Job Description
The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility. Responsibilities
Provide customer service to all internal and external customers starting with a proper greeting by phone, e‑mail or in person, welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes. Work with the Billing department, Accounting, and other front‑end Administration to communicate COD accounts, on‑hold accounts, and other pertinent information internally and to field personnel. Assist Human Resources with onsite protocol including sending payroll prior to deadline each pay cycle with correct information, communicate errors promptly, prepare New Hire materials, return copies of HR documentation following orientation. Correctly utilize assigned organization systems and assist team members as the local SME. Process Certificates of Insurance (COI) and additional insured requests per company policies and procedures. Process all incoming and outgoing mail: prepare ground mail and UPS for pickup, receive, and distribute mail. Track and order office supplies, sending order requests to Corporate for approval and processing. Process customer payments and perform collection responsibilities as assigned. Maintain office cleanliness. Scheduling responsibilities:
Process daily open work order reports, coordinate technicians’ schedules. Manage master schedule including all technicians’ schedules and work orders for review. Leverage future scheduling with Accounts Receivable concerns concerning past due accounts. Resolve scheduling conflicts including verifying and/or updating account details as needed.
Other duties may be assigned. Qualifications
High School Diploma or GED required. 2 years customer service experience. 2 years of professional computer use experience. 1 year front desk experience. 1 year scheduling experience preferred; general knowledge of local zip codes and geographic breakdown of the area for appropriate scheduling. Must have ability to effectively read, write and communicate in English. Advanced Microsoft Office (Excel, Word, Outlook) experience. Valid driver’s license with acceptable driving record required. Compliance with SFS’s Drug and Alcohol policy and background screening requirements. Physical & Work Environment Requirements
Reasonable accommodations may be made for individuals with disabilities to perform essential duties. While performing duties, the employee is required to sit for long periods, occasionally bend, kneel, balance, lift up to 30 lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. The employee will work indoors in an office setting, consistently working alone and with others. Office setting has mild to moderate temperatures. EEO Statement
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, affirmative action employer. About Us
Summit Fire & Security, a subsidiary of SFP Holding, Inc., is a full‑service provider for fire detection, suppression, and security. Our company is consistently recognized for service excellence and offers career advancement, training, and an industry‑leading benefits package. Benefits
Paid vacation and holidays Medical, dental, and vision insurance 401(k) plan with company match Flexible Spending Accounts Long‑term and short‑term disability – employer paid Additional voluntary ancillary benefits such as accident and hospital indemnity Life insurance for team members and dependents Employee assistance program Employee referral program Core Values
Passionate about life safety Integrity (do the right thing) Partnership with customers and community Operational excellence (do things right)
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The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility. Responsibilities
Provide customer service to all internal and external customers starting with a proper greeting by phone, e‑mail or in person, welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes. Work with the Billing department, Accounting, and other front‑end Administration to communicate COD accounts, on‑hold accounts, and other pertinent information internally and to field personnel. Assist Human Resources with onsite protocol including sending payroll prior to deadline each pay cycle with correct information, communicate errors promptly, prepare New Hire materials, return copies of HR documentation following orientation. Correctly utilize assigned organization systems and assist team members as the local SME. Process Certificates of Insurance (COI) and additional insured requests per company policies and procedures. Process all incoming and outgoing mail: prepare ground mail and UPS for pickup, receive, and distribute mail. Track and order office supplies, sending order requests to Corporate for approval and processing. Process customer payments and perform collection responsibilities as assigned. Maintain office cleanliness. Scheduling responsibilities:
Process daily open work order reports, coordinate technicians’ schedules. Manage master schedule including all technicians’ schedules and work orders for review. Leverage future scheduling with Accounts Receivable concerns concerning past due accounts. Resolve scheduling conflicts including verifying and/or updating account details as needed.
Other duties may be assigned. Qualifications
High School Diploma or GED required. 2 years customer service experience. 2 years of professional computer use experience. 1 year front desk experience. 1 year scheduling experience preferred; general knowledge of local zip codes and geographic breakdown of the area for appropriate scheduling. Must have ability to effectively read, write and communicate in English. Advanced Microsoft Office (Excel, Word, Outlook) experience. Valid driver’s license with acceptable driving record required. Compliance with SFS’s Drug and Alcohol policy and background screening requirements. Physical & Work Environment Requirements
Reasonable accommodations may be made for individuals with disabilities to perform essential duties. While performing duties, the employee is required to sit for long periods, occasionally bend, kneel, balance, lift up to 30 lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. The employee will work indoors in an office setting, consistently working alone and with others. Office setting has mild to moderate temperatures. EEO Statement
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, affirmative action employer. About Us
Summit Fire & Security, a subsidiary of SFP Holding, Inc., is a full‑service provider for fire detection, suppression, and security. Our company is consistently recognized for service excellence and offers career advancement, training, and an industry‑leading benefits package. Benefits
Paid vacation and holidays Medical, dental, and vision insurance 401(k) plan with company match Flexible Spending Accounts Long‑term and short‑term disability – employer paid Additional voluntary ancillary benefits such as accident and hospital indemnity Life insurance for team members and dependents Employee assistance program Employee referral program Core Values
Passionate about life safety Integrity (do the right thing) Partnership with customers and community Operational excellence (do things right)
#J-18808-Ljbffr