Job Title: Manager – Digital Product
Location:
Orange, CT or Boston, MA.
Work type:
Office (on-site)
Salary Range:
Orange, CT: $141,120 - $176,400; Boston, MA: $147,520 - $184,400
Job Summary The Manager – Digital Product role sits within Avangrid’s Customer Experience and Digital Transformation organization, leading a team of Digital Product Owners to deliver customer‑centric digital solutions across multiple states. This position shapes the digital product vision, drives cross‑functional alignment, and supports major transformation initiatives that enhance customer experience, increase digital adoption, and advance Avangrid’s sustainability and growth goals. It’s a strategic, high‑impact role within a global energy leader, operating in an evolving Agile environment and ensuring the digital product portfolio meets the needs of customers and regulators across all service territories.
Responsibilities
Define and Lead Digital Product Strategy – Develop and articulate a comprehensive digital product vision aligned with Avangrid’s strategic goals, customer needs, and sustainability objectives.
Manage and Mentor Product Teams – Lead a team of Digital Product Owners, providing coaching, performance feedback, and professional development opportunities.
Oversee Product Portfolio Execution – Ensure timely and high‑quality delivery of digital products across web, mobile, and emerging platforms.
Drive Agile Product Development – Champion Agile methodologies, ensuring consistent sprint planning, backlog grooming, and iterative delivery.
Align Product Roadmaps with Business Goals – Translate corporate objectives into actionable product roadmaps and ensure alignment across departments.
Foster Cross‑Functional Collaboration – Work closely with Marketing, IT, Customer Care, Legal, and Regulatory teams to ensure seamless product development and compliance.
Champion Customer‑Centric Design – Ensure all digital products are designed with the customer in mind, leveraging user research and feedback.
Monitor Product Performance – Use KPIs, analytics, and customer insights to evaluate product success and inform continuous improvement.
Manage Stakeholder Expectations – Serve as the primary liaison between executive leadership and product teams, providing regular updates and managing expectations.
Lead Innovation Initiatives – Identify and evaluate emerging technologies and trends to drive innovation and competitive advantage.
Ensure Regulatory Compliance – Oversee product compliance with all relevant regulatory and cybersecurity standards across jurisdictions.
Develop Vendor Partnerships – Manage relationships with third‑party vendors, ensuring quality delivery and alignment with product goals.
Lead RFP and Procurement Processes – Oversee the development of RFPs and selection of vendors for digital tools and services.
Promote a Culture of Continuous Improvement – Encourage experimentation, learning, and process optimization within the product team.
Establish Governance and Reporting Structures – Implement frameworks for tracking progress, managing risk, and ensuring accountability.
Support Change Management Efforts – Lead change initiatives to support digital transformation across the organization.
Drive Digital Adoption – Develop strategies to increase customer engagement and adoption of digital channels.
Represent Digital in Executive Forums – Present product strategies, progress, and outcomes to senior leadership and cross‑functional stakeholders.
Build External Industry Relationships – Establish partnerships and networks across industries to benchmark and inspire digital innovation.
Ensure Financial Stewardship – Manage budgets and resources effectively, ensuring digital investments deliver strong ROI.
Required Qualifications Education & Experience Required:
Bachelor’s degree in Technology, Digital, Business, or related field and 8+ years of experience in digital product management, with at least 3 years in a leadership or managerial role.
Strong understanding of Agile frameworks and digital transformation practices.
Skills and Abilities
Leadership & Strategic Thinking
Strategic planning and vision‑setting for digital product portfolios.
Team leadership and people development.
Change management and transformation leadership.
Executive communication and stakeholder alignment.
Decision‑making under uncertainty and pressure.
Digital Product Management
Deep understanding of digital product lifecycle and Agile methodologies.
Experience with backlog management, sprint planning, and product road‑mapping.
Ability to define and measure product KPIs and success metrics.
Expertise in customer journey mapping and digital UX principles.
Familiarity with digital platforms (web, mobile, smart home, EV, solar, etc.).
Customer‑Centric Innovation
Strong customer empathy and user research interpretation.
Ability to translate customer insights into product features.
Experience designing and launching customer‑centric digital propositions.
Knowledge of digital self‑service, personalization, and engagement strategies.
Analytical & Financial Acumen
Data‑driven decision‑making and performance analysis.
Strong numeracy and statistical interpretation skills.
ROI analysis and budget management.
Understanding of financial impacts of digital engagement.
Cross‑Functional Collaboration
Ability to work across business units and technical teams.
Experience aligning product goals with marketing, IT, legal, and regulatory functions.
Skilled in facilitating workshops and cross‑functional planning sessions.
