Customer Service Representative - Work from Home (Texas residents)
Morley, Austin, Texas, us, 78716
About the Role
Role: Full time | Remote – Texas residents
Do you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you!
Pay Transparency This position starts at $13 per hour.
What to Expect As a Customer Service Representative at Morley, you'll help customers, groups and providers with their benefits questions via phone and written communications.
Why apply
Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development and growth opportunities
You need
Strong communication, interpersonal and organizational skills
Computer skills (MS Office, web browsers, able to work in several programs at once)
High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
See Skills for Success below
Tasks
Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources
Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation
Follow quality standards when handling communications
Check subscriber plans to determine their benefits
Gather, organize, manage and record claims, messages and other documents
Perform other tasks as needed to support the team
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 7 a.m. - 4 p.m. Central time / 6 a.m. - 3 p.m. Mountain time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success Required Skills
Excellent communication (spoken and written), interpersonal and organizational skills
Computer skills
Microsoft Office including basic Word, Excel and internet usage
Able to use several computer programs at once
Able to handle calls, emails, web chats and written questions with training
Eligibility Requirements
High school diploma or equivalent
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Available to work shifts within the center's hours of operation:
Monday - Friday (no weekends!)
7 a.m. to 5 p.m. Central time / 6 a.m. to 4 p.m. Mountain time (8 a.m. to 6 p.m. Eastern time) (may change based on business needs)
Must be able to stick to the schedule reliably
Nice to Have
Call center experience
Completion of a Customer Service Simulation test
Able to complete a dental training course
Remote Work Requirements
Texas resident
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported
The Remote Experience Wondering what it's like to work for Morley from home? Check out this video (https://insde.co/7i4q) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b )
Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
#J-18808-Ljbffr
Do you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you!
Pay Transparency This position starts at $13 per hour.
What to Expect As a Customer Service Representative at Morley, you'll help customers, groups and providers with their benefits questions via phone and written communications.
Why apply
Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development and growth opportunities
You need
Strong communication, interpersonal and organizational skills
Computer skills (MS Office, web browsers, able to work in several programs at once)
High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
See Skills for Success below
Tasks
Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources
Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation
Follow quality standards when handling communications
Check subscriber plans to determine their benefits
Gather, organize, manage and record claims, messages and other documents
Perform other tasks as needed to support the team
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 7 a.m. - 4 p.m. Central time / 6 a.m. - 3 p.m. Mountain time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success Required Skills
Excellent communication (spoken and written), interpersonal and organizational skills
Computer skills
Microsoft Office including basic Word, Excel and internet usage
Able to use several computer programs at once
Able to handle calls, emails, web chats and written questions with training
Eligibility Requirements
High school diploma or equivalent
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Available to work shifts within the center's hours of operation:
Monday - Friday (no weekends!)
7 a.m. to 5 p.m. Central time / 6 a.m. to 4 p.m. Mountain time (8 a.m. to 6 p.m. Eastern time) (may change based on business needs)
Must be able to stick to the schedule reliably
Nice to Have
Call center experience
Completion of a Customer Service Simulation test
Able to complete a dental training course
Remote Work Requirements
Texas resident
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported
The Remote Experience Wondering what it's like to work for Morley from home? Check out this video (https://insde.co/7i4q) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b )
Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
#J-18808-Ljbffr