Social Services Director
Social Services Director will oversee all case management and social services at a City Sanctuary Facility provider at a specific sanctuary hotel site. In this role, your primary objective is to ensure the smooth functioning of case management and social services under your supervision. You will play a pivotal role in driving the success of the services by coordinating services and referral linkage with community care providers to ensure client needs are met.
Compensation & Benefits Estimated Starting Salary Range for Social Services Director: $85K
Pay commensurate with experience.
Full‑time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Responsibilities
Oversee case management and social services ensuring overall service delivery is provided in accordance with Cherokee’s contract with NYC DHS.
Ensure sufficient case managers are maintained at the site during case management business hours.
Manage all incidents in case management in accordance with DHS’s published Incident Management Guidelines and Procedures, maintaining a continuous open channel with the DHS Serious Incident Unit (SIU).
Work in partnership with the Site Director to ensure the success of the operation.
Ensure compliance with child abuse and neglect mandatory reporting requirements.
Provide culturally sensitive services that include registration, intake, roster tracking, and assessment.
Offer bilingual Spanish/English case management services on site.
Establish a referral process with community‑based programs and organizations.
Coordinate with interpretation and translation services.
Collaborate with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed.
Maintain established agreements, referrals, and linkages with community medical care providers.
Coordinate with the Mayor’s Office of Immigration Affairs (MOIA).
Provide referrals to immigration legal services.
Utilize the DHS system of records “CARES” for case management services.
Coordinate efforts with local resettlement agencies, including roving teams providing the resettlement and relocation pilot for the New York City Department of Social Services.
Perform other job‑related duties as assigned.
Experience, Education, Skills, Abilities
Bachelor’s or Master’s degree in social work or another human services field.
Two years of relevant experience working with people who enter the U.S. seeking asylum.
Fluent in English and Spanish (written and spoken).
2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma‑informed services.
Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
Experience working on‑site in a congregate housing setting.
Experience working with the NYC Department of Homeless Services shelter system and navigating the Department of Education and Administration for Children’s Services’ child welfare systems.
Crisis intervention experience.
Excellent verbal, written, and communication skills.
Ability to work collaboratively with families, collaborating agencies, and community professionals.
Strong customer service background.
Effectively manage significant documentation.
A self‑starter, able to work with minimal supervision and independently.
Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
Possess sensitivity to the service population’s cultural and socio‑economic characteristics.
Ability to organize, multitask and prioritize duties and responsibilities efficiently.
Must possess knowledge of immigration laws and procedures.
Must pass pre‑employment qualifications of Cherokee Federal.
Company Information Cherokee Nation Management and Consulting (CNMC) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNMC is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit
cherokee-federal.com .
Legal Disclaimer Cherokee Federal is an equal opportunity employer. Please visit
cherokee-federal.com/careers
for information regarding our
Affirmative Action and Equal Opportunity Employer Statement , Accommodation request, and
Presidential EO 14042 Notice .
#J-18808-Ljbffr
Compensation & Benefits Estimated Starting Salary Range for Social Services Director: $85K
Pay commensurate with experience.
Full‑time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Responsibilities
Oversee case management and social services ensuring overall service delivery is provided in accordance with Cherokee’s contract with NYC DHS.
Ensure sufficient case managers are maintained at the site during case management business hours.
Manage all incidents in case management in accordance with DHS’s published Incident Management Guidelines and Procedures, maintaining a continuous open channel with the DHS Serious Incident Unit (SIU).
Work in partnership with the Site Director to ensure the success of the operation.
Ensure compliance with child abuse and neglect mandatory reporting requirements.
Provide culturally sensitive services that include registration, intake, roster tracking, and assessment.
Offer bilingual Spanish/English case management services on site.
Establish a referral process with community‑based programs and organizations.
Coordinate with interpretation and translation services.
Collaborate with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed.
Maintain established agreements, referrals, and linkages with community medical care providers.
Coordinate with the Mayor’s Office of Immigration Affairs (MOIA).
Provide referrals to immigration legal services.
Utilize the DHS system of records “CARES” for case management services.
Coordinate efforts with local resettlement agencies, including roving teams providing the resettlement and relocation pilot for the New York City Department of Social Services.
Perform other job‑related duties as assigned.
Experience, Education, Skills, Abilities
Bachelor’s or Master’s degree in social work or another human services field.
Two years of relevant experience working with people who enter the U.S. seeking asylum.
Fluent in English and Spanish (written and spoken).
2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma‑informed services.
Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
Experience working on‑site in a congregate housing setting.
Experience working with the NYC Department of Homeless Services shelter system and navigating the Department of Education and Administration for Children’s Services’ child welfare systems.
Crisis intervention experience.
Excellent verbal, written, and communication skills.
Ability to work collaboratively with families, collaborating agencies, and community professionals.
Strong customer service background.
Effectively manage significant documentation.
A self‑starter, able to work with minimal supervision and independently.
Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
Possess sensitivity to the service population’s cultural and socio‑economic characteristics.
Ability to organize, multitask and prioritize duties and responsibilities efficiently.
Must possess knowledge of immigration laws and procedures.
Must pass pre‑employment qualifications of Cherokee Federal.
Company Information Cherokee Nation Management and Consulting (CNMC) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNMC is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit
cherokee-federal.com .
Legal Disclaimer Cherokee Federal is an equal opportunity employer. Please visit
cherokee-federal.com/careers
for information regarding our
Affirmative Action and Equal Opportunity Employer Statement , Accommodation request, and
Presidential EO 14042 Notice .
#J-18808-Ljbffr