Customer Service Representative
Team Builder Services, Quarryville, Pennsylvania, United States, 17566
Overview
Customer Service Representative Quarryville, PA Do you thrive in a fast-paced role where you own the customer experience and keep everything running smoothly? Why You'll Love Working with Us: Customer-focused Role:
Build relationships with customers who care deeply about health, food quality, and regenerative farming. Skill Development:
Gain professional experience and hands-on training, especially if you bring strong computer skills and a willingness to learn. Meaningful Work:
Contribute to a mission-driven farm focused on real food, strong nutrition, and supporting families with high-quality, nutrient-dense products. Family-oriented Environment:
Work alongside a close-knit team in a non-corporate setting where people are known and valued. Travel Opportunities:
Attend events with the team, with travel expenses covered. Miller's Bio Farm is a family-run, Amish-owned farm that produces and delivers nutrient-dense, farm-direct foods. With a focus on regenerative practices, health, and strong nutrition, we are passionate about providing real food that supports families. As a faith-based business, we approach our work with integrity and purpose.
What You'll Do as a Customer Service Representative
Answer
customer emails accurately and professionally. Handle
incoming phone calls and return voicemails in a friendly manner. Respond
to all customer inquiries within one business day. Assist
customers with order issues, including tracking, replacements, refunds, and store credit. Log and track
customer interactions accurately while following established processes. Manage & clear
the inbox daily. Escalate
new, unclear, or high-impact situations when appropriate. Maintain
accuracy while supporting additional tasks to help the team operate smoothly.
Our Ideal Customer Service Representative
Experienced:
Customer service or customer-facing experience preferred. Professional:
Communicates kindly and clearly with customers across email and phone, maintaining composure during high-volume or complex interactions. Reliable:
Shows up consistently, follows through on responsibilities, and takes ownership of assigned tasks. Proactive:
Asks questions early, seeks clarification, and escalates issues appropriately when needed. Detail-oriented:
Logs interactions carefully and processes refunds, replacements, and credits accurately. Adaptable:
Learns new systems quickly and adjusts during busy seasons. Strong Computer Skills:
Proficient in Gmail, Google Docs, and Google Sheets, navigates websites and internal systems comfortably, and types efficiently.
What We Offer Our Customer Service Representative
Full-time, Monday-Friday schedule with occasional Saturday hours $22-$24/hour, depending on experience Consistent hours with overtime available during busy seasons Monthly food credit Paid vacation Annual Christmas banquet and Farm Day event A mission-driven, family-oriented team passionate about real food and health To Apply
Apply to this Customer Service Representative position if you are experienced in customer service, comfortable managing high volumes of email and phone communication, and committed to delivering a consistent customer experience. By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy. Requirements
Customer service or customer-facing experience preferred
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Customer Service Representative Quarryville, PA Do you thrive in a fast-paced role where you own the customer experience and keep everything running smoothly? Why You'll Love Working with Us: Customer-focused Role:
Build relationships with customers who care deeply about health, food quality, and regenerative farming. Skill Development:
Gain professional experience and hands-on training, especially if you bring strong computer skills and a willingness to learn. Meaningful Work:
Contribute to a mission-driven farm focused on real food, strong nutrition, and supporting families with high-quality, nutrient-dense products. Family-oriented Environment:
Work alongside a close-knit team in a non-corporate setting where people are known and valued. Travel Opportunities:
Attend events with the team, with travel expenses covered. Miller's Bio Farm is a family-run, Amish-owned farm that produces and delivers nutrient-dense, farm-direct foods. With a focus on regenerative practices, health, and strong nutrition, we are passionate about providing real food that supports families. As a faith-based business, we approach our work with integrity and purpose.
What You'll Do as a Customer Service Representative
Answer
customer emails accurately and professionally. Handle
incoming phone calls and return voicemails in a friendly manner. Respond
to all customer inquiries within one business day. Assist
customers with order issues, including tracking, replacements, refunds, and store credit. Log and track
customer interactions accurately while following established processes. Manage & clear
the inbox daily. Escalate
new, unclear, or high-impact situations when appropriate. Maintain
accuracy while supporting additional tasks to help the team operate smoothly.
Our Ideal Customer Service Representative
Experienced:
Customer service or customer-facing experience preferred. Professional:
Communicates kindly and clearly with customers across email and phone, maintaining composure during high-volume or complex interactions. Reliable:
Shows up consistently, follows through on responsibilities, and takes ownership of assigned tasks. Proactive:
Asks questions early, seeks clarification, and escalates issues appropriately when needed. Detail-oriented:
Logs interactions carefully and processes refunds, replacements, and credits accurately. Adaptable:
Learns new systems quickly and adjusts during busy seasons. Strong Computer Skills:
Proficient in Gmail, Google Docs, and Google Sheets, navigates websites and internal systems comfortably, and types efficiently.
What We Offer Our Customer Service Representative
Full-time, Monday-Friday schedule with occasional Saturday hours $22-$24/hour, depending on experience Consistent hours with overtime available during busy seasons Monthly food credit Paid vacation Annual Christmas banquet and Farm Day event A mission-driven, family-oriented team passionate about real food and health To Apply
Apply to this Customer Service Representative position if you are experienced in customer service, comfortable managing high volumes of email and phone communication, and committed to delivering a consistent customer experience. By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy. Requirements
Customer service or customer-facing experience preferred
#J-18808-Ljbffr