Patient Relations Leader
Job Description
Lead the Patient Relations department by setting clear expectations and supporting day-to-day operations. Collaborate with leaders and physicians to uphold patient complaint and grievance protocols. Develop and performance-manage team members to build a motivated, high-performing team.
Responsibilities
Drive customer satisfaction by monitoring patient feedback, reviewing satisfaction surveys, and engaging staff in service initiatives.
Educate and collaborate with leaders and frontline teams to implement patient experience process improvements.
Essential Skills
Customer service
Patient registration
Data entry
Administrative support
RN license
Additional Skills & Qualifications
Leadership skills
Master's degree preferred
Work Environment The position is set in a hospital environment, providing an opportunity to work within one of the fastest-growing health systems.
Job Type & Location This is a Permanent position based out of Raleigh, NC.
Pay and Benefits The pay range for this position is $94,000.00 - $156,000.00/yr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Raleigh, NC.
Application Deadline This position is anticipated to close on Mar 9, 2026.
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
#J-18808-Ljbffr
Lead the Patient Relations department by setting clear expectations and supporting day-to-day operations. Collaborate with leaders and physicians to uphold patient complaint and grievance protocols. Develop and performance-manage team members to build a motivated, high-performing team.
Responsibilities
Drive customer satisfaction by monitoring patient feedback, reviewing satisfaction surveys, and engaging staff in service initiatives.
Educate and collaborate with leaders and frontline teams to implement patient experience process improvements.
Essential Skills
Customer service
Patient registration
Data entry
Administrative support
RN license
Additional Skills & Qualifications
Leadership skills
Master's degree preferred
Work Environment The position is set in a hospital environment, providing an opportunity to work within one of the fastest-growing health systems.
Job Type & Location This is a Permanent position based out of Raleigh, NC.
Pay and Benefits The pay range for this position is $94,000.00 - $156,000.00/yr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Raleigh, NC.
Application Deadline This position is anticipated to close on Mar 9, 2026.
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
#J-18808-Ljbffr