Communication & Influence
Excellent written and verbal communication skills.
Strong negotiation and influencing capabilities.
Ability to present complex ideas to executive audiences.
Skilled in managing up, down, and across the organization.
Regulatory & Industry Awareness
Understanding of utility sector regulations and compliance requirements.
Awareness of trends in energy, renewables, and digital transformation.
Ability to adapt product strategies to evolving regulatory landscapes.
Vendor & Partner Management
Experience managing third‑party vendors and technology partners.
Skilled in RFP development, contract negotiation, and vendor performance oversight.
Innovation & Market Awareness
Knowledge of emerging technologies (IoT, AI, smart grid, etc.).
External awareness of global digital trends and competitive benchmarks.
Ability to identify and act on new market opportunities.
Minimum Criteria
Strategic Thinking
– Demonstrated ability to develop and execute strategic plans that align with business goals and deliver measurable outcomes.
ROI‑Focused Mindset
– Proven track record of delivering digital initiatives that drive return on investment and business value.
Prioritization & Initiative
– Strong ability to prioritize competing demands and take initiative at the appropriate level of responsibility.
Specialist Knowledge in Digital/Web
– Deep understanding of digital platforms, web technologies, and customer‑facing digital services.
Customer Service & Experience Expertise
– Experience in digital customer service, self‑service platforms, and customer engagement strategies.
Commercial Acumen
– Understanding of the commercial impact and opportunities of digital channels in marketing, sales, and service.
Communication & Stakeholder Management
– Excellent communication skills with the ability to influence and manage stakeholders at all levels.
Business Acumen & Analytical Skills
– Strong analytical mindset with the ability to interpret data and make informed business decisions.
Negotiation & Influencing Skills
– Well‑developed skills in negotiation and influencing across cross‑functional teams and external partners.
Regulatory Awareness
– Familiarity with regulatory environments, particularly in the utility or energy sector, and the ability to ensure compliance in digital initiatives.
Preferred Qualifications
MBA or related advanced degree.
Experience working in a global company or matrix reporting organization.
Behavioral Competencies
Develop self & others
Empower to grow
Collaborate and share
Be a role model
Focus to achieve results
Be agile
Company AVANGRID SERVICE COMPANY
Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
Equal Employment Opportunity Statement At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date February-27-2026
#J-18808-Ljbffr
Orange, CT or Boston, MA.
Work type:
Office (on-site)
Salary Range:
Orange, CT: $141,120 - $176,400; Boston, MA: $147,520 - $184,400
Job Summary The Manager – Digital Product role sits within Avangrid’s Customer Experience and Digital Transformation organization, leading a team of Digital Product Owners to deliver customer‑centric digital solutions across multiple states. This position shapes the digital product vision, drives cross‑functional alignment, and supports major transformation initiatives that enhance customer experience, increase digital adoption, and advance Avangrid’s sustainability and growth goals. It’s a strategic, high‑impact role within a global energy leader, operating in an evolving Agile environment and ensuring the digital product portfolio meets the needs of customers and regulators across all service territories.
Responsibilities
Define and Lead Digital Product Strategy – Develop and articulate a comprehensive digital product vision aligned with Avangrid’s strategic goals, customer needs, and sustainability objectives.
Manage and Mentor Product Teams – Lead a team of Digital Product Owners, providing coaching, performance feedback, and professional development opportunities.
Oversee Product Portfolio Execution – Ensure timely and high‑quality delivery of digital products across web, mobile, and emerging platforms.
Drive Agile Product Development – Champion Agile methodologies, ensuring consistent sprint planning, backlog grooming, and iterative delivery.
Align Product Roadmaps with Business Goals – Translate corporate objectives into actionable product roadmaps and ensure alignment across departments.
Foster Cross‑Functional Collaboration – Work closely with Marketing, IT, Customer Care, Legal, and Regulatory teams to ensure seamless product development and compliance.
Champion Customer‑Centric Design – Ensure all digital products are designed with the customer in mind, leveraging user research and feedback.
Monitor Product Performance – Use KPIs, analytics, and customer insights to evaluate product success and inform continuous improvement.
Manage Stakeholder Expectations – Serve as the primary liaison between executive leadership and product teams, providing regular updates and managing expectations.
Lead Innovation Initiatives – Identify and evaluate emerging technologies and trends to drive innovation and competitive advantage.
Ensure Regulatory Compliance – Oversee product compliance with all relevant regulatory and cybersecurity standards across jurisdictions.
Develop Vendor Partnerships – Manage relationships with third‑party vendors, ensuring quality delivery and alignment with product goals.
