Why work for Mission Rock?
At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can have a positive impact on our resident and team member experience.
Are you ready to make an impact? Location: Silver Spring Compensation includes pay and so much more here at Mission Rock.
Check out our great benefits included in the compensation plan!
Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, including a Floating Holiday & Volunteer Day
Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!*
Housing discount opportunity
401(k) with company match
Medical, Dental, and Vision insurance plans
Employer-sponsored short-term & long-term disability plans
Company-paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)
*Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.
The day-to-day: Leasing Consultants are people‑centric individuals passionate about customer service. Mission Rock's customer service expectations center around connecting with our customers. Leasing Consultants may work with any of the following:
Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
Maintain meaningful and effective communication (emails, phone calls, social media, and in‑person conversations) that adhere to Mission Rock’s expectations
Lease and pre‑lease apartment homes, including understanding lease requirements and meeting compliance expectations
Provide tours of the community in diverse weather conditions
Ensure the quality of the community and apartment homes is ready to showcase daily
Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.
Assist and engage with retention, resident parties, and renewals
Collaborate with fellow team members
The expected compensation range for this position is $20.00 - $23.50 per hour, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.
Requirements What you bring:
Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
Strong organizational and time‑management skills
Enthusiasm to empathize, collaborate, and engage with others
Desire to improve the lives of those around you
1-2 years of customer service or sales experience
Adherence to Fair Housing best practices
Basic computer skills, including familiarity with Microsoft Suite
Aptitude to being solution‑oriented
Property Management skills/experience preferred
Yardi and Rent Cafe experience Preferred
High School diploma or equivalent
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
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Are you ready to make an impact? Location: Silver Spring Compensation includes pay and so much more here at Mission Rock.
Check out our great benefits included in the compensation plan!
Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, including a Floating Holiday & Volunteer Day
Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!*
Housing discount opportunity
401(k) with company match
Medical, Dental, and Vision insurance plans
Employer-sponsored short-term & long-term disability plans
Company-paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)
*Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.
The day-to-day: Leasing Consultants are people‑centric individuals passionate about customer service. Mission Rock's customer service expectations center around connecting with our customers. Leasing Consultants may work with any of the following:
Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
Maintain meaningful and effective communication (emails, phone calls, social media, and in‑person conversations) that adhere to Mission Rock’s expectations
Lease and pre‑lease apartment homes, including understanding lease requirements and meeting compliance expectations
Provide tours of the community in diverse weather conditions
Ensure the quality of the community and apartment homes is ready to showcase daily
Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.
Assist and engage with retention, resident parties, and renewals
Collaborate with fellow team members
The expected compensation range for this position is $20.00 - $23.50 per hour, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.
Requirements What you bring:
Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
Strong organizational and time‑management skills
Enthusiasm to empathize, collaborate, and engage with others
Desire to improve the lives of those around you
1-2 years of customer service or sales experience
Adherence to Fair Housing best practices
Basic computer skills, including familiarity with Microsoft Suite
Aptitude to being solution‑oriented
Property Management skills/experience preferred
Yardi and Rent Cafe experience Preferred
High School diploma or equivalent
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
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