Staff VP Carelon Retention and Growth
Elevance Health, Atlanta, Georgia, United States, 30383
A proud member of Elevance Health,
Carelon Behavioral Health , formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, comprehensive employee assistance programs, work/life support, specialty programs for autism and depression, and insightful analytics to improve care delivery.
Staff VP Carelon Retention and Growth Location:
May be located in any Elevance Health PulsePoint office preferably in Indianapolis, IN; Atlanta, GA; Mason, OH; Richmond, VA; Norfolk, VA. The role requires associates to be in-office at least 3 days per week. Alternate locations may be considered. Please note that candidates not within a reasonable commuting distance may not be considered unless an accommodation is granted.
Summary The Staff VP, Carelon Growth is accountable for defining and executing the enterprise strategy to drive customer success, retention, and revenue expansion across Carelon's external growth portfolio. This executive leader will serve as the strategic architect of the Client Service model, ensuring that Carelon delivers measurable value, strengthens long‑term partnerships, and expands its footprint across assigned accounts.
Team Scope The Staff VP will lead 8 Account Directors and a Client Partnership Director.
Position Responsibilities Enterprise Customer Growth & Retention Strategy
Own and lead the end‑to‑end retention and expansion strategy for Carelon’s external growth customers.
Drive portfolio performance across upsell, cross‑sell, and expansion initiatives.
Translate enterprise growth objectives into actionable client‑level strategies.
Ensure consistent achievement of retention targets and revenue growth goals.
Customer Value Realization & Experience Leadership
Champion a Voice‑of‑Customer (VOC) strategy that informs product evolution, service enhancement, and innovation.
Establish an integrated Client Service strategy that strengthens customer satisfaction, loyalty, and long‑term value creation.
Ensure consistent delivery against Service Level Agreements (SLAs) and Performance Guarantees.
Elevate reporting frameworks to provide transparent, data‑driven insights to customers and executive stakeholders.
Financial & Portfolio Performance Management
Establish and oversee financial targets, KPIs, and performance metrics for the client portfolio.
Embed revenue growth goals within broader enterprise strategy in close partnership with Sales and Business Development.
Ensure disciplined forecasting, reporting cadence, and executive visibility into portfolio performance.
Operational Excellence & Scalable Delivery
Partner with operations and implementation teams to ensure seamless onboarding, execution, and ongoing delivery of Carelon solutions.
Define and implement best practices across Client Service operations to drive scalability and consistency.
Align organizational resources and capabilities to strategic priorities, optimizing talent deployment and team structure.
Leadership & Transformation
Lead and develop high‑performing Client Service teams within a complex, matrixed healthcare environment.
Drive transformation in account management practices to enable innovative growth models and differentiated customer engagement.
Serve as a senior enterprise leader, influencing strategy across multiple lines of business, products, and services.
Ability to travel as needed to support client and business objectives.
Position Requirements
Requires a BA/BS degree and a minimum of 10 years of related experience; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities And Experiences
Minimum 10 years of executive leadership experience with accountability for strategic planning across multiple complex lines of business, products, and services.
Demonstrated experience driving growth, retention, and enterprise transformation.
EEO Statement Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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Carelon Behavioral Health , formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, comprehensive employee assistance programs, work/life support, specialty programs for autism and depression, and insightful analytics to improve care delivery.
Staff VP Carelon Retention and Growth Location:
May be located in any Elevance Health PulsePoint office preferably in Indianapolis, IN; Atlanta, GA; Mason, OH; Richmond, VA; Norfolk, VA. The role requires associates to be in-office at least 3 days per week. Alternate locations may be considered. Please note that candidates not within a reasonable commuting distance may not be considered unless an accommodation is granted.
Summary The Staff VP, Carelon Growth is accountable for defining and executing the enterprise strategy to drive customer success, retention, and revenue expansion across Carelon's external growth portfolio. This executive leader will serve as the strategic architect of the Client Service model, ensuring that Carelon delivers measurable value, strengthens long‑term partnerships, and expands its footprint across assigned accounts.
Team Scope The Staff VP will lead 8 Account Directors and a Client Partnership Director.
Position Responsibilities Enterprise Customer Growth & Retention Strategy
Own and lead the end‑to‑end retention and expansion strategy for Carelon’s external growth customers.
Drive portfolio performance across upsell, cross‑sell, and expansion initiatives.
Translate enterprise growth objectives into actionable client‑level strategies.
Ensure consistent achievement of retention targets and revenue growth goals.
Customer Value Realization & Experience Leadership
Champion a Voice‑of‑Customer (VOC) strategy that informs product evolution, service enhancement, and innovation.
Establish an integrated Client Service strategy that strengthens customer satisfaction, loyalty, and long‑term value creation.
Ensure consistent delivery against Service Level Agreements (SLAs) and Performance Guarantees.
Elevate reporting frameworks to provide transparent, data‑driven insights to customers and executive stakeholders.
Financial & Portfolio Performance Management
Establish and oversee financial targets, KPIs, and performance metrics for the client portfolio.
Embed revenue growth goals within broader enterprise strategy in close partnership with Sales and Business Development.
Ensure disciplined forecasting, reporting cadence, and executive visibility into portfolio performance.
Operational Excellence & Scalable Delivery
Partner with operations and implementation teams to ensure seamless onboarding, execution, and ongoing delivery of Carelon solutions.
Define and implement best practices across Client Service operations to drive scalability and consistency.
Align organizational resources and capabilities to strategic priorities, optimizing talent deployment and team structure.
Leadership & Transformation
Lead and develop high‑performing Client Service teams within a complex, matrixed healthcare environment.
Drive transformation in account management practices to enable innovative growth models and differentiated customer engagement.
Serve as a senior enterprise leader, influencing strategy across multiple lines of business, products, and services.
Ability to travel as needed to support client and business objectives.
Position Requirements
Requires a BA/BS degree and a minimum of 10 years of related experience; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities And Experiences
Minimum 10 years of executive leadership experience with accountability for strategic planning across multiple complex lines of business, products, and services.
Demonstrated experience driving growth, retention, and enterprise transformation.
EEO Statement Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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