Key Account Manager - High Point, NC, USA
Magnussen Home, High Point, North Carolina, us, 27264
Key Account Manager - High Point, NC, USA
As a key member of the Sales Operations team, this role focuses on supporting key accounts across all operational areas. Focus on balancing Supply with Demand for both warehouse and direct orders while addressing and resolving obstacles to ensure seamless order shipments.
This role includes the following responsibilities:
Participation in collaborative reviews with key customers to align on priorities and expectations.
Act as primary point of contact for a set list of major customers, with the list subject to change as needed.
Ensure orders are processed and ship deadlines are met.
Continuously review customer container bookings and follow up with sales representatives/external partners to ensure orders are shipping on time.
Ongoing analysis of customer demand and maintain demand forecasts, by customer by material.
Work with Sales to review and determine new start timing for major customers.
Actively monitor new starts for trend analysis and to lead into supply planning.
Participate in Special Project Reviews to ensure timing of launch of the project for major customers.
Participate in and contribute to weekly operational and customer review meetings.
Participate in Weekly Operations meetings.
Provide coverage for other team members as needed.
Review customer lineup against CW, CX & X reports provided by the Supply team to identify balancing needs and communicate to rep/account prior to SKU being discontinued.
Prepare reports for management meetings as required.
Create measurements regarding major customers and our performance with them.
Perform all other tasks and reporting as required by management.
If you feel you are the exceptional individual, we are seeking to fill this position, please forward your cover letter, resume, and salary expectations.
Your next career move could start here — we look forward to receiving your CV. Share your CV with Us.
We thank all candidates for applying; however, only qualified candidates will be contacted for an interview. If you require accommodation to participate in the recruitment process, please notify us when contacted for an interview.
Supply Chain Analyst - High Point, NC, USA As a key member of the Supply Chain team, your main goal is to ensure the products are available at the right place at the right time, enabling product sales across the globe.
This role includes the following responsibilities:
Collaborate with Demand, Sales and Product Development to position inventory to support forecasted orders and inventory for new product launches.
Proactively review factory capacity and provide options/plans to mitigate risk and overcapacity.
Review new product launches and confirm vendor capacity plan to support them.
Collaborate extensively with overseas Supply team to ensure inventory levels are met and maintained through on-time supply.
Proficiency in process improvement highly desired.
5 years of experience in a similar role.
Ability to manage multiple expectations while collaborating with cross-functional teams.
Proven experience in MRP functionality, including forecasting, planning, and purchasing.
Strong analytical skills.
Strong verbal and written communication, exceptional service attitude.
Strong computer skills, especially in Excel.
If you feel you are the exceptional individual, we are seeking to fill this position, please forward your cover letter, resume, and salary expectations.
Your next career move could start here — we look forward to receiving your CV. Share your CV with Us.
We thank all candidates for applying; however, only qualified candidates will be contacted for an interview. If you require accommodation to participate in the recruitment process, please notify us when contacted for an interview.
Credit & Collections Specialist - High Point, NC, USA We currently have an opportunity for a Credit & Collections specialist as part of our credit team, supporting sales to the retail industry, including furniture stores, department stores and internet retailers. This position requires an organized, assertive, and responsible individual, possessing good analytical and communication skills.
Specific Responsibilities
will include:
Manage an assigned portfolio of accounts and execute appropriate collection strategies to improve DSO, collection targets, and other key performance indicators.
Initiate outbound collection calls and e-mails to past‑due customers, negotiating and coordinating the timely payment of outstanding invoices.
Identify collection concerns, issues impeding payment, and reconciliation issues.
Identify and escalate customer deductions or disputes, monitor resolution, and work with other departments to ensure customer satisfaction.
Advise outside sales reps of problem accounts and request assistance where needed.
Escalate problem accounts to Credit Manager when necessary.
Set up new dealer accounts, initiate trade reference requests, and order credit bureau reports.
Release orders from credit hold daily, based on departmental guidelines.
Provide general support and other duties as required.
Education/Experience Required
3+ years of commercial collections experience preferred.
Strong interpersonal and analytical skills.
Strong organization and time management skills.
Ability to be tactful yet assertive with good negotiation skills.
Strong verbal and written communication skills.
Ability to work independently and as part of a team.
Understanding of credit and accounting is an asset.
If you have excellent organizational, interpersonal skills and you are seeking new challenges with a company committed to its core values of trust, honesty, and respect for its customers and employees, we invite you to submit your résumé and cover letter. Magnussen offers a competitive salary and benefits and has a reputation for being a great place to work.
Your next career move could start here — we look forward to receiving your CV. Share your CV with Us.
