Marketing Services Representative
Publicis Digital Experience, West Chicago, Illinois, United States, 60185
Company Description
A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people. Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future‑proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever‑changing landscape and the need for fluid thinking is just part of our problem‑solving nature. Which means we’re untethered from any specific medium or method—we go where ideas will work best.
We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.
Overview This is a hybrid position – 3 days per week in office in West Chicago, IL required. Represents Epsilon Auto in assigned territory by providing excellent customer service by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, satisfaction and loyalty.
Responsibilities
Consistently meet or exceed sales goals by selling Epsilon products to clients in assigned market area.
Provide proactive consultative services to assigned customer base to ensure loyalty and retention.
Review product results and recommend needed enhancements to maximize programs.
Identify need for additional products and services and communicate as appropriate.
Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
Manage territory activity to optimize support of assigned key customers.
Work with dealer marketing consultant in the territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
Maintain and grow relationships with local OEM field representatives within the given territory.
Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.
Resolve existing issues and determine solutions to prevent further concerns.
Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and other pertinent client interactions. Report as required by assigned Executive Director.
Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
Respond to regional and corporate requests for information and follow up to support communication.
Qualifications
1–2 years of customer service experience.
Knowledge and Skills
Able to multi‑task.
Understanding of the marketing landscape.
Partners with all departments across the organization.
Able to work mostly independently.
Good knowledge of marketing technologies.
Begins to solve problems.
Able to adapt to rapidly changing expectations.
Good organizational skills and time management.
Strong communication skills.
Able to productively and effectively manage larger numbers of dealers – ranging from small to medium/larger dealers.
Must know how to use Microsoft products (Outlook, Word, Excel).
Experience with SalesForce is a plus but not necessary.
Additional Information The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more.
Monetary assistance and support for adoption, surrogacy and fertility.
Monetary assistance and support for pet adoption.
Employee Assistance Programs and health/wellness/comfort reimbursements to help you invest in your future and work/life balance.
Tuition assistance.
Paid time off that includes flexible time off, vacation, annual sick days, volunteer days, holiday and identity days, and more.
Matching gifts programs.
Flexible working arrangements.
'Work Your World' program encouraging employees to work from anywhere. Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility).
Business resource groups that support multiple affinities and alliances.
The benefits offerings listed are available to eligible U.S. based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. We also offer medical and voluntary benefits to freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) plan after completing 1,000 work hours in a consecutive 12‑month period.
Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity or expression, pregnancy, childbirth, related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition, genetic information, marital status, military service and veteran status or any other characteristic protected by applicable laws.
If you require accommodation or assistance with the application or onboarding process, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $19.37 – $25.70 hourly. This is the pay range the company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on skills, qualifications, and experience of the applicant and the requirements of the position, and the company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the company will offer medical coverage, dental, vision, disability, 401(k), and paid time off. The application deadline for this job posting is 03/29/2026.
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We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.
Overview This is a hybrid position – 3 days per week in office in West Chicago, IL required. Represents Epsilon Auto in assigned territory by providing excellent customer service by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, satisfaction and loyalty.
Responsibilities
Consistently meet or exceed sales goals by selling Epsilon products to clients in assigned market area.
Provide proactive consultative services to assigned customer base to ensure loyalty and retention.
Review product results and recommend needed enhancements to maximize programs.
Identify need for additional products and services and communicate as appropriate.
Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
Manage territory activity to optimize support of assigned key customers.
Work with dealer marketing consultant in the territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
Maintain and grow relationships with local OEM field representatives within the given territory.
Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.
Resolve existing issues and determine solutions to prevent further concerns.
Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and other pertinent client interactions. Report as required by assigned Executive Director.
Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
Respond to regional and corporate requests for information and follow up to support communication.
Qualifications
1–2 years of customer service experience.
Knowledge and Skills
Able to multi‑task.
Understanding of the marketing landscape.
Partners with all departments across the organization.
Able to work mostly independently.
Good knowledge of marketing technologies.
Begins to solve problems.
Able to adapt to rapidly changing expectations.
Good organizational skills and time management.
Strong communication skills.
Able to productively and effectively manage larger numbers of dealers – ranging from small to medium/larger dealers.
Must know how to use Microsoft products (Outlook, Word, Excel).
Experience with SalesForce is a plus but not necessary.
Additional Information The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more.
Monetary assistance and support for adoption, surrogacy and fertility.
Monetary assistance and support for pet adoption.
Employee Assistance Programs and health/wellness/comfort reimbursements to help you invest in your future and work/life balance.
Tuition assistance.
Paid time off that includes flexible time off, vacation, annual sick days, volunteer days, holiday and identity days, and more.
Matching gifts programs.
Flexible working arrangements.
'Work Your World' program encouraging employees to work from anywhere. Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility).
Business resource groups that support multiple affinities and alliances.
The benefits offerings listed are available to eligible U.S. based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. We also offer medical and voluntary benefits to freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) plan after completing 1,000 work hours in a consecutive 12‑month period.
Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity or expression, pregnancy, childbirth, related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition, genetic information, marital status, military service and veteran status or any other characteristic protected by applicable laws.
If you require accommodation or assistance with the application or onboarding process, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $19.37 – $25.70 hourly. This is the pay range the company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on skills, qualifications, and experience of the applicant and the requirements of the position, and the company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the company will offer medical coverage, dental, vision, disability, 401(k), and paid time off. The application deadline for this job posting is 03/29/2026.
#J-18808-Ljbffr