Corporate Director of Quality Assurance - Senior Living
MBK Real Estate LLC, Irvine, California, United States, 92713
Corporate Director of Quality Assurance - Senior LivingAt MBK Senior Living, we're committed to putting people first – our residents *and*team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:-Impacting lives and building lasting relationships-Executing exceptional signature programs in dining, fitness, wellness, and care-A supportive community team that encourages personal and professional growth and celebrates yoursuccess-A fun-filled, energetic environment that's centered in hospitality and high-quality service-Competitive salaries-Professional development, training, and personal coaching through our Mentor, Buddy, and ExecutiveDirector in Training Programs-Education loan assistance & scholarships-Financial and legal services-Team Member discounts-Health and Wellness resources**Full-time benefits include:**-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%-Childcare and eldercare assistance-Flexible spending accountsIf you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!**Job Description**MBK Senior Living is looking to add a Corporate Director of Senior Living to lead ownership over the Quality Program of our 38-community senior living portfolio. This position will require heavy travel throughout the year.
\*\*\*This position can be located in CA, WA, OR, UT, AZ, CO, and travel from home, but candidates must live within a reasonable distance to a major airport\*\*\*
SALARY: $160,000-$180,000 + Bonus**Job Summary:**The Corporate Director of Quality Assurance plays a pivotal role in MBK’s long-term success and superior operational performance by providing strategic oversight necessary to mitigate risk, ensuring regulatory compliance, and supporting a culture of continuous improvement that enhances both resident satisfaction and business performance. Responsible for developing, implementing, and overseeing the company’s Quality Management Program, this role ensures each community consistently meets or exceeds operational, clinical, and regulatory standards. The Corporate Director leads the annual Quality Assurance Review Process (QARP), analyzes outcomes, and partners with community leaders to drive measurable improvement and sustain excellence throughout the organization.**Duties & Responsibilities:****Strategic Program Development and Oversight*** Design, implement, and manage a comprehensive company-wide Quality Management Program that integrates performance indicators across operations, clinical, environmental services, and resident care programs.* Ensure all quality metrics and initiatives directly tie to business performance, occupancy goals, and the organization’s long-term strategy.* Establish Quality Assurance Review Process (QARP) and conduct QARs at every community annually, ensuring a consistent evaluation framework, and uniform application of standards and regulatory compliance.* Leverage and implement QA technology and software tools to streamline auditing processes, improve data accuracy, and provide real-time visibility into performance.* Maintain a thorough understanding of senior living regulations and operations, as well as all applicable Federal, State, and local regulations, and company policies and procedures to ensure total organizational compliance.* Lead internal quality review committees and share best practices across regions.**Performance Improvement and Risk Management*** Develop and maintain quality metrics dashboards to create real time visibility to into community-level performance and the effectiveness of corrective action plans.* Utilize quantitative assessments and dashboards to analyze and identify trends, monitor progress in key domains (i.e., clinical quality, resident satisfaction, safety, community performance), and lead performance improvement initiatives.* Analyze audit results to develop and track corrective action plans with measurable outcomes, in partnership with community, regional, and home office leadership.* Perform thorough root cause analysis for significant incidents, negative trends, or systematic deficiencies to prevent recurrence and enhance resident safety.* Proactively manage escalated incidents and partner with SVP Operations, SVP Clinical, and legal to resolve high-risk deficiencies and trends.* Synthesize quality trends, audit outcomes, and performance metrics into actionable reports for senior leadership to drive strategic decision-making and transparency.**Leadership, Culture and Training*** Develop policies, tools, and resources that promote a culture of continuous improvement across all communities.* Provide direct coaching, support and training to community and regional leaders and center of excellence on quality management standard practices, initiatives, regulatory readiness.* Partner with Operations, Clinical, Compliance, and People (HR) teams to ensure a constant state of regulatory readiness at the Federal, State, and local levels.* Act as a bridge between Corporate policy and community-level execution, working with operational and clinical teams to ensure accountability and results.* Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.* Promote and lead with a spirit of teamwork and open communication in alignment with MBK principles and core values.* Perform other job duties or special projects as assigned or requested by Supervisor.**Education and Licenses/Certifications Requirements:*** Bachelor’s degree in healthcare administration, nursing, or related field.* Certification in healthcare quality, such as CPHQ (Certified Professional in Health care Quality), or Lean Six Sigma, is a plus.**Experience Requirements (in years):*** 7+ years of prior related work experience in senior living and quality/compliance leadership is essential.* Extensive experience with state and federal senior living regulations and a history of successful survey results.* Proven track record in developing and implementing quality management systems.**Required Competencies****:*** Must demonstrate strong knowledge of quality improvement methodology and proficiency in utilizing quality dashboards, reporting tools, and analytical skills to synthesize complex data into actionable improvement plans.* Must show a proven ability to follow through on initiatives and achieve sustained results.* Ability to demonstrate strategic thinking and organizational leadership to align quality metrics with business performance while collaborating and coaching across multiple levels.* Proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.) and data analytics, and standard office equipment.* Must complete required Background clearances, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).* Valid state issued driver’s license and valid insurance, or reliable method of transportation.* Must have excellent written and verbal communication skills, including the ability to speak, write and read English and effectively present to senior leadership.* Must present a positive and professional image and possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests.* Must possess #J-18808-Ljbffr
