Prepared Date: 9/7/2025
Job Title: Order Management Specialist
Report to: Assistant Manager - Logistics
Division: Logistics
FLSA Status: Non-Exempt
Location: Dallas
General Position Summary This position is responsible for supporting the company’s customer service and logistics activities, including order entry, EDI processing, inventory issue discovery, data synchronization, and other order management duties. Provides excellent customer service by responding promptly to inquiries. Supports the relationship between the sales team and retailers/distributors.
Essential Job Functions Primary Job Functions Order Management
Process customer orders with a high degree of accuracy.
Processes incoming EDI, email, and fax orders; provides BOL/release orders in the system to ensure timely delivery of orders.
Issues invoices to customers after shipment; comprehends and compares open order status against the Daily Sales Report and reports any issues to the direct supervisor.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
EDI and Data Synchronization
Data entry and transmission of EDI documents, identify and resolve EDI issues, and upload GDSN product data to meet customers’ requirements.
If not EDI customers, send PDFs via email.
Logistics / Inventory Control
Support logistics managers by monitoring inventory levels of products to reduce out-of-stock and excess stocks.
Track incoming shipments with members of the Logistics Team and participate in Inventory Allocation strategy discussions.
Customer Service
Communicate with customers on discrepancies, order conflicts, and shipping delays.
Follow up to ensure customer issues are resolved promptly and thoroughly.
Provide exceptional customer service by responding promptly to customers’ inquiries and concerns.
Effectively manage the customer relationship database, including a complete understanding of the customer’s logistical/supply chain requirements, preferred communication method, and resolution of issues.
Secondary Job Functions Keeping Management Informed
Report all incidents quickly to eliminate problems, and communicate with Management regularly.
Complies with Federal, State, and Local Practices, including Product Recalls
Promote and maintain all relevant policies and procedures and participate in the Product Recall process.
Common Job Functions Contributes to the Team Effort
Be flexible in work assignments, cover for other staff as needed, and accomplish related tasks on time when reasonably requested.
Maintains Professional and Technical Knowledge
Attain job-related certification; keep up on related trends; and apply that knowledge to the job.
Acts on Constructive Feedback
Listen to feedback from peers, supervisors, and customers, and use such feedback to improve work performance.
Improves Processes
Examine work processes, research procedures, administrative procedures, etc., and recommend changes where appropriate.
Essential Job Requirements Physical Requirements & Working Environment
The position requires the ability to regularly talk and/or hear; sit, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms; occasionally stoop, kneel, or crouch.
Requires the ability to read and analyze written information on a computer terminal; vision abilities such as close vision, peripheral vision, depth perception, and the ability to adjust focus.
May occasionally lift, carry, push, pull or otherwise move objects of at least 30 pounds.
Working Conditions Noise level in the work environment is moderate (i.e., working in a business office with computers, printers, phones, etc.). The staff member is required to work overtime when needed.
Experience / Minimum Qualifications Needed Language Skills
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or government regulations in English.
Write reports, business correspondence, and procedure manuals in English.
Effectively present information and respond to questions from staff, customers, and the general public in English.
Mathematical Skills
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Apply basic algebra and geometry concepts and draw and interpret bar graphs.
Reasoning Abilities
Apply common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form.
Deal with problems involving several concrete variables in situations where only limited standardization exists.
Other Required Skills
Be tactful, mature, and flexible.
Review, assess, and understand technical documents, drawings, and other documents with no advanced exposure and engage in discussions internally and with customers.
Analyze and utilize legal/financial documents (contracts, purchase orders, etc.).
Use a computer and applications such as Microsoft Windows, Word, and Excel.
Education Bachelor's Degree or equivalent from a four‑year college or technical school; or equivalent combination of education and experience. EDI and data synchronization training is a plus.
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Job Title: Order Management Specialist
Report to: Assistant Manager - Logistics
Division: Logistics
FLSA Status: Non-Exempt
Location: Dallas
General Position Summary This position is responsible for supporting the company’s customer service and logistics activities, including order entry, EDI processing, inventory issue discovery, data synchronization, and other order management duties. Provides excellent customer service by responding promptly to inquiries. Supports the relationship between the sales team and retailers/distributors.
Essential Job Functions Primary Job Functions Order Management
Process customer orders with a high degree of accuracy.
Processes incoming EDI, email, and fax orders; provides BOL/release orders in the system to ensure timely delivery of orders.
Issues invoices to customers after shipment; comprehends and compares open order status against the Daily Sales Report and reports any issues to the direct supervisor.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
EDI and Data Synchronization
Data entry and transmission of EDI documents, identify and resolve EDI issues, and upload GDSN product data to meet customers’ requirements.
If not EDI customers, send PDFs via email.
Logistics / Inventory Control
Support logistics managers by monitoring inventory levels of products to reduce out-of-stock and excess stocks.
Track incoming shipments with members of the Logistics Team and participate in Inventory Allocation strategy discussions.
Customer Service
Communicate with customers on discrepancies, order conflicts, and shipping delays.
Follow up to ensure customer issues are resolved promptly and thoroughly.
Provide exceptional customer service by responding promptly to customers’ inquiries and concerns.
Effectively manage the customer relationship database, including a complete understanding of the customer’s logistical/supply chain requirements, preferred communication method, and resolution of issues.
Secondary Job Functions Keeping Management Informed
Report all incidents quickly to eliminate problems, and communicate with Management regularly.
Complies with Federal, State, and Local Practices, including Product Recalls
Promote and maintain all relevant policies and procedures and participate in the Product Recall process.
Common Job Functions Contributes to the Team Effort
Be flexible in work assignments, cover for other staff as needed, and accomplish related tasks on time when reasonably requested.
Maintains Professional and Technical Knowledge
Attain job-related certification; keep up on related trends; and apply that knowledge to the job.
Acts on Constructive Feedback
Listen to feedback from peers, supervisors, and customers, and use such feedback to improve work performance.
Improves Processes
Examine work processes, research procedures, administrative procedures, etc., and recommend changes where appropriate.
Essential Job Requirements Physical Requirements & Working Environment
The position requires the ability to regularly talk and/or hear; sit, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms; occasionally stoop, kneel, or crouch.
Requires the ability to read and analyze written information on a computer terminal; vision abilities such as close vision, peripheral vision, depth perception, and the ability to adjust focus.
May occasionally lift, carry, push, pull or otherwise move objects of at least 30 pounds.
Working Conditions Noise level in the work environment is moderate (i.e., working in a business office with computers, printers, phones, etc.). The staff member is required to work overtime when needed.
Experience / Minimum Qualifications Needed Language Skills
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or government regulations in English.
Write reports, business correspondence, and procedure manuals in English.
Effectively present information and respond to questions from staff, customers, and the general public in English.
Mathematical Skills
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Apply basic algebra and geometry concepts and draw and interpret bar graphs.
Reasoning Abilities
Apply common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form.
Deal with problems involving several concrete variables in situations where only limited standardization exists.
Other Required Skills
Be tactful, mature, and flexible.
Review, assess, and understand technical documents, drawings, and other documents with no advanced exposure and engage in discussions internally and with customers.
Analyze and utilize legal/financial documents (contracts, purchase orders, etc.).
Use a computer and applications such as Microsoft Windows, Word, and Excel.
Education Bachelor's Degree or equivalent from a four‑year college or technical school; or equivalent combination of education and experience. EDI and data synchronization training is a plus.
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