Supportive Housing Manager I
Housing Authority of the County of Kern, Palmdale, California, United States, 93552
SUMMARY
The Supportive Housing Manager I is responsible for the operations of designated Permanent Supportive Housing (PSH) properties serving residents with more complex needs. This position ensures safe, stable, and well-managed housing environments through close coordination with onsite service providers, case managers, and behavioral-health partners. The Supportive Housing Manager I performs core property management functions while supporting residents’ long‑term housing stability through trauma‑informed engagement, conflict resolution, and consistent adherence to program, regulatory, and funding requirements. This is the entry‑level classification in the Supportive Housing Manager series. Positions at this level handle moderately complex supportive‑housing demands and work under general supervision while gaining experience in advanced PSH operations. It is distinguished from the Housing Manager classification series when 50% or more of the units assigned to the employee are PSH units.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate daily property operations, including leasing, post notices, unit turnovers, rent collection, and adherence to program requirements.
Ensure compliance with HUD, Housing Authority policies, PSH program rules, and applicable regulatory and reporting standards.
Performs annual and interim reexaminations of tenant eligibility with respect to income and family composition and calculates rents (including but not limited to interviewing residents, verifying income and assets and other "continued occupancy" eligibility factors, completing clerical work and records relative to rent, changes in family statistical data, etc.).
Assist residents in understanding program requirements, lease obligations, and community living expectations.
Respond to resident concerns, complaints, and conflicts using mediation and de‑escalation skills.
Coordinate regularly with onsite service providers, case managers, and supportive‑housing partners to support resident stability.
Conducts periodic inspections of development sites and of individual units, and may conduct
housekeeping inspections of applicants’ homes.
Document incidents and follow‑up actions accurately and promptly.
Prepares required reports related to the operation of the housing development, including but not limited to Housing Authority, HCD, HUD, TCAC and/or other such required statistical reports.
May organize, operate and attend community activities and resident meetings collaborating with residents and other social agencies to improve residents’ quality of life.
Performs other clerical tasks related to housing management not herein stated and relieves and/or assists other Housing Managers when required.
SUPERVISORY RESPONSIBILITIES May supervise various clerical, trainee and/or maintenance positions at the site.
QUALIFICATIONS
Principles and practices of property management.
Characteristics and needs of individuals experiencing homelessness, mental health conditions, substance‑use disorders, or conditions requiring coordinated intervention.
Conflict resolution, mediation, and trauma‑informed engagement.
Basic supportive‑housing program requirements and applicable federal and state regulations.
Excellent analytical, problem‑solving, and communication skills. Ability To:
Build constructive, respectful relationships with residents, service providers, and community partners.
Respond calmly and effectively to crises and challenging resident behaviors.
Interpret and explain lease terms, program guidelines, and agency policies.
Maintain clear, accurate records and documentation.
Work independently while contributing to a coordinated services team.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); Two (2) years of experience in property management, social services, homeless services, a related field, or any equivalent combination of training and experience that facilitates an understanding of property management and supportive Housing programs.
PHYSICAL DEMANDS The physical demands described below represent the requirements needed to successfully perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions. While performing the duties of this role, the employee frequently uses standard office equipment, including a computer keyboard, telephone, and calculator. Occasional movement within the office and throughout the housing development is required. The employee must occasionally lift and/or move items weighing up to 35 pounds. Vision requirements include the ability to read a computer screen and review written correspondence, reports, and other documents.
WORK ENVIRONMENT The Supportive Housing Manager works in a residential housing environment serving individuals with complex needs. The work involves regular interaction with residents experiencing mental‑health challenges, substance‑use disorders, trauma histories, and periods of crisis or instability. The employee may encounter situations that require deescalation, response to behavioral‑health crises, welfare checks, emergency coordination, and other emotionally charged interactions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside‑weather conditions. The noise level in the work environment is usually moderate, though it may become elevated during crisis events, or high‑traffic periods within the property.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate daily property operations, including leasing, post notices, unit turnovers, rent collection, and adherence to program requirements.
Ensure compliance with HUD, Housing Authority policies, PSH program rules, and applicable regulatory and reporting standards.
Performs annual and interim reexaminations of tenant eligibility with respect to income and family composition and calculates rents (including but not limited to interviewing residents, verifying income and assets and other "continued occupancy" eligibility factors, completing clerical work and records relative to rent, changes in family statistical data, etc.).
Assist residents in understanding program requirements, lease obligations, and community living expectations.
Respond to resident concerns, complaints, and conflicts using mediation and de‑escalation skills.
Coordinate regularly with onsite service providers, case managers, and supportive‑housing partners to support resident stability.
Conducts periodic inspections of development sites and of individual units, and may conduct
housekeeping inspections of applicants’ homes.
Document incidents and follow‑up actions accurately and promptly.
Prepares required reports related to the operation of the housing development, including but not limited to Housing Authority, HCD, HUD, TCAC and/or other such required statistical reports.
May organize, operate and attend community activities and resident meetings collaborating with residents and other social agencies to improve residents’ quality of life.
Performs other clerical tasks related to housing management not herein stated and relieves and/or assists other Housing Managers when required.
SUPERVISORY RESPONSIBILITIES May supervise various clerical, trainee and/or maintenance positions at the site.
QUALIFICATIONS
Principles and practices of property management.
Characteristics and needs of individuals experiencing homelessness, mental health conditions, substance‑use disorders, or conditions requiring coordinated intervention.
Conflict resolution, mediation, and trauma‑informed engagement.
Basic supportive‑housing program requirements and applicable federal and state regulations.
Excellent analytical, problem‑solving, and communication skills. Ability To:
Build constructive, respectful relationships with residents, service providers, and community partners.
Respond calmly and effectively to crises and challenging resident behaviors.
Interpret and explain lease terms, program guidelines, and agency policies.
Maintain clear, accurate records and documentation.
Work independently while contributing to a coordinated services team.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); Two (2) years of experience in property management, social services, homeless services, a related field, or any equivalent combination of training and experience that facilitates an understanding of property management and supportive Housing programs.
PHYSICAL DEMANDS The physical demands described below represent the requirements needed to successfully perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions. While performing the duties of this role, the employee frequently uses standard office equipment, including a computer keyboard, telephone, and calculator. Occasional movement within the office and throughout the housing development is required. The employee must occasionally lift and/or move items weighing up to 35 pounds. Vision requirements include the ability to read a computer screen and review written correspondence, reports, and other documents.
WORK ENVIRONMENT The Supportive Housing Manager works in a residential housing environment serving individuals with complex needs. The work involves regular interaction with residents experiencing mental‑health challenges, substance‑use disorders, trauma histories, and periods of crisis or instability. The employee may encounter situations that require deescalation, response to behavioral‑health crises, welfare checks, emergency coordination, and other emotionally charged interactions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside‑weather conditions. The noise level in the work environment is usually moderate, though it may become elevated during crisis events, or high‑traffic periods within the property.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
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