***This is an internal promotional recruitment, only open to City of Napa full-time classified employees.***
Do you excel at managing the day-to‑day operations of a 24/7 Communications Dispatch Center? Are you someone who thrives in a fast‑paced public safety communications environment? Are you passionate about leading a hardworking team of dedicated Public Safety Dispatch Supervisors, Dispatchers, and Call Takers?
The City of Napa is accepting applications for one (1) Communications Manager opening in the Communications Dispatch Center within the Napa Police Department. Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. Our Dispatchers are also responsible for transferring calls to CalFire, St. Helena Police Department and Calistoga Police Department.
As the Communications Manager, you will manage the daily operations of the Dispatch Center and ensure your team continues to provide prompt, professional service to our community. We are looking for a leader who can remain calm under pressure and has a deep understanding of dispatching and emergency communications. It will be essential that the candidate selected will have strong interpersonal skills and excel at mentoring, developing, and motivating their staff. The Communications Manager serves as the primary liaison between the City and our partner agencies, including overseeing the renewal of the contracts for dispatch services. This person will have the project management experience and technical background to champion upcoming enhancements to the technology which will allow the center to stay current with contemporary public safety tools and programs. Applicants with increasingly responsible experience working in a public safety communications environment with supervisory responsibility are encouraged to apply.
Driving Principles:
Safety of the Community Support the Future Service Over Self Ideal candidates for the position of
Communications Manager
will have shown success in demonstrating the following competencies: Technical Knowledge and Skills
– Knowledge of principles and practices of planning; keeping up with current developments and trends in dispatching. Adaptability
– Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches. Stress Tolerance
– Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization. Aligning Performance for Success
– Focusing and guiding others in accomplishing work objectives. Mentoring –
Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Decision Making
– Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Planning & Organizing
– Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources. Engagement Readiness
– Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals. Interpersonal Communications
– Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness. Contributing to Team Success
– Actively participates as a member of a team to ensure success by involving others, keeping others informed, and modeling commitment. Applied Learning
– Applies new job‑related information in a timely manner. Attention to Detail
– Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks. Please click here for a full, detailed job description for the classification specification of Communications Manager. Promotional Selection Process Eligibility
Have permanent status in the classified service at the City of Napa. Have received an overall satisfactory rating on most recent evaluation report. Be receiving a salary less than the salary of the position for which the exam is given. Possess the minimum qualifications of the class. This recruitment and examination is being conducted to fill one (1) vacancy and may be used to fill future similar vacancies as they occur during the active status of the employment list. The active status of this employment list will be for six (6) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules. Mission Statement for the City of Napa
Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence. Core Values for the City of Napa
Integrity – Consistently demonstrating the highest level of ethical conduct with accountability and pride. Service – Engaging in meaningful work to care for our community through resourceful dedication and humble actions. Inclusion – Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity. Collaboration – Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes. NOTE: CITY OF NAPA EMPLOYEES SHOULD USE A PERSONAL EMAIL ADDRESS DURING THE APPLICATION PROCESS. Selection Process
The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. Candidates who have participated in a testing process for a recruitment are not eligible to re‑take the same test within six (6) months. What happens next?
We will review your application and all supplemental materials to select the best qualified applicants to continue in the selection process. Application appraisal includes a review of qualifications, education, training, and experience related to the job, as well as supplemental questions if applicable. Applicants moving forward in the selection process may be asked to participate in any combination of the following (at any phase of the selection process): online assessment, written examination, job‑related exercise, phone interview, and panel interview. These testing steps may be conducted on a pass/fail basis, and/or percentage‑based scoring methodology. Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on the classification. When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department. Language Equity
If you need assistance with the recruitment and selection process in Spanish, contact us at 707-257-9505. These requests will be assessed on a case‑by‑case basis. Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al 707-257-9505. Estas solicitudes se evaluarán caso por caso. Reasonable Accommodations
The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling 707-257-9505, or dial 7-1-1 for the California Relay Service, offering free text‑to‑speech, speech‑to‑speech, and Spanish‑language services 24 hours a day, 7 days a week. Equal Opportunity
The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.
#J-18808-Ljbffr
Safety of the Community Support the Future Service Over Self Ideal candidates for the position of
Communications Manager
will have shown success in demonstrating the following competencies: Technical Knowledge and Skills
– Knowledge of principles and practices of planning; keeping up with current developments and trends in dispatching. Adaptability
– Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches. Stress Tolerance
– Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization. Aligning Performance for Success
– Focusing and guiding others in accomplishing work objectives. Mentoring –
Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Decision Making
– Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Planning & Organizing
– Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources. Engagement Readiness
– Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals. Interpersonal Communications
– Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness. Contributing to Team Success
– Actively participates as a member of a team to ensure success by involving others, keeping others informed, and modeling commitment. Applied Learning
– Applies new job‑related information in a timely manner. Attention to Detail
– Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks. Please click here for a full, detailed job description for the classification specification of Communications Manager. Promotional Selection Process Eligibility
Have permanent status in the classified service at the City of Napa. Have received an overall satisfactory rating on most recent evaluation report. Be receiving a salary less than the salary of the position for which the exam is given. Possess the minimum qualifications of the class. This recruitment and examination is being conducted to fill one (1) vacancy and may be used to fill future similar vacancies as they occur during the active status of the employment list. The active status of this employment list will be for six (6) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules. Mission Statement for the City of Napa
Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence. Core Values for the City of Napa
Integrity – Consistently demonstrating the highest level of ethical conduct with accountability and pride. Service – Engaging in meaningful work to care for our community through resourceful dedication and humble actions. Inclusion – Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity. Collaboration – Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes. NOTE: CITY OF NAPA EMPLOYEES SHOULD USE A PERSONAL EMAIL ADDRESS DURING THE APPLICATION PROCESS. Selection Process
The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. Candidates who have participated in a testing process for a recruitment are not eligible to re‑take the same test within six (6) months. What happens next?
We will review your application and all supplemental materials to select the best qualified applicants to continue in the selection process. Application appraisal includes a review of qualifications, education, training, and experience related to the job, as well as supplemental questions if applicable. Applicants moving forward in the selection process may be asked to participate in any combination of the following (at any phase of the selection process): online assessment, written examination, job‑related exercise, phone interview, and panel interview. These testing steps may be conducted on a pass/fail basis, and/or percentage‑based scoring methodology. Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on the classification. When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department. Language Equity
If you need assistance with the recruitment and selection process in Spanish, contact us at 707-257-9505. These requests will be assessed on a case‑by‑case basis. Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al 707-257-9505. Estas solicitudes se evaluarán caso por caso. Reasonable Accommodations
The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling 707-257-9505, or dial 7-1-1 for the California Relay Service, offering free text‑to‑speech, speech‑to‑speech, and Spanish‑language services 24 hours a day, 7 days a week. Equal Opportunity
The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.
#J-18808-Ljbffr