Customer Service Representative
Connecticut Innovations, Hartford, Connecticut, United States
Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations ("CI") is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join Arccos Golf. Golf’s #1 Game Tracker.!
About Arccos Named one of "The World's Most Innovative Companies" by Fast Company, Arccos is the global leader in golf data and AI, providing the game’s first A.I.-powered platform that automatically tracks shots and delivers personalized insights to help golfers play smarter and improve faster. As the Official Game Tracker of the PGA TOUR, Arccos has built a passionate community of golfers who use data to unlock their potential on the course.
Arccos works with many of golf’s most influential brands and players. Strategic partners include the PGA TOUR, PING, Titleist, COBRA PUMA Golf, Callaway, TaylorMade and Club Champion, as well as Matthew Fitzpatrick and Edoardo Molinari.
We exist to unlock human potential in sport through intelligence. Our mission is to improve the performance of dedicated golfers at every level by seamlessly collecting rich data and generating actionable insights.
Customer Service Representative | Role Overview We are looking for a Customer Experience Representative to handle outbound and inbound phone calls and emails related to product support and general inquiries for Arccos.
The ideal candidate is an excellent communicator with strong problem-solving skills, attention to detail, and a proactive attitude. They should be self-motivated, highly organized, and eager to learn, with the ability to troubleshoot issues efficiently and provide rapid solutions.
A passion for and deep understanding of golf is essential for success in this role.
Responsibilities Include
Handle a high volume of customer interactions via phone, email, and other avenues
Diagnose and resolve customer issues by identifying the root cause and providing effective solutions.
Deliver accurate and complete information to customers.
Collaborate with the Quality Assurance and Software Teams to elevate technical issues.
Address customer concerns with professionalism and composure.
Support additional tasks as needed in a dynamic, startup environment.
Qualifications and Professional Experience
Passionate golfer with a strong knowledge of the game.
Excellent verbal and written communication skills.
Proven ability to troubleshoot and solve problems effectively.
Previous experience in customer service or support.
Willingness to learn and adapt in a fast-paced environment.
Ability to work both independently and collaboratively.
Bachelor's degree from a four-year college or university
Competitive Compensation – We offer a market-competitive salary structure designed to attract and retain top talent.
Comprehensive Health Coverage – Access to competitively priced medical, dental and vision insurance through our nationwide Professional Employer Organization (PEO).
401(k) with Company Match – Plan for your future with our employer-sponsored 401(k) program and company matching contributions.
Flexible Time Off – Enjoy an unlimited PTO policy built on trust, accountability and performance.
Golf Reimbursements – We support your passion for the game and the opportunity to utilize and test our unique product offerings.
People and Culture – Join a highly engaged, passionate team that values collaboration, initiative, and a shared love for what we do.
Arccos is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Come join Arccos Golf. Golf’s #1 Game Tracker.!
About Arccos Named one of "The World's Most Innovative Companies" by Fast Company, Arccos is the global leader in golf data and AI, providing the game’s first A.I.-powered platform that automatically tracks shots and delivers personalized insights to help golfers play smarter and improve faster. As the Official Game Tracker of the PGA TOUR, Arccos has built a passionate community of golfers who use data to unlock their potential on the course.
Arccos works with many of golf’s most influential brands and players. Strategic partners include the PGA TOUR, PING, Titleist, COBRA PUMA Golf, Callaway, TaylorMade and Club Champion, as well as Matthew Fitzpatrick and Edoardo Molinari.
We exist to unlock human potential in sport through intelligence. Our mission is to improve the performance of dedicated golfers at every level by seamlessly collecting rich data and generating actionable insights.
Customer Service Representative | Role Overview We are looking for a Customer Experience Representative to handle outbound and inbound phone calls and emails related to product support and general inquiries for Arccos.
The ideal candidate is an excellent communicator with strong problem-solving skills, attention to detail, and a proactive attitude. They should be self-motivated, highly organized, and eager to learn, with the ability to troubleshoot issues efficiently and provide rapid solutions.
A passion for and deep understanding of golf is essential for success in this role.
Responsibilities Include
Handle a high volume of customer interactions via phone, email, and other avenues
Diagnose and resolve customer issues by identifying the root cause and providing effective solutions.
Deliver accurate and complete information to customers.
Collaborate with the Quality Assurance and Software Teams to elevate technical issues.
Address customer concerns with professionalism and composure.
Support additional tasks as needed in a dynamic, startup environment.
Qualifications and Professional Experience
Passionate golfer with a strong knowledge of the game.
Excellent verbal and written communication skills.
Proven ability to troubleshoot and solve problems effectively.
Previous experience in customer service or support.
Willingness to learn and adapt in a fast-paced environment.
Ability to work both independently and collaboratively.
Bachelor's degree from a four-year college or university
Competitive Compensation – We offer a market-competitive salary structure designed to attract and retain top talent.
Comprehensive Health Coverage – Access to competitively priced medical, dental and vision insurance through our nationwide Professional Employer Organization (PEO).
401(k) with Company Match – Plan for your future with our employer-sponsored 401(k) program and company matching contributions.
Flexible Time Off – Enjoy an unlimited PTO policy built on trust, accountability and performance.
Golf Reimbursements – We support your passion for the game and the opportunity to utilize and test our unique product offerings.
People and Culture – Join a highly engaged, passionate team that values collaboration, initiative, and a shared love for what we do.
Arccos is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr