Collection Representative
West Bend Mutual Insurance Company, West Bend, Wisconsin, United States, 53096
Collection Representative
Job Details
Job Location: US-WI-West Bend
ID: 2026-3504
Category: Finance
Position Type: Full-Time
Work Arrangement: Hybrid
Company Overview Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary In this highly detail-oriented role, you will manage billing and collection activities by reviewing overdue policyholder accounts, coordinating audits, communicating with debtors and third parties, negotiating settlements, and maintaining accurate records while adapting to ongoing change.
Work Location This position offers a hybrid work schedule after training is complete (possibly up to six months). Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule (3 days in office/2 days at home) for collaboration days, team meetings or other in-person events and will be located out of our West Bend, WI corporate office.
The internal deadline to apply is 3/2/26. External applications will be accepted on a rolling basis while the position remains open.
Responsibilities & Qualifications Summary of Responsibilities
Perform a variety of collection and billing functions.
Review policyholder payment records to identify policies with overdue payments.
Examine underwriting files as necessary to understand the nature of audits that result in overdue policyholder payments.
Draft and send letters to policyholders with delinquent accounts.
Engage collection firms and attorneys as needed to further the collection process.
Negotiate settlements and accept payments on delinquent accounts as appropriate.
Maintain accurate debtor files.
Adapt to and support continual change.
Perform other work as assigned.
Preferred Experience and Skills
1-3 years of experience in Billing and/or Collections
Customer service skills
Data entry skills
Mathematical skills
Detail oriented
Verbal and written communication skills
Problem solving skills, ability to troubleshoot and communicate issues
Critical thinking skills
Proficient in the use of computer software including but not limited to Excel, Word, and Outlook
Experience working in a team oriented, collaborative environment
Preferred Education and Training
High school diploma or equivalent
Salary Statement The hourly range for this position is $21.64-$27.05. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
Benefits
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness InsuranceEmployee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates.
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
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ID: 2026-3504
Category: Finance
Position Type: Full-Time
Work Arrangement: Hybrid
Company Overview Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary In this highly detail-oriented role, you will manage billing and collection activities by reviewing overdue policyholder accounts, coordinating audits, communicating with debtors and third parties, negotiating settlements, and maintaining accurate records while adapting to ongoing change.
Work Location This position offers a hybrid work schedule after training is complete (possibly up to six months). Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule (3 days in office/2 days at home) for collaboration days, team meetings or other in-person events and will be located out of our West Bend, WI corporate office.
The internal deadline to apply is 3/2/26. External applications will be accepted on a rolling basis while the position remains open.
Responsibilities & Qualifications Summary of Responsibilities
Perform a variety of collection and billing functions.
Review policyholder payment records to identify policies with overdue payments.
Examine underwriting files as necessary to understand the nature of audits that result in overdue policyholder payments.
Draft and send letters to policyholders with delinquent accounts.
Engage collection firms and attorneys as needed to further the collection process.
Negotiate settlements and accept payments on delinquent accounts as appropriate.
Maintain accurate debtor files.
Adapt to and support continual change.
Perform other work as assigned.
Preferred Experience and Skills
1-3 years of experience in Billing and/or Collections
Customer service skills
Data entry skills
Mathematical skills
Detail oriented
Verbal and written communication skills
Problem solving skills, ability to troubleshoot and communicate issues
Critical thinking skills
Proficient in the use of computer software including but not limited to Excel, Word, and Outlook
Experience working in a team oriented, collaborative environment
Preferred Education and Training
High school diploma or equivalent
Salary Statement The hourly range for this position is $21.64-$27.05. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
Benefits
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness InsuranceEmployee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates.
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
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