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Field Tech Senior Specialist

NTT DATA, Arlington, Virginia, United States, 22201

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Why consider this job opportunity:

Salary range from $83,204 to $124,806, depending on experience and location

Opportunity for incentive compensation based on individual and/or company performance

Comprehensive benefits package including medical, dental, and vision insurance with employer contribution

Flexible spending or health savings account, life and AD&D insurance, and disability coverage

Paid time off and participation in a 401k program with company match

Work remotely with potential in-office attendance based on business needs

What to Expect (Job Responsibilities):

Provide specialized audiovisual support within Deskside Services, ensuring the functionality of conference room technologies

Assist customers with scheduled rooms to verify seamless operation of all components

Perform proactive inspections and maintenance to prevent issues during meetings and events

Troubleshoot hardware and software issues related to audiovisual equipment

Deliver strong customer service and interpersonal support to enhance user experiences

What is Required (Qualifications):

Minimum of 5 years of experience in audio/visual (A/V) roles or responsibilities

Bachelor’s degree, or 1.5 years of additional experience in lieu of one year of a typical degree program

Ability to obtain a Public Trust clearance

Proficiency in audiovisual equipment setup and troubleshooting

Strong problem-solving skills for AV integration and connectivity issues

How to Stand Out (Preferred Qualifications):

Familiarity with ITSM tools like ServiceNow

Experience in maintaining and inspecting conference room technologies

Strong communication skills to facilitate effective interactions with clients

Previous experience in a corporate or large organization setting

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