Customer Service / Front Desk Representative
Location: Flint, MI
Schedule: Full‑Time — Monday–Thursday 8:30 AM–5:00 PM, Friday 8:30 AM–4:30 PM
Type: Contract‑to‑Hire
Attire: Blue scrubs or business casual
About The Company We are a family‑oriented, people‑first medical retail location supporting our patients. The culture is open‑door, friendly, and highly collaborative—everyone communicates openly, supports one another, creating a comfortable and trusting environment.
Position Overview We are seeking a Customer Service / Front Desk Representative to support two Patient Care Coordinators (PCCs) who rotate greeting and assisting customers. This position is essential in helping patients who visit our location to order orthotic products, as well as assisting with phone calls, insurance verification, and order processing.
This role is suited for someone who enjoys face‑to‑face customer interaction, thrives in a structured, fast‑paced setting, and brings strong organization, communication, and multitasking skills.
A full 40‑hour workweek is required; occasional slight schedule adjustments may be coordinated to ensure full hours if needed.
Key Responsibilities Customer Interaction & Front Desk
Greet and assist customers at the retail site.
Answer incoming phone calls and respond to inquiries.
Receive orders by phone or fax, supporting patients, physicians, and referral partners.
Order Processing & Documentation
Record accurate and complete patient information in the computer system.
Process orders, update patient accounts, and maintain accurate records.
Secure prescriptions for orthotic and home medical equipment services.
Insurance & Billing
Verify insurance coverage and obtain necessary authorizations.
Work regularly with Medicaid plans, Medicare, BCBS, Blue Care Network, United Healthcare, and the VA.
Answer basic claims questions and assist with billing processes.
Training & Support
Hands‑on, supportive training model.
Supervisor provides step‑by‑step demonstrations and then allows you to practice tasks independently.
First two months are focused on training, with full mastery developing over time.
Required Qualifications
1+ year of customer service experience (phone or in‑person).
Strong communication and interpersonal skills.
Excellent multitasking abilities and organizational skills.
Reliable attendance and professionalism.
Strong data entry accuracy and general computer skills.
Friendly, positive attitude—someone calm, steady, and approachable.
Work Environment
Front desk of a medical retail site.
Steady flow of customer interactions.
Family‑oriented, supportive, and friendly team.
Scrubs or business casual attire.
Other
Contract‑to‑direct position.
Great benefits and PTO once hired full‑time.
Supportive, trusting, family‑friendly work culture.
Experience Level Entry Level
Job Type & Location This is a Contract to Hire position based out of Flint, MI.
Pay And Benefits The pay range for this position is $17.35 - $19.23/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Flint, MI.
Application Deadline This position is anticipated to close on Feb 28, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems TEKsystems is an Allegis Group company providing talent and technology services. TEKsystems hires and manages the above roles on behalf of the client. For more information, visit TEKsystems.com.
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Schedule: Full‑Time — Monday–Thursday 8:30 AM–5:00 PM, Friday 8:30 AM–4:30 PM
Type: Contract‑to‑Hire
Attire: Blue scrubs or business casual
About The Company We are a family‑oriented, people‑first medical retail location supporting our patients. The culture is open‑door, friendly, and highly collaborative—everyone communicates openly, supports one another, creating a comfortable and trusting environment.
Position Overview We are seeking a Customer Service / Front Desk Representative to support two Patient Care Coordinators (PCCs) who rotate greeting and assisting customers. This position is essential in helping patients who visit our location to order orthotic products, as well as assisting with phone calls, insurance verification, and order processing.
This role is suited for someone who enjoys face‑to‑face customer interaction, thrives in a structured, fast‑paced setting, and brings strong organization, communication, and multitasking skills.
A full 40‑hour workweek is required; occasional slight schedule adjustments may be coordinated to ensure full hours if needed.
Key Responsibilities Customer Interaction & Front Desk
Greet and assist customers at the retail site.
Answer incoming phone calls and respond to inquiries.
Receive orders by phone or fax, supporting patients, physicians, and referral partners.
Order Processing & Documentation
Record accurate and complete patient information in the computer system.
Process orders, update patient accounts, and maintain accurate records.
Secure prescriptions for orthotic and home medical equipment services.
Insurance & Billing
Verify insurance coverage and obtain necessary authorizations.
Work regularly with Medicaid plans, Medicare, BCBS, Blue Care Network, United Healthcare, and the VA.
Answer basic claims questions and assist with billing processes.
Training & Support
Hands‑on, supportive training model.
Supervisor provides step‑by‑step demonstrations and then allows you to practice tasks independently.
First two months are focused on training, with full mastery developing over time.
Required Qualifications
1+ year of customer service experience (phone or in‑person).
Strong communication and interpersonal skills.
Excellent multitasking abilities and organizational skills.
Reliable attendance and professionalism.
Strong data entry accuracy and general computer skills.
Friendly, positive attitude—someone calm, steady, and approachable.
Work Environment
Front desk of a medical retail site.
Steady flow of customer interactions.
Family‑oriented, supportive, and friendly team.
Scrubs or business casual attire.
Other
Contract‑to‑direct position.
Great benefits and PTO once hired full‑time.
Supportive, trusting, family‑friendly work culture.
Experience Level Entry Level
Job Type & Location This is a Contract to Hire position based out of Flint, MI.
Pay And Benefits The pay range for this position is $17.35 - $19.23/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Flint, MI.
Application Deadline This position is anticipated to close on Feb 28, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems TEKsystems is an Allegis Group company providing talent and technology services. TEKsystems hires and manages the above roles on behalf of the client. For more information, visit TEKsystems.com.
#J-18808-Ljbffr