Job Title: Customer Service Representative (P&C Insurance)
Duration: 12 Months Contract
Pay Range: $20-22/hr
Summary The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Solicit sale of new or additional services or products.
Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Word and PowerPoint.
Education & Experience Required Years of experience
5-7 years customer service -related experience required.
2 years of insurance related experience
Degree requirement: High school diploma or GED required. (College degree preferred).
Do you accept internships as job experience: No
Are there past or additional job titles or roles that would provide comparable background to this role: Underwriting Assistant, Customer Service Representative
Top 3 Skills
2. Quick learner
3. Team oriented
Technical Skills (Required)
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Office.
Soft Skills (Required)
Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
Ability to work independently and manage one’s time.
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Pay Range: $20-22/hr
Summary The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Solicit sale of new or additional services or products.
Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Word and PowerPoint.
Education & Experience Required Years of experience
5-7 years customer service -related experience required.
2 years of insurance related experience
Degree requirement: High school diploma or GED required. (College degree preferred).
Do you accept internships as job experience: No
Are there past or additional job titles or roles that would provide comparable background to this role: Underwriting Assistant, Customer Service Representative
Top 3 Skills
2. Quick learner
3. Team oriented
Technical Skills (Required)
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Office.
Soft Skills (Required)
Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
Ability to work independently and manage one’s time.
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