Customer Service Representative
Jobs via Dice, Winston Salem, North Carolina, United States, 27104
Overview
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Avanciers LLC, is seeking the following. Apply via Dice today! Avanciers is currently hiring for a
Bilingual Contact Center Representative
role with one of our long-standing enterprise client, based in
Winston Salem, NC/ Phoenix, AZ . This position offering the chance to work on impactful projects with a highly collaborative team. Role
Bilingual Contact Center Representative (Spanish + English) Work Location: Winston Salem, NC/ Phoenix, AZ Work Mode: Hybrid Job Description
The Bilingual Contact Center Representative for the client’s program is a position responsible for providing friendly and efficient support to small store owners who use the client’s mobile application. This role is crucial in assisting our partners with their app-related questions, helping them place orders, and ensuring a positive experience that contributes to their business success and our continued partnership. Job Responsibilities
Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support Accurately and completely document details of all customer interactions and inquiries in the CRM system Basic Qualifications
High School Diploma or GED Equivalent At least 2 years of experience relating to the job description Preferred Qualifications
Exceptional Spanish language proficiency, both spoken and written Prior experience in a B2B customer service or sales support role Demonstrated ability to manage and process orders accurately Strong capacity for handling customer inquiries with a positive attitude Familiarity with CRM software and order entry systems
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Avanciers LLC, is seeking the following. Apply via Dice today! Avanciers is currently hiring for a
Bilingual Contact Center Representative
role with one of our long-standing enterprise client, based in
Winston Salem, NC/ Phoenix, AZ . This position offering the chance to work on impactful projects with a highly collaborative team. Role
Bilingual Contact Center Representative (Spanish + English) Work Location: Winston Salem, NC/ Phoenix, AZ Work Mode: Hybrid Job Description
The Bilingual Contact Center Representative for the client’s program is a position responsible for providing friendly and efficient support to small store owners who use the client’s mobile application. This role is crucial in assisting our partners with their app-related questions, helping them place orders, and ensuring a positive experience that contributes to their business success and our continued partnership. Job Responsibilities
Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support Accurately and completely document details of all customer interactions and inquiries in the CRM system Basic Qualifications
High School Diploma or GED Equivalent At least 2 years of experience relating to the job description Preferred Qualifications
Exceptional Spanish language proficiency, both spoken and written Prior experience in a B2B customer service or sales support role Demonstrated ability to manage and process orders accurately Strong capacity for handling customer inquiries with a positive attitude Familiarity with CRM software and order entry systems
#J-18808-Ljbffr