\*\*\*This position can be located in CA, WA, OR, UT, AZ, CO, and travel from home, but candidates must live within a reasonable distance to a major airport\*\*\*
SALARY: $160,000-$180,000 + Bonus**Job Summary:**The Corporate Director of Quality Assurance plays a pivotal role in MBK’s long-term success and superior operational performance by providing strategic oversight necessary to mitigate risk, ensuring regulatory compliance, and supporting a culture of continuous improvement that enhances both resident satisfaction and business performance. Responsible for developing, implementing, and overseeing the company’s Quality Management Program, this role ensures each community consistently meets or exceeds operational, clinical, and regulatory standards. The Corporate Director leads the annual Quality Assurance Review Process (QARP), analyzes outcomes, and partners with community leaders to drive measurable improvement and sustain excellence throughout the organization.**Duties & Responsibilities:****Strategic Program Development and Oversight*** Design, implement, and manage a comprehensive company-wide Quality Management Program that integrates performance indicators across operations, clinical, environmental services, and resident care programs.* Ensure all quality metrics and initiatives directly tie to business performance, occupancy goals, and the organization’s long-term strategy.* Establish Quality Assurance Review Process (QARP) and conduct QARs at every community annually, ensuring a consistent evaluation framework, and uniform application of standards and regulatory compliance.* Leverage and implement QA technology and software tools to streamline auditing processes, improve data accuracy, and provide real-time visibility into performance.* Maintain a thorough understanding of senior living regulations and operations, as well as all applicable Federal, State, and local regulations, and company policies and procedures to ensure total organizational compliance.* Lead internal quality review committees and share best practices across regions.**Performance Improvement and Risk Management*** Develop and maintain quality metrics dashboards to create real time visibility to into community-level performance and the effectiveness of corrective action plans.* Utilize quantitative assessments and dashboards to analyze and identify trends, monitor progress in key domains (i.e., clinical quality, resident satisfaction, safety, community performance), and lead performance improvement initiatives.* Analyze audit results to develop and track corrective action plans with measurable outcomes, in partnership with community, regional, and home office leadership.* Perform thorough root cause analysis for significant incidents, negative trends, or systematic deficiencies to prevent recurrence and enhance resident safety.* Proactively manage escalated incidents and partner with SVP Operations, SVP Clinical, and legal to resolve high-risk deficiencies and trends.* Synthesize quality trends, audit outcomes, and performance metrics into actionable reports for senior leadership to drive strategic decision-making and transparency.**Leadership, Culture and Training*** Develop policies, tools, and resources that promote a culture of continuous improvement across all communities.* Provide direct coaching, support and training to community and regional leaders and center of excellence on quality management standard practices, initiatives, regulatory readiness.* Partner with Operations, Clinical, Compliance, and People (HR) teams to ensure a constant state of regulatory readiness at the Federal, State, and local levels.* Act as a bridge between Corporate policy and community-level execution, working with operational and clinical teams to ensure accountability and results.* Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.* Promote and lead with a spirit of teamwork and open communication in alignment with MBK principles and core values.* Perform other job duties or special projects as assigned or requested by Supervisor.**Education and Licenses/Certifications Requirements:*** Bachelor’s degree in healthcare administration, nursing, or related field.* Certification in healthcare quality, such as CPHQ (Certified Professional in Health care Quality), or Lean Six Sigma, is a plus.**Experience Requirements (in years):*** 7+ years of prior related work experience in senior living and quality/compliance leadership is essential.* Extensive experience with state and federal senior living regulations and a history of successful survey results.* Proven track record in developing and implementing quality management systems.**Required Competencies****:*** Must demonstrate strong knowledge of quality improvement methodology and proficiency in utilizing quality dashboards, reporting tools, and analytical skills to synthesize complex data into actionable improvement plans.* Must show a proven ability to follow through on initiatives and achieve sustained results.* Ability to demonstrate strategic thinking and organizational leadership to align quality metrics with business performance while collaborating and coaching across multiple levels.* Proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.) and data analytics, and standard office equipment.* Must complete required Background clearances, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).* Valid state issued driver’s license and valid insurance, or reliable method of transportation.* Must have excellent written and verbal communication skills, including the ability to speak, write and read English and effectively present to senior leadership.* Must present a positive and professional image and possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests.* Must possess #J-18808-Ljbffr