Field Service Representative
Cooper Machinery Services LLC, Odessa, Texas, United States, 79767
JobTitle: FieldServiceRepresentative
FLSAStatus: Non-Exempt
Department: Services
Group: Regular Full Time
Location: Odessa, TX
Overview
Field Service Representative will provide hands-on technical and operations support of reciprocating compression equipment and supporting utility systems within customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and trouble-shooting situations as required. Subject Matter experts that run individual jobs and are the appointed Cooper liaison to the customer. Oversee and delegate work assignments. Responsible for writing up Field Service workbooks. To be a successful Field Service Representative, you should have excellent problem-solving and time management skills. Ultimately, a top-notch field service representative should have strong leadership, sales, service, and marketing skills. Essential Duties and Responsibilities
Undertake customer support tasks, complete on-site installations, repairs, maintenance, and tests, and ensure proper task management so that all work progresses according to the schedule. Serve as a Technical Subject Matter Expert (SME) in all technical areas of Field Services customer support. Provide technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc. The incumbent is also expected to be an expert in the following: Provide on-site technical support and perform customer support tasks. Deliver, install, repair, maintain, and test equipment. Resolve operational issues in the field. Identify issues and perform troubleshooting procedures. Determine customer needs and offer recommendations. Collaborate with colleagues and share information to ensure top-notch customer support. Manage work progress and ensure adherence to schedules. Track and document work progress and write service reports. Adhere to all of the company's rules and regulations. Develop and maintain strong customer relationships. Travel 200-300 days per year anywhere from 2-14 weeks at a time. Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours. Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40-50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites. Required Qualifications
High school diploma or equivalent Associates Degree with a technical concentration (Bachelor’s Degree recommended) or equivalent work experience (minimum) Formal training in a technical certificate program Technical training in the oil and gas industry or associated industry Completion of all Reciprocating Compression Systems product training
Minimum 10 to 15 years of experience in Reciprocating Compression Meets all sublevel (FS Mechanic I, II, III, IV and Crew Chief) requirements Must have the following attributes:
Safety focused, Service-oriented, Business focused, A self-starter Dependable with ability to multi-task successfully Mature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / business Professional administrative and organizational skills Results oriented with a sense of urgency Excellent verbal and written communication skills and above average interpersonal skills are required Clear, concise, and accurate service reporting is required
Cooper Machinery Services Equal Opportunity
Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Field Service Representative will provide hands-on technical and operations support of reciprocating compression equipment and supporting utility systems within customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and trouble-shooting situations as required. Subject Matter experts that run individual jobs and are the appointed Cooper liaison to the customer. Oversee and delegate work assignments. Responsible for writing up Field Service workbooks. To be a successful Field Service Representative, you should have excellent problem-solving and time management skills. Ultimately, a top-notch field service representative should have strong leadership, sales, service, and marketing skills. Essential Duties and Responsibilities
Undertake customer support tasks, complete on-site installations, repairs, maintenance, and tests, and ensure proper task management so that all work progresses according to the schedule. Serve as a Technical Subject Matter Expert (SME) in all technical areas of Field Services customer support. Provide technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc. The incumbent is also expected to be an expert in the following: Provide on-site technical support and perform customer support tasks. Deliver, install, repair, maintain, and test equipment. Resolve operational issues in the field. Identify issues and perform troubleshooting procedures. Determine customer needs and offer recommendations. Collaborate with colleagues and share information to ensure top-notch customer support. Manage work progress and ensure adherence to schedules. Track and document work progress and write service reports. Adhere to all of the company's rules and regulations. Develop and maintain strong customer relationships. Travel 200-300 days per year anywhere from 2-14 weeks at a time. Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours. Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40-50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites. Required Qualifications
High school diploma or equivalent Associates Degree with a technical concentration (Bachelor’s Degree recommended) or equivalent work experience (minimum) Formal training in a technical certificate program Technical training in the oil and gas industry or associated industry Completion of all Reciprocating Compression Systems product training
Minimum 10 to 15 years of experience in Reciprocating Compression Meets all sublevel (FS Mechanic I, II, III, IV and Crew Chief) requirements Must have the following attributes:
Safety focused, Service-oriented, Business focused, A self-starter Dependable with ability to multi-task successfully Mature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / business Professional administrative and organizational skills Results oriented with a sense of urgency Excellent verbal and written communication skills and above average interpersonal skills are required Clear, concise, and accurate service reporting is required
Cooper Machinery Services Equal Opportunity
Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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