Loss Mitigation Specialist
Greylock Federal Credit Union, Pittsfield, Massachusetts, us, 01201
Company Principles
We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock's mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.
Position Summary The Loss Mitigation Specialist provides advanced loss mitigation expertise by managing complex, high-risk delinquent accounts and overseeing foreclosure, repossession, and charge-off processes. This role serves as a subject matter expert, supporting organizational risk management, regulatory compliance, and strategic decision‑making while providing guidance to loss mitigation staff.
Essential Functions & Responsibilities
Manage late-stage and high-risk delinquent accounts, including foreclosure, repossession, and charge‑off activities, ensuring full compliance with applicable laws and regulations.
Initiate, coordinate, and oversee foreclosure and repossession processes, maintaining accurate timelines, documentation, and system records.
Analyze complex borrower financial situations and approve or recommend non‑standard loss mitigation solutions within delegated authority.
Prepare and manage advanced reporting, including delinquency trends, mortgage impairment, charge‑offs, and recoveries, to support strategic and operational objectives.
Provide guidance, training, and technical expertise to loss mitigation staff on complex cases, regulatory requirements, and external assistance programs (e.g., RAFT).
Performance Measurements
Effective management and resolution of complex and late-stage delinquent accounts.
Compliance with foreclosure, repossession, and regulatory requirements.
Accuracy and timeliness of advanced reports and data analysis.
Quality and effectiveness of guidance provided to loss mitigation staff.
Contribution to loss reduction and asset quality improvement initiatives.
Upholds Greylock's cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.
Knowledge and Skills
Experience:
3–5 years of Progressive Collections or Loss Mitigation Experience Required.
Education:
High school diploma or equivalent required; Associate or Bachelor's degree preferred.
Interpersonal Skills:
Strong analytical, decision‑making, and advisory communication skills.
Technical/Other Skills:
Advanced proficiency in Microsoft Office, collections systems, and reporting tools.
Physical Requirements Ability to sit for extended periods, analyze data, and communicate effectively in written and verbal formats. May be required to work occasional overtime or Saturdays based on processing volume.
Work Environment Office-based or hybrid setting environment with regular member contact.
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Position Summary The Loss Mitigation Specialist provides advanced loss mitigation expertise by managing complex, high-risk delinquent accounts and overseeing foreclosure, repossession, and charge-off processes. This role serves as a subject matter expert, supporting organizational risk management, regulatory compliance, and strategic decision‑making while providing guidance to loss mitigation staff.
Essential Functions & Responsibilities
Manage late-stage and high-risk delinquent accounts, including foreclosure, repossession, and charge‑off activities, ensuring full compliance with applicable laws and regulations.
Initiate, coordinate, and oversee foreclosure and repossession processes, maintaining accurate timelines, documentation, and system records.
Analyze complex borrower financial situations and approve or recommend non‑standard loss mitigation solutions within delegated authority.
Prepare and manage advanced reporting, including delinquency trends, mortgage impairment, charge‑offs, and recoveries, to support strategic and operational objectives.
Provide guidance, training, and technical expertise to loss mitigation staff on complex cases, regulatory requirements, and external assistance programs (e.g., RAFT).
Performance Measurements
Effective management and resolution of complex and late-stage delinquent accounts.
Compliance with foreclosure, repossession, and regulatory requirements.
Accuracy and timeliness of advanced reports and data analysis.
Quality and effectiveness of guidance provided to loss mitigation staff.
Contribution to loss reduction and asset quality improvement initiatives.
Upholds Greylock's cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.
Knowledge and Skills
Experience:
3–5 years of Progressive Collections or Loss Mitigation Experience Required.
Education:
High school diploma or equivalent required; Associate or Bachelor's degree preferred.
Interpersonal Skills:
Strong analytical, decision‑making, and advisory communication skills.
Technical/Other Skills:
Advanced proficiency in Microsoft Office, collections systems, and reporting tools.
Physical Requirements Ability to sit for extended periods, analyze data, and communicate effectively in written and verbal formats. May be required to work occasional overtime or Saturdays based on processing volume.
Work Environment Office-based or hybrid setting environment with regular member contact.
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