Customer Service Representative (CSR)
Lakefield Veterinary Group, Bealeton, Virginia, United States, 22712
Compassion Animal Hospital is seeking a Customer Service Representative (CSR) to support our 3-Doctor practice. This position may be full-time or part-time, with full-time typically working 35–40 hours per week.
Position Summary Our Customer Service Representatives are the heartbeat of our hospital. They create a calm, welcoming experience for clients and pets while supporting a veterinary team that values professionalism, kindness, and teamwork.
We are not a chaotic, burnout-driven practice. We believe in steady workflows, strong communication, and treating one another with respect. Our team works hard, supports each other, and genuinely enjoys coming to work.
If you are warm, organized, emotionally mature, and thrive in a positive team environment — we would love to meet you.
What You’ll Do
Greet clients and pets with warmth and professionalism
Create a smooth, calm flow from check-in to checkout
Answer phones confidently and help guide clients to the appropriate level of care
Educate clients on preventative care, services, and products that support their pets’ health
Schedule appointments thoughtfully to support both clients and medical team productivity
Accurately document patient information in our practice software
Process invoices, payments, and daily cash reconciliation with precision
Dispense prescriptions and retail items per veterinarian instructions
Handle client concerns with empathy, composure, and problem-solving skills
Collaborate closely with doctors and technicians to ensure clear communication and efficient care
Who Thrives Here We are intentional about protecting our culture. The right CSR for our hospital is:
Kind, steady, and emotionally intelligent
Calm under pressure
Team-oriented and willing to help wherever needed
Comfortable in a structured, professional environment
Not interested in workplace drama or gossip
Able to multitask without becoming overwhelmed
Proud to represent a hospital that values integrity and doing the right thing
We treat our team members with respect — and expect the same in return.
Qualifications
High School Diploma or GED required
1+ years of customer service experience preferred
Veterinary or medical experience is a plus
Comfortable with computers and learning practice management software
Strong communication and organizational skills
Work Environment
Standing and walking for extended periods
Frequent computer use
Ability to lift up to 30 lbs unassisted (50 lbs with assistance)
Exposure to animals, pet dander, and cleaning agents
Flexible schedule including evenings and weekends
Why Join Us
Work-life balance
Supporting one another
Clear expectations and strong leadership
Continuous learning
A respectful, no-drama workplace
Our doctors and staff genuinely enjoy working together, and we love meeting new people and bringing them onto the team.
If you’re looking for a stable, supportive team where your work matters and your coworkers have your back, this could be the right fit.
Pay Range: $15-18 per hour
Benefits
PTO
Employee Assistance Program
401K
Medical
Dental
Vision
Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity
Employer Paid Life and AD&D
STD and LTD (where applicable by state)
Eligible for performance-based bonus
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Position Summary Our Customer Service Representatives are the heartbeat of our hospital. They create a calm, welcoming experience for clients and pets while supporting a veterinary team that values professionalism, kindness, and teamwork.
We are not a chaotic, burnout-driven practice. We believe in steady workflows, strong communication, and treating one another with respect. Our team works hard, supports each other, and genuinely enjoys coming to work.
If you are warm, organized, emotionally mature, and thrive in a positive team environment — we would love to meet you.
What You’ll Do
Greet clients and pets with warmth and professionalism
Create a smooth, calm flow from check-in to checkout
Answer phones confidently and help guide clients to the appropriate level of care
Educate clients on preventative care, services, and products that support their pets’ health
Schedule appointments thoughtfully to support both clients and medical team productivity
Accurately document patient information in our practice software
Process invoices, payments, and daily cash reconciliation with precision
Dispense prescriptions and retail items per veterinarian instructions
Handle client concerns with empathy, composure, and problem-solving skills
Collaborate closely with doctors and technicians to ensure clear communication and efficient care
Who Thrives Here We are intentional about protecting our culture. The right CSR for our hospital is:
Kind, steady, and emotionally intelligent
Calm under pressure
Team-oriented and willing to help wherever needed
Comfortable in a structured, professional environment
Not interested in workplace drama or gossip
Able to multitask without becoming overwhelmed
Proud to represent a hospital that values integrity and doing the right thing
We treat our team members with respect — and expect the same in return.
Qualifications
High School Diploma or GED required
1+ years of customer service experience preferred
Veterinary or medical experience is a plus
Comfortable with computers and learning practice management software
Strong communication and organizational skills
Work Environment
Standing and walking for extended periods
Frequent computer use
Ability to lift up to 30 lbs unassisted (50 lbs with assistance)
Exposure to animals, pet dander, and cleaning agents
Flexible schedule including evenings and weekends
Why Join Us
Work-life balance
Supporting one another
Clear expectations and strong leadership
Continuous learning
A respectful, no-drama workplace
Our doctors and staff genuinely enjoy working together, and we love meeting new people and bringing them onto the team.
If you’re looking for a stable, supportive team where your work matters and your coworkers have your back, this could be the right fit.
Pay Range: $15-18 per hour
Benefits
PTO
Employee Assistance Program
401K
Medical
Dental
Vision
Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity
Employer Paid Life and AD&D
STD and LTD (where applicable by state)
Eligible for performance-based bonus
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