We thank all candidates for applying; however, only qualified candidates will be contacted for an interview. If you require accommodation to participate in the recruitment process, please notify us when contacted for an interview.
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This role includes the following responsibilities:
Participation in collaborative reviews with key customers to align on priorities and expectations.
Act as primary point of contact for a set list of major customers, with the list subject to change as needed.
Ensure orders are processed and ship deadlines are met.
Continuously review customer container bookings and follow up with sales representatives/external partners to ensure orders are shipping on time.
Ongoing analysis of customer demand and maintain demand forecasts, by customer by material.
Work with Sales to review and determine new start timing for major customers.
Actively monitor new starts for trend analysis and to lead into supply planning.
Participate in Special Project Reviews to ensure timing of launch of the project for major customers.
Participate in and contribute to weekly operational and customer review meetings.
Participate in Weekly Operations meetings.
Provide coverage for other team members as needed.
Review customer lineup against CW, CX & X reports provided by the Supply team to identify balancing needs and communicate to rep/account prior to SKU being discontinued.
Prepare reports for management meetings as required.
Create measurements regarding major customers and our performance with them.
Perform all other tasks and reporting as required by management.
If you feel you are the exceptional individual, we are seeking to fill this position, please forward your cover letter, resume, and salary expectations.
Your next career move could start here — we look forward to receiving your CV. Share your CV with Us.
We thank all candidates for applying; however, only qualified candidates will be contacted for an interview. If you require accommodation to participate in the recruitment process, please notify us when contacted for an interview.
Supply Chain Analyst - High Point, NC, USA As a key member of the Supply Chain team, your main goal is to ensure the products are available at the right place at the right time, enabling product sales across the globe.
This role includes the following responsibilities:
Collaborate with Demand, Sales and Product Development to position inventory to support forecasted orders and inventory for new product launches.
Proactively review factory capacity and provide options/plans to mitigate risk and overcapacity.
Review new product launches and confirm vendor capacity plan to support them.
Collaborate extensively with overseas Supply team to ensure inventory levels are met and maintained through on-time supply.
Proficiency in process improvement highly desired.
5 years of experience in a similar role.
Ability to manage multiple expectations while collaborating with cross-functional teams.
Proven experience in MRP functionality, including forecasting, planning, and purchasing.
Strong analytical skills.
Strong verbal and written communication, exceptional service attitude.
Strong computer skills, especially in Excel.
If you feel you are the exceptional individual, we are seeking to fill this position, please forward your cover letter, resume, and salary expectations.
Your next career move could start here — we look forward to receiving your CV. Share your CV with Us.
We thank all candidates for applying; however, only qualified candidates will be contacted for an interview. If you require accommodation to participate in the recruitment process, please notify us when contacted for an interview.
Credit & Collections Specialist - High Point, NC, USA We currently have an opportunity for a Credit & Collections specialist as part of our credit team, supporting sales to the retail industry, including furniture stores, department stores and internet retailers. This position requires an organized, assertive, and responsible individual, possessing good analytical and communication skills.
Specific Responsibilities
will include:
Manage an assigned portfolio of accounts and execute appropriate collection strategies to improve DSO, collection targets, and other key performance indicators.
Initiate outbound collection calls and e-mails to past‑due customers, negotiating and coordinating the timely payment of outstanding invoices.
Identify collection concerns, issues impeding payment, and reconciliation issues.
Identify and escalate customer deductions or disputes, monitor resolution, and work with other departments to ensure customer satisfaction.
Advise outside sales reps of problem accounts and request assistance where needed.
Escalate problem accounts to Credit Manager when necessary.
Set up new dealer accounts, initiate trade reference requests, and order credit bureau reports.
Release orders from credit hold daily, based on departmental guidelines.
Provide general support and other duties as required.
Education/Experience Required
3+ years of commercial collections experience preferred.
Strong interpersonal and analytical skills.
Strong organization and time management skills.
Ability to be tactful yet assertive with good negotiation skills.
Strong verbal and written communication skills.
Ability to work independently and as part of a team.
Understanding of credit and accounting is an asset.
If you have excellent organizational, interpersonal skills and you are seeking new challenges with a company committed to its core values of trust, honesty, and respect for its customers and employees, we invite you to submit your résumé and cover letter. Magnussen offers a competitive salary and benefits and has a reputation for being a great place to work.
Your next career move could start here — we look forward to receiving your CV. Share your CV with Us.
We thank all candidates for applying; however, only qualified candidates will be contacted for an interview. If you require accommodation to participate in the recruitment process, please notify us when contacted for an interview.
#J-18808-Ljbffr