Now Hiring: Service Loyalty Specialist
Join the Team atParks Ford of Wesley Chapel– Wesley Chapel, FL
About Parks Ford of Wesley Chapel At Parks Ford of Wesley Chapel, we believe in treating our customers like family and helping them make smart, stress-free automotive decisions. We’re growing our Service Loyalty Department and looking for an enthusiastic, people-first team member to help our loyal service customers explore exciting new vehicle options.
Position Overview: As a Service Loyalty Specialist, you’ll be the bridge between our service and sales departments—greeting customers in the service drive and identifying opportunities for them to upgrade to a newer Ford vehicle. You’ll use our technological tools and proven process to offer real value while helping customers improve their vehicle situation. This role is centered on retention, trust and transparency-not pressure selling.
Key Responsibilities:
Proactively approach and engage service customers during their visit
Review daily service appointments and use data mining tools to identify high-opportunity guests
Present vehicle upgrade options based on lease equity, trade-in value, warranty status, and manufacturer incentives
Coordinate with managers for fast vehicle appraisals and pricing
Set appointments, follow up with leads, and document interactions in CRM
Deliver an exceptional, pressure-free customer experience
What You Bring:
Automotive sales, service, BDC, or customer service experience preferred
Strong people skills—you’re outgoing, empathetic, and solution-oriented
Ability to multitask and stay organized in a dynamic dealership environment
Motivated by performance and helping others
A professional, friendly attitude and a desire to grow within the industry
Why Join the Parks Ford of Wesley Chapel Family?
Competitive base pay + commission structure
Paid training and career advancement opportunities
Health, dental, vision insurance, and 401K
Employee vehicle purchase and service discounts
A supportive team culture focused on integrity, growth, and customer satisfaction
Apply Today! If you're looking to join a forward-thinking team that puts people first—this is your opportunity. We’re looking for an exceptional person with servant leadership skills that put customers first!
#J-18808-Ljbffr
Join the Team atParks Ford of Wesley Chapel– Wesley Chapel, FL
About Parks Ford of Wesley Chapel At Parks Ford of Wesley Chapel, we believe in treating our customers like family and helping them make smart, stress-free automotive decisions. We’re growing our Service Loyalty Department and looking for an enthusiastic, people-first team member to help our loyal service customers explore exciting new vehicle options.
Position Overview: As a Service Loyalty Specialist, you’ll be the bridge between our service and sales departments—greeting customers in the service drive and identifying opportunities for them to upgrade to a newer Ford vehicle. You’ll use our technological tools and proven process to offer real value while helping customers improve their vehicle situation. This role is centered on retention, trust and transparency-not pressure selling.
Key Responsibilities:
Proactively approach and engage service customers during their visit
Review daily service appointments and use data mining tools to identify high-opportunity guests
Present vehicle upgrade options based on lease equity, trade-in value, warranty status, and manufacturer incentives
Coordinate with managers for fast vehicle appraisals and pricing
Set appointments, follow up with leads, and document interactions in CRM
Deliver an exceptional, pressure-free customer experience
What You Bring:
Automotive sales, service, BDC, or customer service experience preferred
Strong people skills—you’re outgoing, empathetic, and solution-oriented
Ability to multitask and stay organized in a dynamic dealership environment
Motivated by performance and helping others
A professional, friendly attitude and a desire to grow within the industry
Why Join the Parks Ford of Wesley Chapel Family?
Competitive base pay + commission structure
Paid training and career advancement opportunities
Health, dental, vision insurance, and 401K
Employee vehicle purchase and service discounts
A supportive team culture focused on integrity, growth, and customer satisfaction
Apply Today! If you're looking to join a forward-thinking team that puts people first—this is your opportunity. We’re looking for an exceptional person with servant leadership skills that put customers first!
#J-18808-Ljbffr