About the Role
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing visual, commercial, and styling curation in accordance with visual & commercial guidelines for the store. Additionally, you will use trend and competitor awareness to inform colleagues, coach, upskill and develop the store team to contribute to a great customer experience.
A Day in the Life Customer Sales & Profit
Contribute to the total OMNI customer experience by ensuring visual and commercial curation according to guidelines (in-direct).
Represent yourself and the H&M Brand positively during customer interactions (direct).
Organize and plan your workload according to the store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
Ensure good garment care, stock levels, and input on allocation to Store Management and Area teams.
Perform sales report (KPIs) follow‑up, identify and prioritize visual & commercial opportunities in collaboration with Store Management.
Create efficient actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow‑up actions.
Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store team.
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs and enhance the shopping experience.
Team & Development
Share, inspire, and educate store teams, keeping them updated with seasonal changes, fashion trends, relevant visual & commercial information, in‑store communication, including price perception.
Coach and develop the Store team’s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines.
Support the development of daily routines and best practices for the Store team to maintain a consistent level of visual & commercial standard while sustaining customer service engagement.
Develop and coach talents and provide onboarding training to new colleagues.
Organize, provide, and carry out visual & commercial up‑skilling for you and your colleagues.
Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals.
Support Sales Market and Area teams with expansion (store projects) needs.
Visual & Commercial Execution
Execute visual & commercial curation & styling for the store based on the commercial calendar, allocation, store activation plan, and fashion trends according to mood boards and direction from the visual & commercial guidelines.
Carry out sample‑picking best‑practice routines, including stockroom garment quantities, accessories, and shoes to create clear trends and stories inspired by the visual & commercial guidelines.
Secure window & styling execution according to guidelines to create inspirational and commercial customer experience.
Maintain commercial layout and fixtures to secure optimal trend story placement.
Ensure a balanced and updated presence of price signs in windows and throughout the store following guidelines aligned with Global strategy and Sales Market requirements.
Collaborate with Facilities Management to ensure all lighting works correctly, highlighting products and displays.
Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind.
Ensure store navigation is maintained and updated according to the latest guidelines and store layout.
Ensure sufficient quantities of sale and other activity, including POS material, per local routines.
Keep sales floor, back‑of‑house clean, organized, and safe according to local security guidelines.
Qualifications
Curious and creative; always seeking inspiration; proactive, solution‑focused, flexible, and possessing effective communication skills to drive results cross‑functionally.
Fashion‑interested with leadership skills who can apply visual and commercial experience in a dynamic environment.
Experience in improving product presentation and commercial execution in store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow‑up, and act on selling equations and weekly sales reports.
Compensation Expected base salary range is $19.78 – $23.58 hourly.
Benefits We offer comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day. Employees receive a staff discount card usable across H&M Group brands. Additional local market perks vary by country.
EEOC Statement EEOC Code: SLS. Pay Status: Non‑Exempt, Hourly.
Inclusion & Diversity H&M is committed to maintaining inclusive, diverse, and equitable workplaces. We do not require cover letters to avoid unintentional bias.
Company Description H&M is a fashion brand offering the latest styles and inspiration, from unique designer collaborations to affordable wardrobe essentials. Our business model focuses on fashion & quality at the best price in a sustainable way.
*This job posting highlights the most critical responsibilities and requirements and is not all‑inclusive. Additional duties may be assigned. Compensation may be adjusted based on qualifications. We are committed to providing reasonable accommodations for applicants with disabilities. Inquiries and accommodation requests can be made through HM’s accommodation portal.
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A Day in the Life Customer Sales & Profit
Contribute to the total OMNI customer experience by ensuring visual and commercial curation according to guidelines (in-direct).
Represent yourself and the H&M Brand positively during customer interactions (direct).
Organize and plan your workload according to the store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
Ensure good garment care, stock levels, and input on allocation to Store Management and Area teams.
Perform sales report (KPIs) follow‑up, identify and prioritize visual & commercial opportunities in collaboration with Store Management.
Create efficient actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow‑up actions.
Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store team.
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs and enhance the shopping experience.
Team & Development
Share, inspire, and educate store teams, keeping them updated with seasonal changes, fashion trends, relevant visual & commercial information, in‑store communication, including price perception.
Coach and develop the Store team’s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines.
Support the development of daily routines and best practices for the Store team to maintain a consistent level of visual & commercial standard while sustaining customer service engagement.
Develop and coach talents and provide onboarding training to new colleagues.
Organize, provide, and carry out visual & commercial up‑skilling for you and your colleagues.
Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals.
Support Sales Market and Area teams with expansion (store projects) needs.
Visual & Commercial Execution
Execute visual & commercial curation & styling for the store based on the commercial calendar, allocation, store activation plan, and fashion trends according to mood boards and direction from the visual & commercial guidelines.
Carry out sample‑picking best‑practice routines, including stockroom garment quantities, accessories, and shoes to create clear trends and stories inspired by the visual & commercial guidelines.
Secure window & styling execution according to guidelines to create inspirational and commercial customer experience.
Maintain commercial layout and fixtures to secure optimal trend story placement.
Ensure a balanced and updated presence of price signs in windows and throughout the store following guidelines aligned with Global strategy and Sales Market requirements.
Collaborate with Facilities Management to ensure all lighting works correctly, highlighting products and displays.
Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind.
Ensure store navigation is maintained and updated according to the latest guidelines and store layout.
Ensure sufficient quantities of sale and other activity, including POS material, per local routines.
Keep sales floor, back‑of‑house clean, organized, and safe according to local security guidelines.
Qualifications
Curious and creative; always seeking inspiration; proactive, solution‑focused, flexible, and possessing effective communication skills to drive results cross‑functionally.
Fashion‑interested with leadership skills who can apply visual and commercial experience in a dynamic environment.
Experience in improving product presentation and commercial execution in store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow‑up, and act on selling equations and weekly sales reports.
Compensation Expected base salary range is $19.78 – $23.58 hourly.
Benefits We offer comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day. Employees receive a staff discount card usable across H&M Group brands. Additional local market perks vary by country.
EEOC Statement EEOC Code: SLS. Pay Status: Non‑Exempt, Hourly.
Inclusion & Diversity H&M is committed to maintaining inclusive, diverse, and equitable workplaces. We do not require cover letters to avoid unintentional bias.
Company Description H&M is a fashion brand offering the latest styles and inspiration, from unique designer collaborations to affordable wardrobe essentials. Our business model focuses on fashion & quality at the best price in a sustainable way.
*This job posting highlights the most critical responsibilities and requirements and is not all‑inclusive. Additional duties may be assigned. Compensation may be adjusted based on qualifications. We are committed to providing reasonable accommodations for applicants with disabilities. Inquiries and accommodation requests can be made through HM’s accommodation portal.
#J-18808-Ljbffr