Overview
Paraprofessional Staff (Community Assistants, Student Assistants) and Graduate Professional Staff (Assistant Complex Director/ACD) roles with supervisory responsibilities for staff, programming, student conduct, housing operations, and departmental collaboration. This description preserves the responsibilities and expectations originally listed.
Responsibilities
Provide orientation, training, supervision, and regular evaluation of approximately 10-12 Community Assistants. Indirect supervision of other student staff/mail/package delivery staff (e.g., College Work Study, Student Assistants) as applicable.
Participate in the recruitment and selection of Paraprofessional Staff and other student staff.
Conduct bi-weekly meetings with individual Paraprofessional Staff to develop and review goals/outcomes, discuss concerns, recognize contributions, and solicit feedback.
Assess skills and development of Paraprofessional Staff while providing experiences, opportunities, and training that challenge and support their development.
Attend all departmental and divisional training sessions and workshops, as required. May include planning and facilitating training sessions for the complex and departmental Paraprofessional Staff.
Serve as a facilitator/instructor for the Paraprofessional Staff Leadership Class (as needed).
Provide orientation, training, supervision, and regular evaluation of one Assistant Complex Director (ACD).
Participate in the ACD recruitment and selection process.
Conduct weekly meetings with the ACD to develop and review goals/outcomes, discuss in-hall programming, recognize contributions, provide feedback, and solicit input.
Assess skills and development of the ACD while providing experiences, opportunities, and training to challenge and support their development.
Supervise one to two Administrative Staff; provide orientation, supervision, and assist in training and evaluation of Administrative Staff members.
Participate in the Administrative Staff selection process.
Manage daily operation of apartment complex office point of service; attend departmental meetings (e.g., Residential Life, In-Hall Staff, Area Professional Staff, Assistant Director, Assistant Hall Director, committees).
Prepare end-of-semester and end-of-year reports (December and May).
Maintain general availability during business hours; evening commitments such as staff meetings, hall council, and program attendance are expected.
Use computer programs including StarRez, Microsoft Office Suite, eRezLife, Maxient, OnGuard, EMS, and UB Linked.
Programming and Residential Life
Coordinate staff programming efforts in conjunction with the residential curriculum and community development; encourage staff and students in planning and developing programs to meet diverse residential student needs.
Supervise the in-hall departmental programming model, including program approval, reviewing proposals, providing feedback, and tracking program requirements.
Educational Strategies and Outcomes
Participate in development, execution, and assessment of educational strategies as part of the residential curriculum.
Conduct outreach to designated students for academic interventions.
Manage Paraprofessional staff one-on-one meetings with residents 1-2 times per semester.
Work with faculty and/or staff to develop community-specific programs/initiatives in Living Learning Communities.
Maintain regular communication with learning community campus partners to ensure programmatic needs are met.
Complete area-wide learning outcome–driven programs and facilitate programs and training around social justice and inclusivity in the residential community.
On-Duty and Crisis Management
Carry a department-provided cell phone and participate in the rotating on-duty system for the residential area, responding to emergencies in evenings and weekends.
Maintain a 15-minute radius of the duty area while on duty and provide on-duty coverage during university closures/breaks.
Use departmental protocol to respond to crises or emergencies, provide post-crisis referrals, and diffuse roommate conflicts.
Conduct and Compliance
Serve as the hall’s primary community standards officer; meet with students in violation of Campus Living rules, adjudicate cases, and sanction students.
Maintain conduct records using appropriate software and ensure accurate student files; document incidents and communicate with students via conduct letters.
Collaborate with other halls and offices (e.g., University Police, Student Life Conduct Office) to investigate and resolve conduct issues.
Facilities and Office Management
Manage operations of the building including room changes using occupancy management software (StarRez).
Supervise check-in/check-out; investigate and respond to concerns and complaints to foster positive relations.
Prepare occupancy reports as needed.
Professional Development and Collaboration
Participate in at least one Residential Life committee; attend professional and paraprofessional staff trainings.
Fulfill responsibilities in the professional staff recruitment and selection process.
Collaborate with other university offices (University Police, Counseling, Student Life, Housing Operations, Student Wellness Services).
Represent the department at events (e.g., Nancy Welch Awards, Paraprofessional Extended Training, RHA Association Awards) as needed.
Facilities Turnover and Safety
Conduct unit walk-throughs to inspect for damages and recommend replacements; assess unit condition for painting, flooring, and cleaning; maintain data for damages for turnover billing.
Perform weekly building walk-throughs and coordinate with turnover project manager, custodial, maintenance, and administrative support staff to resolve maintenance issues.