Lead RFP and Procurement Processes – Oversee the development of RFPs and selection of vendors for digital tools and services.
Promote a Culture of Continuous Improvement – Encourage experimentation, learning, and process optimization within the product team.
Establish Governance and Reporting Structures – Implement frameworks for tracking progress, managing risk, and ensuring accountability.
Support Change Management Efforts – Lead change initiatives to support digital transformation across the organization.
Drive Digital Adoption – Develop strategies to increase customer engagement and adoption of digital channels.
Represent Digital in Executive Forums – Present product strategies, progress, and outcomes to senior leadership and cross‑functional stakeholders.
Build External Industry Relationships – Establish partnerships and networks across industries to benchmark and inspire digital innovation.
Ensure Financial Stewardship – Manage budgets and resources effectively, ensuring digital investments deliver strong ROI.
Required Qualifications Education & Experience Required:
Bachelor’s degree in Technology, Digital, Business, or related field and 8+ years of experience in digital product management, with at least 3 years in a leadership or managerial role.
Strong understanding of Agile frameworks and digital transformation practices.
Skills and Abilities
Leadership & Strategic Thinking
Strategic planning and vision‑setting for digital product portfolios.
Team leadership and people development.
Change management and transformation leadership.
Executive communication and stakeholder alignment.
Decision‑making under uncertainty and pressure.
Digital Product Management
Deep understanding of digital product lifecycle and Agile methodologies.
Experience with backlog management, sprint planning, and product road‑mapping.
Ability to define and measure product KPIs and success metrics.
Expertise in customer journey mapping and digital UX principles.
Familiarity with digital platforms (web, mobile, smart home, EV, solar, etc.).
Customer‑Centric Innovation
Strong customer empathy and user research interpretation.
Ability to translate customer insights into product features.
Experience designing and launching customer‑centric digital propositions.
Knowledge of digital self‑service, personalization, and engagement strategies.
Analytical & Financial Acumen
Data‑driven decision‑making and performance analysis.
Strong numeracy and statistical interpretation skills.
ROI analysis and budget management.
Understanding of financial impacts of digital engagement.
Cross‑Functional Collaboration
Ability to work across business units and technical teams.
Experience aligning product goals with marketing, IT, legal, and regulatory functions.
Skilled in facilitating workshops and cross‑functional planning sessions.
Communication & Influence
Excellent written and verbal communication skills.
Strong negotiation and influencing capabilities.
Ability to present complex ideas to executive audiences.
Skilled in managing up, down, and across the organization.
Regulatory & Industry Awareness
Understanding of utility sector regulations and compliance requirements.
Awareness of trends in energy, renewables, and digital transformation.
Ability to adapt product strategies to evolving regulatory landscapes.
Vendor & Partner Management
Experience managing third‑party vendors and technology partners.
Skilled in RFP development, contract negotiation, and vendor performance oversight.
Innovation & Market Awareness
Knowledge of emerging technologies (IoT, AI, smart grid, etc.).
External awareness of global digital trends and competitive benchmarks.
Ability to identify and act on new market opportunities.
Minimum Criteria
Strategic Thinking
– Demonstrated ability to develop and execute strategic plans that align with business goals and deliver measurable outcomes.
ROI‑Focused Mindset
– Proven track record of delivering digital initiatives that drive return on investment and business value.
Prioritization & Initiative
– Strong ability to prioritize competing demands and take initiative at the appropriate level of responsibility.
Specialist Knowledge in Digital/Web
– Deep understanding of digital platforms, web technologies, and customer‑facing digital services.
Customer Service & Experience Expertise
– Experience in digital customer service, self‑service platforms, and customer engagement strategies.
Commercial Acumen
– Understanding of the commercial impact and opportunities of digital channels in marketing, sales, and service.
Communication & Stakeholder Management
– Excellent communication skills with the ability to influence and manage stakeholders at all levels.
Business Acumen & Analytical Skills
– Strong analytical mindset with the ability to interpret data and make informed business decisions.
Negotiation & Influencing Skills
– Well‑developed skills in negotiation and influencing across cross‑functional teams and external partners.
Regulatory Awareness
– Familiarity with regulatory environments, particularly in the utility or energy sector, and the ability to ensure compliance in digital initiatives.
Preferred Qualifications
MBA or related advanced degree.
Experience working in a global company or matrix reporting organization.
Behavioral Competencies
Develop self & others
Empower to grow
Collaborate and share
Be a role model
Focus to achieve results
Be agile
Company AVANGRID SERVICE COMPANY
Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
Equal Employment Opportunity Statement At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date February-27-2026
#J-18808-Ljbffr