are responsible for:
Developing
outstanding customer partnerships
focused on the entire customer life cycle.
Building and managing long-lasting relationships
with multiple levels of stakeholders.
Understanding our customers’
industry and business situation , concerns, and needs.
Communicating
your customers’ needs and concerns to the internal teams (delivery, marketing, etc.).
Articulating and developing an
account strategy
in line with OMP culture and strategy, including short-, mid- and long-term action plans.
Mapping stakeholders
using organization chartsof customer leadership and teams.
Aligning with the project team during all project phases through
optimized governance.
Maximizing customer engagement and retention by increasing
OMP awareness and mindshare
at the customer.
Guiding customers toward
optimal use of the solution
by being the go-to contact after project delivery.
Preparing and running account management meetings
to assess customer needs, review scorecards, and share relevant content.
Negotiating
new areas of business
within existing accounts.
Developing and managing
a short-term and strategic account action plan
thatengages with appropriate initiatives at the customer’s side.
Balancing and
dynamically prioritizing
multiple customer engagements.
Shaping and managing customer
expectations
through changing relationship stages.
#J-18808-Ljbffr
You are responsible for:
Developing
outstanding customer partnerships
focused on the entire customer life cycle.
Building and managing long-lasting relationships
with multiple levels of stakeholders.
Understanding our customers’
industry and business situation , concerns, and needs.
Communicating
your customers’ needs and concerns to the internal teams (delivery, marketing, etc.).
Articulating and developing an
account strategy
in line with OMP culture and strategy, including short-, mid- and long-term action plans.
Mapping stakeholders
using organization chartsof customer leadership and teams.
Aligning with the project team during all project phases through
optimized governance.
Maximizing customer engagement and retention by increasing
OMP awareness and mindshare
at the customer.
Guiding customers toward
optimal use of the solution
by being the go-to contact after project delivery.
Preparing and running account management meetings
to assess customer needs, review scorecards, and share relevant content.
Negotiating
new areas of business
within existing accounts.
Developing and managing
a short-term and strategic account action plan
thatengages with appropriate initiatives at the customer’s side.
Balancing and
dynamically prioritizing
multiple customer engagements.
Shaping and managing customer
expectations
through changing relationship stages.
#J-18808-Ljbffr