Customer Service Representative
Faulkner Animal Hospital, Lancaster, South Carolina, us, 29721
Join Our Veterinary Team in Lancaster, SC
Department:
Receptionists
Location:
Lancaster, South Carolina
Faulkner Animal Hospital in Lancaster, South Carolina is seeking a
Part-Time Veterinary Receptionist / Client Service Representative (CSR)
with prior veterinary or healthcare customer service experience to join our busy, compassionate small animal practice.
This is not an entry-level position. We are looking for a confident, detail-oriented professional who thrives in a fast-paced veterinary or medical environment, can manage high call volume, and balances efficiency with empathy and accuracy.
If you’ve worked in a veterinary clinic, animal hospital, medical office, dental practice, or healthcare setting and enjoy being the welcoming face of a practice, we’d love to meet you.
We value:
Professionalism and integrity
Team collaboration
Compassionate client service
Growth and continued learning
As a Veterinary Receptionist, you are the first and last impression of our hospital. You play a vital role in client experience and hospital efficiency.
Clinic Hours
Monday - 7:45am - 7:00pm
Tuesday - 7:45am - 5:30pm
Wednesday - 7:45am - 7:00pm
Thursday - 7:45am - 5:30pm
Friday - 7:45am - 5:30pm
Saturday - 8:00am - 12:00pm
Sunday - Closed
Part-time team members must have availability that aligns with hospital scheduling needs, which may include evenings and occasional Saturdays.
Faulkner Animal Hospital – Lancaster, South Carolina 739 Lancaster Byp E, Lancaster, SC 29720 https://faulkneranimalhospital.com/
Client Service & Front Desk Responsibilities
Greet clients and patients warmly and professionally
Answer multi-line phones and manage high call volumes
Schedule appointments accurately and efficiently
Collect and document patient histories and client information
Communicate effectively with veterinarians and technicians regarding patient flow
Support clients during routine visits, urgent situations, and end-of-life appointments with compassion
Administrative & Financial Duties
Process invoices and collect payments accurately
Balance daily transactions and maintain financial accuracy
Manage prescription refill requests and retail sales
Maintain accurate medical records within the practice management system
Keep reception and lobby areas organized and welcoming
Team Collaboration
Coordinate closely with veterinary technicians and doctors
Assist with appointment flow, admissions, and discharges
Uphold hospital policies and high client service standards
Skills, Knowledge & Expertise Required
1–2+ years of experience in a veterinary clinic, animal hospital, medical office, dental office, or healthcare customer service role
Ability to work in a fast-paced, high-volume, client-facing environment
Strong multitasking, organization, and time-management skills
Excellent verbal and written communication skills
Comfort with computers, scheduling software, and electronic medical records
Professional, calm, and empathetic demeanor
Ability to lift up to 30–50 pounds when needed
Preferred
Prior experience as a Veterinary Receptionist or Client Service Representative
Familiarity with veterinary practice management software
Experience handling estimates, invoices, and medical documentation
Confidence managing difficult or emotional conversations
Ready to Join Faulkner Animal Hospital? If you’re an experienced Veterinary Receptionist in Lancaster, SC or a healthcare customer service professional looking to grow in veterinary medicine in a part-time capacity, we’d love to hear from you.
What You’ll Gain
The opportunity to work alongside experienced veterinarians and skilled veterinary technicians
A collaborative, team-oriented culture that supports one another during busy and emotional days
Ongoing exposure to veterinary medicine and opportunities to expand your knowledge
Employee discounts on veterinary services and products for your own pets
Experience in a respected, community-focused small animal practice
Apply today and become part of the Faulkner Animal Hospital team—where pets and people come first.
#J-18808-Ljbffr
Department:
Receptionists
Location:
Lancaster, South Carolina
Faulkner Animal Hospital in Lancaster, South Carolina is seeking a
Part-Time Veterinary Receptionist / Client Service Representative (CSR)
with prior veterinary or healthcare customer service experience to join our busy, compassionate small animal practice.
This is not an entry-level position. We are looking for a confident, detail-oriented professional who thrives in a fast-paced veterinary or medical environment, can manage high call volume, and balances efficiency with empathy and accuracy.
If you’ve worked in a veterinary clinic, animal hospital, medical office, dental practice, or healthcare setting and enjoy being the welcoming face of a practice, we’d love to meet you.
We value:
Professionalism and integrity
Team collaboration
Compassionate client service
Growth and continued learning
As a Veterinary Receptionist, you are the first and last impression of our hospital. You play a vital role in client experience and hospital efficiency.
Clinic Hours
Monday - 7:45am - 7:00pm
Tuesday - 7:45am - 5:30pm
Wednesday - 7:45am - 7:00pm
Thursday - 7:45am - 5:30pm
Friday - 7:45am - 5:30pm
Saturday - 8:00am - 12:00pm
Sunday - Closed
Part-time team members must have availability that aligns with hospital scheduling needs, which may include evenings and occasional Saturdays.
Faulkner Animal Hospital – Lancaster, South Carolina 739 Lancaster Byp E, Lancaster, SC 29720 https://faulkneranimalhospital.com/
Client Service & Front Desk Responsibilities
Greet clients and patients warmly and professionally
Answer multi-line phones and manage high call volumes
Schedule appointments accurately and efficiently
Collect and document patient histories and client information
Communicate effectively with veterinarians and technicians regarding patient flow
Support clients during routine visits, urgent situations, and end-of-life appointments with compassion
Administrative & Financial Duties
Process invoices and collect payments accurately
Balance daily transactions and maintain financial accuracy
Manage prescription refill requests and retail sales
Maintain accurate medical records within the practice management system
Keep reception and lobby areas organized and welcoming
Team Collaboration
Coordinate closely with veterinary technicians and doctors
Assist with appointment flow, admissions, and discharges
Uphold hospital policies and high client service standards
Skills, Knowledge & Expertise Required
1–2+ years of experience in a veterinary clinic, animal hospital, medical office, dental office, or healthcare customer service role
Ability to work in a fast-paced, high-volume, client-facing environment
Strong multitasking, organization, and time-management skills
Excellent verbal and written communication skills
Comfort with computers, scheduling software, and electronic medical records
Professional, calm, and empathetic demeanor
Ability to lift up to 30–50 pounds when needed
Preferred
Prior experience as a Veterinary Receptionist or Client Service Representative
Familiarity with veterinary practice management software
Experience handling estimates, invoices, and medical documentation
Confidence managing difficult or emotional conversations
Ready to Join Faulkner Animal Hospital? If you’re an experienced Veterinary Receptionist in Lancaster, SC or a healthcare customer service professional looking to grow in veterinary medicine in a part-time capacity, we’d love to hear from you.
What You’ll Gain
The opportunity to work alongside experienced veterinarians and skilled veterinary technicians
A collaborative, team-oriented culture that supports one another during busy and emotional days
Ongoing exposure to veterinary medicine and opportunities to expand your knowledge
Employee discounts on veterinary services and products for your own pets
Experience in a respected, community-focused small animal practice
Apply today and become part of the Faulkner Animal Hospital team—where pets and people come first.
#J-18808-Ljbffr