There is an expectation of general availability during most business hours. Evening commitments assume attendance for staff meetings, hall council, and programs.
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Responsibilities
Provide orientation, training, supervision, and regular evaluation of approximately 10-12 Community Assistants. Indirect supervision of other student staff/mail/package delivery staff (e.g., College Work Study, Student Assistants) as applicable.
Participate in the recruitment and selection of Paraprofessional Staff and other student staff.
Conduct bi-weekly meetings with individual Paraprofessional Staff to develop and review goals/outcomes, discuss concerns, recognize contributions, and solicit feedback.
Assess skills and development of Paraprofessional Staff while providing experiences, opportunities, and training that challenge and support their development.
Attend all departmental and divisional training sessions and workshops, as required. May include planning and facilitating training sessions for the complex and departmental Paraprofessional Staff.
Serve as a facilitator/instructor for the Paraprofessional Staff Leadership Class (as needed).
Provide orientation, training, supervision, and regular evaluation of one Assistant Complex Director (ACD).
Participate in the ACD recruitment and selection process.
Conduct weekly meetings with the ACD to develop and review goals/outcomes, discuss in-hall programming, recognize contributions, provide feedback, and solicit input.
Assess skills and development of the ACD while providing experiences, opportunities, and training to challenge and support their development.
Supervise one to two Administrative Staff; provide orientation, supervision, and assist in training and evaluation of Administrative Staff members.
Participate in the Administrative Staff selection process.
Manage daily operation of apartment complex office point of service; attend departmental meetings (e.g., Residential Life, In-Hall Staff, Area Professional Staff, Assistant Director, Assistant Hall Director, committees).
Prepare end-of-semester and end-of-year reports (December and May).
Maintain general availability during business hours; evening commitments such as staff meetings, hall council, and program attendance are expected.
Use computer programs including StarRez, Microsoft Office Suite, eRezLife, Maxient, OnGuard, EMS, and UB Linked.
Programming and Residential Life
Coordinate staff programming efforts in conjunction with the residential curriculum and community development; encourage staff and students in planning and developing programs to meet diverse residential student needs.
Supervise the in-hall departmental programming model, including program approval, reviewing proposals, providing feedback, and tracking program requirements.
Educational Strategies and Outcomes
Participate in development, execution, and assessment of educational strategies as part of the residential curriculum.
Conduct outreach to designated students for academic interventions.
Manage Paraprofessional staff one-on-one meetings with residents 1-2 times per semester.
Work with faculty and/or staff to develop community-specific programs/initiatives in Living Learning Communities.
Maintain regular communication with learning community campus partners to ensure programmatic needs are met.
Complete area-wide learning outcome–driven programs and facilitate programs and training around social justice and inclusivity in the residential community.
On-Duty and Crisis Management
Carry a department-provided cell phone and participate in the rotating on-duty system for the residential area, responding to emergencies in evenings and weekends.
Maintain a 15-minute radius of the duty area while on duty and provide on-duty coverage during university closures/breaks.
Use departmental protocol to respond to crises or emergencies, provide post-crisis referrals, and diffuse roommate conflicts.
Conduct and Compliance
Serve as the hall’s primary community standards officer; meet with students in violation of Campus Living rules, adjudicate cases, and sanction students.
Maintain conduct records using appropriate software and ensure accurate student files; document incidents and communicate with students via conduct letters.
Collaborate with other halls and offices (e.g., University Police, Student Life Conduct Office) to investigate and resolve conduct issues.
Facilities and Office Management
Manage operations of the building including room changes using occupancy management software (StarRez).
Supervise check-in/check-out; investigate and respond to concerns and complaints to foster positive relations.
Prepare occupancy reports as needed.
Professional Development and Collaboration
Participate in at least one Residential Life committee; attend professional and paraprofessional staff trainings.
Fulfill responsibilities in the professional staff recruitment and selection process.
Collaborate with other university offices (University Police, Counseling, Student Life, Housing Operations, Student Wellness Services).
Represent the department at events (e.g., Nancy Welch Awards, Paraprofessional Extended Training, RHA Association Awards) as needed.
Facilities Turnover and Safety
Conduct unit walk-throughs to inspect for damages and recommend replacements; assess unit condition for painting, flooring, and cleaning; maintain data for damages for turnover billing.
Perform weekly building walk-throughs and coordinate with turnover project manager, custodial, maintenance, and administrative support staff to resolve maintenance issues.
There is an expectation of general availability during most business hours. Evening commitments assume attendance for staff meetings, hall council, and programs.
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