Customer Service Representative - Fishers, IN
Contract position at Kedia Corporation, a global business services provider focused on innovative, customer‑centered solutions.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
Autodialing systems; Predictive dialers
Automated attendant systems – Voice broadcasting systems
Automatic call distributor (ACD) – Automatic call distribution system
Scanners
Standalone telephone caller identification – Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
Contact center software – Avaya, Multi‑channel contact center software, Timpani Contact Center, Timpani Email
Customer relationship management (CRM) software – Austin Logistics CallSelect, Avidian Technologies Prophet, SSA Global, Telemation e-CRM
Electronic mail software – Astute Solutions PowerCenter, IBM Lotus Notes, Microsoft Outlook
Network conferencing software – Active Data Online WebChat, eStara Softphone, Parature eRealtime, Timpani Chat
Spreadsheet software – Microsoft Excel
Skills & Qualifications
Active Listening, Speaking, Service Orientation, Persuasion, Reading Comprehension, Critical Thinking, Writing, Coordination, Social Perceptiveness, Negotiation
Oral and written comprehension and expression; speech clarity and recognition
Near vision for detail‑oriented work; problem sensitivity
Deductive and inductive reasoning capabilities
Administrative knowledge (clerical, file & records management, word processing)
English language proficiency (structure, composition, grammar)
Experience with customer service tools and technologies as listed above
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
Autodialing systems; Predictive dialers
Automated attendant systems – Voice broadcasting systems
Automatic call distributor (ACD) – Automatic call distribution system
Scanners
Standalone telephone caller identification – Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
Contact center software – Avaya, Multi‑channel contact center software, Timpani Contact Center, Timpani Email
Customer relationship management (CRM) software – Austin Logistics CallSelect, Avidian Technologies Prophet, SSA Global, Telemation e-CRM
Electronic mail software – Astute Solutions PowerCenter, IBM Lotus Notes, Microsoft Outlook
Network conferencing software – Active Data Online WebChat, eStara Softphone, Parature eRealtime, Timpani Chat
Spreadsheet software – Microsoft Excel
Skills & Qualifications
Active Listening, Speaking, Service Orientation, Persuasion, Reading Comprehension, Critical Thinking, Writing, Coordination, Social Perceptiveness, Negotiation
Oral and written comprehension and expression; speech clarity and recognition
Near vision for detail‑oriented work; problem sensitivity
Deductive and inductive reasoning capabilities
Administrative knowledge (clerical, file & records management, word processing)
English language proficiency (structure, composition, grammar)
Experience with customer service tools and technologies as listed above
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr