Senior Collections Associate (B2B) - Cincinnati
Worldpay Group Plc, Cincinnati, Ohio, United States, 45208
Senior Collections Associate (B2B) - Cincinnati
Team
Finance
Are you ready to write your next chapter?
As Worldpay continues to expand, so does our need for a highly skilled
Senior Collection Associate . Success in the payments processing industry demands a knowledgeable and agile team capable of managing accounts while delivering outstanding customer service. Our associates operate within departmental, investor, and legal guidelines to help achieve key company objectives.
We’re looking for a
Senior Collections Associate (Business to Business Collections)
to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business.
*This is a hybrid position in our Cincinnati Office: Three Days In Office
What you’ll own as a Senior Collections Associate
Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip‑tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment.
Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis.
Resolve customer issues and complaints concerning billing/settlement.
Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports.
Support other accounting positions as the need arises.
Work independently and manage a workload that contains time‑sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement.
Update customer files to ensure data integrity.
What you’ll bring:
Demonstrated customer service skills with a minimum of 2 years of call center experience, ensuring high‑quality support and resolution for client inquiries.
High school diploma or GED required.
Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.
It’s a bonus if you have:
Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner.
Intermediate computer navigation and operation skills.
Ability to work independently and in a team environment.
Previous experience in collections is preferred.
About the team
To learn more about our winning teams, check out our world‑class teams that own it every day.
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
#LI-AR1
#IND2025
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status and other protected characteristics. The EEO is the Law poster is available here .
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Senior Collections Associate (B2B) - Cincinnati
Explore the benefits we offer in the USA
My Health We offer comprehensive medical coverage to protect and promote you and your family's health. We also offer telemedicine, dental, vision and options for health savings or flexible spending accounts.
My Money To help you own your personal finances and prepare for retirement, we match 50% of the first 6% you contribute.
My Lifestyle We offer Employee Assistance Programs to support through any changes that matter to you.
My Family We support at every step of your family journey from fertility and family planning, adoption assistance, eight weeks of paid parental leave for all parents, and caregiver and child support. We also offer menopause and midlife health support.
My Protection We offer short-term and long-term disability for you and your dependents.
My Time Off We offer paid time off, holidays and sick days so you can rest, recharge, and spend time on what matters most.
My Specialized Support We offer specialized support for complex medical conditions, such as healthcare navigation, second opinions, and cancer and diabetes management.
Application steps Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You’ll also need to upload your resume and a cover letter too.
Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.
Interview with a Worldpayer This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.
Offer and Onboarding The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.
Like what you see? Here's some more opportunities we think you might like.
Senior B2B Collections Specialist Finance
Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Find your future role and become a Worldpayer Find your future role and become a Worldpayer #J-18808-Ljbffr
Finance
Are you ready to write your next chapter?
As Worldpay continues to expand, so does our need for a highly skilled
Senior Collection Associate . Success in the payments processing industry demands a knowledgeable and agile team capable of managing accounts while delivering outstanding customer service. Our associates operate within departmental, investor, and legal guidelines to help achieve key company objectives.
We’re looking for a
Senior Collections Associate (Business to Business Collections)
to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business.
*This is a hybrid position in our Cincinnati Office: Three Days In Office
What you’ll own as a Senior Collections Associate
Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip‑tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment.
Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis.
Resolve customer issues and complaints concerning billing/settlement.
Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports.
Support other accounting positions as the need arises.
Work independently and manage a workload that contains time‑sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement.
Update customer files to ensure data integrity.
What you’ll bring:
Demonstrated customer service skills with a minimum of 2 years of call center experience, ensuring high‑quality support and resolution for client inquiries.
High school diploma or GED required.
Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.
It’s a bonus if you have:
Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner.
Intermediate computer navigation and operation skills.
Ability to work independently and in a team environment.
Previous experience in collections is preferred.
About the team
To learn more about our winning teams, check out our world‑class teams that own it every day.
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
#LI-AR1
#IND2025
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status and other protected characteristics. The EEO is the Law poster is available here .
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Senior Collections Associate (B2B) - Cincinnati
Explore the benefits we offer in the USA
My Health We offer comprehensive medical coverage to protect and promote you and your family's health. We also offer telemedicine, dental, vision and options for health savings or flexible spending accounts.
My Money To help you own your personal finances and prepare for retirement, we match 50% of the first 6% you contribute.
My Lifestyle We offer Employee Assistance Programs to support through any changes that matter to you.
My Family We support at every step of your family journey from fertility and family planning, adoption assistance, eight weeks of paid parental leave for all parents, and caregiver and child support. We also offer menopause and midlife health support.
My Protection We offer short-term and long-term disability for you and your dependents.
My Time Off We offer paid time off, holidays and sick days so you can rest, recharge, and spend time on what matters most.
My Specialized Support We offer specialized support for complex medical conditions, such as healthcare navigation, second opinions, and cancer and diabetes management.
Application steps Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You’ll also need to upload your resume and a cover letter too.
Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.
Interview with a Worldpayer This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.
Offer and Onboarding The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.
Like what you see? Here's some more opportunities we think you might like.
Senior B2B Collections Specialist Finance
Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Find your future role and become a Worldpayer Find your future role and become a Worldpayer #J-18808-Ljbffr