Description & Requirements
Maximus is currently looking for a
Customer Service Representative II
to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. In this position you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training. This is an on-site position located in Bath, NY. General Information
Date : Tuesday, February 10, 2026 City : Bath State : NY Country : United States Working time : Full-time Why Maximus?
Starting pay:
$18.00/hour Work/Life Balance Support
– Flexibility tailored to your needs! Competitive Compensation
– Bonuses based on performance included! Comprehensive Insurance Coverage
– Medical, Dental, Vision, Prescription, and partially funded HSA. Life insurance and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning
– 401K Retirement Savings plan and Company Matching Paid Time Off Package
– PTO, Holidays, extended sick leave, Short and Long Term Disability Holistic Wellness Support
– EAP resources for physical, emotional, and financial wellness Recognition Platform Tuition Reimbursement
– ongoing education and development Employee Perks and Discounts
– exclusive to employees Maximus Wellness Program
– wellness programs and resources Professional Development Opportunities
– trainings, workshops, conferences Essential Duties and Responsibilities
Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols. Deliver individual and group outreach presentations to recipients and community members. Educate recipients about program offerings and enrollment options. Introduce managed care choices to recipients and aid in navigating health care and dental plans. Cultivate positive relationships with county staff, state agencies, community groups, and recipients. Input data directly into specified internal automated systems following project policies. Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required. Support fellow team members in managing and completing daily tasks. Conduct face-to-face and/or virtual outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices. Assist clients with the enrollment/transfer/disenrollment process Interface and maintain professional relationships with HRA/LDSS county staff and clients Assist Call Center Operations and other departments as determined by project management to meet business needs Regular member of a processing unit within the Outreach department: EEU, Data Entry, Manual Notices Conduct shadowing / training activities with new hires Works in assigned special projects Maintain CAC active certification Conduct CAC tasks in select counties Maintain updated knowledge of the New York Medicaid Choice Project Meet all standards established for this position as outlined in the annual performance criteria and bonus template Perform other duties as assigned by Management Minimum Requirements
High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. Prior work experience in customer service, data entry and/or data processing Experience working with MS Office applications (Excel, PowerPoint & Word) Must be able and willing to travel and provide site coverage as needed Preferred Requirements
Some college or college degree Experience with New York Medicaid 2+ years of experience in customer service or related position Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines. Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment. Home Office Requirements
Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above. Reliable high-speed internet service Minimum 20 Mbps download speeds / 50 Mbps for shared internet connectivity Minimum 5 Mbps upload speeds #NYMC #NYMCCSR #maxcorp EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate\'s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus\'s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant\'s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at
applicantaccom@maximus.com . Minimum Salary : $18.00 Maximum Salary : $18.00
#J-18808-Ljbffr
Maximus is currently looking for a
Customer Service Representative II
to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. In this position you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training. This is an on-site position located in Bath, NY. General Information
Date : Tuesday, February 10, 2026 City : Bath State : NY Country : United States Working time : Full-time Why Maximus?
Starting pay:
$18.00/hour Work/Life Balance Support
– Flexibility tailored to your needs! Competitive Compensation
– Bonuses based on performance included! Comprehensive Insurance Coverage
– Medical, Dental, Vision, Prescription, and partially funded HSA. Life insurance and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning
– 401K Retirement Savings plan and Company Matching Paid Time Off Package
– PTO, Holidays, extended sick leave, Short and Long Term Disability Holistic Wellness Support
– EAP resources for physical, emotional, and financial wellness Recognition Platform Tuition Reimbursement
– ongoing education and development Employee Perks and Discounts
– exclusive to employees Maximus Wellness Program
– wellness programs and resources Professional Development Opportunities
– trainings, workshops, conferences Essential Duties and Responsibilities
Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols. Deliver individual and group outreach presentations to recipients and community members. Educate recipients about program offerings and enrollment options. Introduce managed care choices to recipients and aid in navigating health care and dental plans. Cultivate positive relationships with county staff, state agencies, community groups, and recipients. Input data directly into specified internal automated systems following project policies. Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required. Support fellow team members in managing and completing daily tasks. Conduct face-to-face and/or virtual outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices. Assist clients with the enrollment/transfer/disenrollment process Interface and maintain professional relationships with HRA/LDSS county staff and clients Assist Call Center Operations and other departments as determined by project management to meet business needs Regular member of a processing unit within the Outreach department: EEU, Data Entry, Manual Notices Conduct shadowing / training activities with new hires Works in assigned special projects Maintain CAC active certification Conduct CAC tasks in select counties Maintain updated knowledge of the New York Medicaid Choice Project Meet all standards established for this position as outlined in the annual performance criteria and bonus template Perform other duties as assigned by Management Minimum Requirements
High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. Prior work experience in customer service, data entry and/or data processing Experience working with MS Office applications (Excel, PowerPoint & Word) Must be able and willing to travel and provide site coverage as needed Preferred Requirements
Some college or college degree Experience with New York Medicaid 2+ years of experience in customer service or related position Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines. Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment. Home Office Requirements
Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above. Reliable high-speed internet service Minimum 20 Mbps download speeds / 50 Mbps for shared internet connectivity Minimum 5 Mbps upload speeds #NYMC #NYMCCSR #maxcorp EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate\'s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus\'s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant\'s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at
applicantaccom@maximus.com . Minimum Salary : $18.00 Maximum Salary : $18.00
#J-18808-Ljbffr