Escrow Support Specialist - US Based Remote
Anywhere Real Estate, Houston, Texas, United States, 77246
Job Responsibilities:
Maintain an accurate daily task list (workflow dashboard) without overdue items. Provide centralized operational support to the escrow branch, including: Reviewing commitment/prelim and seller/buyer information forms. Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases. Balancing files and preparing closing documents. Handling any other assigned workflow dashboard tasks. Document Evaluation:
Evaluate and review real estate contracts and all supporting documents meticulously. Manage files to ensure accuracy and completeness of documentation. Compile and process escrow instruction packages. Branch Collaboration:
Collaborate with branch operations to prepare for closings. Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues. Risk Assessment:
Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions. Education / Experience
Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the “life of a file.” Competencies
To perform the job successfully, an individual should demonstrate the following competencies: Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. People first approach - providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process. Technical - ability to learn and navigate multiple software systems with a high level of competency. Critical Thinking/Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality. Partnership/Collaboration - the individual remains open to others' ideas and exhibits willingness to try new things. Oral/Written Communication - the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues. Quality Assurance - the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Adaptability - the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient. Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support. EEO Statement: EOE including disability/veteran
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Maintain an accurate daily task list (workflow dashboard) without overdue items. Provide centralized operational support to the escrow branch, including: Reviewing commitment/prelim and seller/buyer information forms. Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases. Balancing files and preparing closing documents. Handling any other assigned workflow dashboard tasks. Document Evaluation:
Evaluate and review real estate contracts and all supporting documents meticulously. Manage files to ensure accuracy and completeness of documentation. Compile and process escrow instruction packages. Branch Collaboration:
Collaborate with branch operations to prepare for closings. Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues. Risk Assessment:
Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions. Education / Experience
Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the “life of a file.” Competencies
To perform the job successfully, an individual should demonstrate the following competencies: Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. People first approach - providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process. Technical - ability to learn and navigate multiple software systems with a high level of competency. Critical Thinking/Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality. Partnership/Collaboration - the individual remains open to others' ideas and exhibits willingness to try new things. Oral/Written Communication - the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues. Quality Assurance - the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Adaptability - the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient. Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support. EEO Statement: EOE including disability/veteran
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