Mount Airy Veterinary Associates - Client Service Representative
VetEvolve, Mount Airy, Maryland, United States, 21771
Mount Airy Veterinary Associates - Client Service Representative
Mount Airy, MD Who is VetEvolve? VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive environment that prioritizes each individual to help them achieve their career goals and be fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and our mission is to make things better for veterinary professionals. Position Summary
Mount Airy Veterinary Associates is seeking a compassionate, professional, and client-focused Client Service Representative (CSR) to join our team. This is a client-facing role that serves as the first and last impression of our hospital. The CSR creates a welcoming environment while ensuring efficient appointment flow, accurate communication, and excellent service. The ideal candidate is warm, organized, detail-oriented, and thrives in a fast-paced medical environment. This role requires strong communication skills, professionalism, and a genuine commitment to supporting patients, clients, and the veterinary team. Responsibilities
Greet clients and patients warmly and professionally, creating a positive first impression Schedule appointments accurately and efficiently while managing appointment flow Answer phones and emails professionally, providing accurate information and support Enter and maintain accurate medical records in the veterinary practice management system Process invoices and payments, including cash handling and payment reconciliation Provide clear and accurate information regarding services, procedures, and scheduling Maintain a clean, organized, and welcoming reception and client areas Communicate effectively with doctors and assistants to support patient care and workflow Support overall hospital efficiency through organization and attention to detail Collaborate with team members to ensure excellent client and patient experiences Perform other duties as assigned Required Skills and Qualifications
Strong customer service skills and a professional, compassionate demeanor Excellent verbal and written communication skills Ability to multitask and stay organized in a fast-paced environment Strong attention to detail and accuracy Professional appearance and positive attitude Ability to work collaboratively with a team Basic computer proficiency and ability to learn new software systems Reliable, punctual, and dependable Preferred Skills and Qualifications
Experience in a veterinary clinic, medical office, or customer service role Experience with veterinary practice management software (Cornerstone experience preferred) Experience with appointment scheduling, medical records, and cash handling Familiarity with veterinary terminology Work Schedule and Compensation
Part-time position - weekday 8-10 hour shifts, weekends are 4 hour shifts Rotating shifts, including evenings and weekends as needed Competitive compensation based on experience Benefits may include: 401(k) with company match Employee referral bonus program Supportive team environment and opportunities for growth What We’re Looking For
We are looking for someone who is kind, professional, dependable, and committed to providing exceptional service to our clients and patients. This role is ideal for someone who enjoys helping people, thrives in a team environment, and takes pride in contributing to a positive workplace culture. Ready to Learn More? We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary. Any information you provide will be kept confidential and will not be used in hiring decisions. This information is used to measure the effectiveness of outreach and positive recruitment efforts in accordance with applicable laws. Disability Categories Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorders (e.g., lupus, rheumatoid arthritis, HIV/AIDS) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Diabetes Disability-related mobility impairments Neurological conditions (e.g., epilepsy, Parkinson’s disease, MS) Mental health conditions (e.g., depression, anxiety, PTSD) Developmental or intellectual disabilities Hearing or speech impairments Other physical or mental health conditions PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Mount Airy, MD Who is VetEvolve? VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive environment that prioritizes each individual to help them achieve their career goals and be fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and our mission is to make things better for veterinary professionals. Position Summary
Mount Airy Veterinary Associates is seeking a compassionate, professional, and client-focused Client Service Representative (CSR) to join our team. This is a client-facing role that serves as the first and last impression of our hospital. The CSR creates a welcoming environment while ensuring efficient appointment flow, accurate communication, and excellent service. The ideal candidate is warm, organized, detail-oriented, and thrives in a fast-paced medical environment. This role requires strong communication skills, professionalism, and a genuine commitment to supporting patients, clients, and the veterinary team. Responsibilities
Greet clients and patients warmly and professionally, creating a positive first impression Schedule appointments accurately and efficiently while managing appointment flow Answer phones and emails professionally, providing accurate information and support Enter and maintain accurate medical records in the veterinary practice management system Process invoices and payments, including cash handling and payment reconciliation Provide clear and accurate information regarding services, procedures, and scheduling Maintain a clean, organized, and welcoming reception and client areas Communicate effectively with doctors and assistants to support patient care and workflow Support overall hospital efficiency through organization and attention to detail Collaborate with team members to ensure excellent client and patient experiences Perform other duties as assigned Required Skills and Qualifications
Strong customer service skills and a professional, compassionate demeanor Excellent verbal and written communication skills Ability to multitask and stay organized in a fast-paced environment Strong attention to detail and accuracy Professional appearance and positive attitude Ability to work collaboratively with a team Basic computer proficiency and ability to learn new software systems Reliable, punctual, and dependable Preferred Skills and Qualifications
Experience in a veterinary clinic, medical office, or customer service role Experience with veterinary practice management software (Cornerstone experience preferred) Experience with appointment scheduling, medical records, and cash handling Familiarity with veterinary terminology Work Schedule and Compensation
Part-time position - weekday 8-10 hour shifts, weekends are 4 hour shifts Rotating shifts, including evenings and weekends as needed Competitive compensation based on experience Benefits may include: 401(k) with company match Employee referral bonus program Supportive team environment and opportunities for growth What We’re Looking For
We are looking for someone who is kind, professional, dependable, and committed to providing exceptional service to our clients and patients. This role is ideal for someone who enjoys helping people, thrives in a team environment, and takes pride in contributing to a positive workplace culture. Ready to Learn More? We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary. Any information you provide will be kept confidential and will not be used in hiring decisions. This information is used to measure the effectiveness of outreach and positive recruitment efforts in accordance with applicable laws. Disability Categories Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorders (e.g., lupus, rheumatoid arthritis, HIV/AIDS) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Diabetes Disability-related mobility impairments Neurological conditions (e.g., epilepsy, Parkinson’s disease, MS) Mental health conditions (e.g., depression, anxiety, PTSD) Developmental or intellectual disabilities Hearing or speech impairments Other physical or mental health conditions PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. This survey should take about 5 minutes to complete.
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