Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Industry Manufacturing
Job Title Customer Service Representative
Duration 3 Years (Strong possibility of extension)
Job Description
Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers, dealers, and client’s personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of client’s products/services/programs through special program offerings, special mailings and pro-active user contact.
Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
Additional Information Job Requirements
Candidates fluent in Italian required . Must be able to read, write and speak fluent English as well.
Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support call center.
Training will be on 1st shift and last roughly 3 months. Upon completion of training, off-shift hours will be required to support Italian language customers during normal business hours in Europe.
Shift examples are 12am - 8:30am, or 1am - 9:30am.
Candidates with 4 year degrees preferred.
Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.
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Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Industry Manufacturing
Job Title Customer Service Representative
Duration 3 Years (Strong possibility of extension)
Job Description
Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers, dealers, and client’s personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of client’s products/services/programs through special program offerings, special mailings and pro-active user contact.
Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
Additional Information Job Requirements
Candidates fluent in Italian required . Must be able to read, write and speak fluent English as well.
Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support call center.
Training will be on 1st shift and last roughly 3 months. Upon completion of training, off-shift hours will be required to support Italian language customers during normal business hours in Europe.
Shift examples are 12am - 8:30am, or 1am - 9:30am.
Candidates with 4 year degrees preferred.
Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.
#J-18808-Ljbffr