Our client, a growing SaaS company, is seeking a Customer Service Representative to join their team. This role is fully text-based — all customer communication will occur through a computer-based messaging platform (no phone support). The ideal candidate is detail-oriented, professional in written communication, and able to type at least 45 words per minute.
Position Overview The Customer Service Representative will assist customers exclusively through written messaging channels within a software platform. This individual must be comfortable handling multiple text conversations simultaneously while maintaining professionalism, accuracy, and strong customer service standards.
Key Responsibilities
Respond to customer inquiries via a computer-based messaging system (text/chat only)
Maintain clear, professional, and grammatically correct written communication
Accurately document all customer interactions within the system
Troubleshoot basic account and product-related issues
Escalate complex matters to appropriate internal teams
Maintain a minimum typing speed of
45 words per minute
(assessment may be required)
Manage multiple written conversations simultaneously while meeting response time standards
Follow established customer service protocols and company guidelines
Qualifications
High school diploma or equivalent required
Minimum 1 year of customer service experience preferred
Typing speed of
45+ WPM
Excellent written communication skills (grammar, spelling, tone)
Strong attention to detail and problem-solving skills
Comfortable working independently in a structured, metrics-driven environment
Proficiency with CRM or ticketing systems preferred
Reliable internet connection (if remote)
$19.50 per hour
[Health, dental, and vision insurance – if applicable]
Paid time off and holidays
401(k) eligibility (if applicable)
Opportunity for growth within a SaaS organization
Equal Employment Opportunity Statement Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Reasonable Accommodation Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law. Applicants requiring accommodation during the application or interview process should notify the recruiting contact.
Employment may be contingent upon successful completion of a background check and verification of authorization to work in the United States, consistent with applicable law.
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Position Overview The Customer Service Representative will assist customers exclusively through written messaging channels within a software platform. This individual must be comfortable handling multiple text conversations simultaneously while maintaining professionalism, accuracy, and strong customer service standards.
Key Responsibilities
Respond to customer inquiries via a computer-based messaging system (text/chat only)
Maintain clear, professional, and grammatically correct written communication
Accurately document all customer interactions within the system
Troubleshoot basic account and product-related issues
Escalate complex matters to appropriate internal teams
Maintain a minimum typing speed of
45 words per minute
(assessment may be required)
Manage multiple written conversations simultaneously while meeting response time standards
Follow established customer service protocols and company guidelines
Qualifications
High school diploma or equivalent required
Minimum 1 year of customer service experience preferred
Typing speed of
45+ WPM
Excellent written communication skills (grammar, spelling, tone)
Strong attention to detail and problem-solving skills
Comfortable working independently in a structured, metrics-driven environment
Proficiency with CRM or ticketing systems preferred
Reliable internet connection (if remote)
$19.50 per hour
[Health, dental, and vision insurance – if applicable]
Paid time off and holidays
401(k) eligibility (if applicable)
Opportunity for growth within a SaaS organization
Equal Employment Opportunity Statement Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Reasonable Accommodation Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law. Applicants requiring accommodation during the application or interview process should notify the recruiting contact.
Employment may be contingent upon successful completion of a background check and verification of authorization to work in the United States, consistent with applicable law.
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