Job Type
Full-time
Description Position:
Inside Sales –Parts
Classification:
NON-EXEMPT
Location:
Santa Fe Springs
Reports To:
Director of Parts
Summary / Objective The Inside Parts Salesperson provides parts lookup and ordering for end‑user customers in the area. A curious, customer‑focused personality is ideal for understanding customer needs. MacDonald Co. supplies parts for the product lines represented, and additional lines outside the firm’s current portfolio. A portion of the role includes internal parts ordering support for the Santa Fe Springs service organization (24/7/365), factory interaction, order tracking, and follow‑up with the service department for certain locations. The candidate should have knowledge of all types of industrial and commercial boilers, systems, and ancillary equipment.
Essential Functions Performs other related duties as required and assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Inside Sales Activities
Take incoming inquiries for parts by phone or email
Research each part request thoroughly to ensure accurate quoting and identify upsell opportunities to support sales goals
Communicate and provide customer quotes with relevant data sheets
Follow up on unprocessed quotes with customers to maintain excellent service communication
Receive purchase orders and forward to Parts Purchasing Administrator for processing through the Dynamics database
Review weekly and monthly billing reports with the Parts Purchasing Administrator as needed
Assist the administrator with communications regarding ETAs, purchase order discrepancies, and vendor quotes
Assist accounting and the administrator with collections for items over 90 days non‑paid
Requirements
Willingness to perform additional functions to maximize sales and customer service efforts
Excellent verbal and written communication skills
Strong people and customer service skills in a professional setting
Proficient in Microsoft Office and ability to learn new software programs
Ability to work independently and efficiently with minimal supervision
Team player who builds a supportive work environment
Ability to apply knowledge to customers’ current and future needs
Multi‑tasking ability
Ability to produce detailed yet concise quotations for customer requirements
A valid driver’s license is required; must be insurable with no major infractions. The role requires occasional travel.
Competencies
Excellent customer service skills and knowledge
Proficient verbal and written communication
Interpersonal skills
Safety focus
Critical thinking and evaluation
Reasoning skills
Ethical conduct and practices
Time management
Personal effectiveness/credibility
Flexibility and timeliness
Initiative
Work Environment This position operates in a professional office environment. Standard office equipment includes computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands The role is largely desk‑bound but requires occasional lifting of files, opening filing cabinets, bending or standing on a stool, climbing stairs, and preparing training/meeting spaces as necessary.
Position Type / Expected Hours of Work Full‑time. Monday through Friday with flexible hours. The role may involve long hours and occasional travel as job duties demand.
Travel Occasional travel to RFMCo office locations and vendor sites within operating cities, including out‑of‑area and overnight travel.
Required Education And Experience
Bachelor’s Degree in a technical discipline or equivalent experience
Order desk experience, including phone orders
Familiarity with industrial controls and products
Experience with pipe fittings and electrical fittings is a plus
Professional technical aptitude and strong time management, telephone, and communication skills
Ability to manage schedules, job scope budgeting, and progress reporting for quoted service work
Strong customer service orientation, promptly solving internal and external customer problems
Willingness to learn, adapt, and grow within the position
Understanding of technical and sales language to serve customers effectively
Willingness to work required hours to meet position expectations
Active team player
Computer proficiency – use of Field Centrix, MS Dynamics, MS Word, MS Excel, MS Outlook/email; aptitude to learn Factory Equipment Selection and Pricing Programs. Visio or AutoCAD experience is a plus.
Other Duties The job description is not a comprehensive listing of all activities, duties, or responsibilities. These may change at any time with or without notice.
Salary Description $35.00
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Description Position:
Inside Sales –Parts
Classification:
NON-EXEMPT
Location:
Santa Fe Springs
Reports To:
Director of Parts
Summary / Objective The Inside Parts Salesperson provides parts lookup and ordering for end‑user customers in the area. A curious, customer‑focused personality is ideal for understanding customer needs. MacDonald Co. supplies parts for the product lines represented, and additional lines outside the firm’s current portfolio. A portion of the role includes internal parts ordering support for the Santa Fe Springs service organization (24/7/365), factory interaction, order tracking, and follow‑up with the service department for certain locations. The candidate should have knowledge of all types of industrial and commercial boilers, systems, and ancillary equipment.
Essential Functions Performs other related duties as required and assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Inside Sales Activities
Take incoming inquiries for parts by phone or email
Research each part request thoroughly to ensure accurate quoting and identify upsell opportunities to support sales goals
Communicate and provide customer quotes with relevant data sheets
Follow up on unprocessed quotes with customers to maintain excellent service communication
Receive purchase orders and forward to Parts Purchasing Administrator for processing through the Dynamics database
Review weekly and monthly billing reports with the Parts Purchasing Administrator as needed
Assist the administrator with communications regarding ETAs, purchase order discrepancies, and vendor quotes
Assist accounting and the administrator with collections for items over 90 days non‑paid
Requirements
Willingness to perform additional functions to maximize sales and customer service efforts
Excellent verbal and written communication skills
Strong people and customer service skills in a professional setting
Proficient in Microsoft Office and ability to learn new software programs
Ability to work independently and efficiently with minimal supervision
Team player who builds a supportive work environment
Ability to apply knowledge to customers’ current and future needs
Multi‑tasking ability
Ability to produce detailed yet concise quotations for customer requirements
A valid driver’s license is required; must be insurable with no major infractions. The role requires occasional travel.
Competencies
Excellent customer service skills and knowledge
Proficient verbal and written communication
Interpersonal skills
Safety focus
Critical thinking and evaluation
Reasoning skills
Ethical conduct and practices
Time management
Personal effectiveness/credibility
Flexibility and timeliness
Initiative
Work Environment This position operates in a professional office environment. Standard office equipment includes computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands The role is largely desk‑bound but requires occasional lifting of files, opening filing cabinets, bending or standing on a stool, climbing stairs, and preparing training/meeting spaces as necessary.
Position Type / Expected Hours of Work Full‑time. Monday through Friday with flexible hours. The role may involve long hours and occasional travel as job duties demand.
Travel Occasional travel to RFMCo office locations and vendor sites within operating cities, including out‑of‑area and overnight travel.
Required Education And Experience
Bachelor’s Degree in a technical discipline or equivalent experience
Order desk experience, including phone orders
Familiarity with industrial controls and products
Experience with pipe fittings and electrical fittings is a plus
Professional technical aptitude and strong time management, telephone, and communication skills
Ability to manage schedules, job scope budgeting, and progress reporting for quoted service work
Strong customer service orientation, promptly solving internal and external customer problems
Willingness to learn, adapt, and grow within the position
Understanding of technical and sales language to serve customers effectively
Willingness to work required hours to meet position expectations
Active team player
Computer proficiency – use of Field Centrix, MS Dynamics, MS Word, MS Excel, MS Outlook/email; aptitude to learn Factory Equipment Selection and Pricing Programs. Visio or AutoCAD experience is a plus.
Other Duties The job description is not a comprehensive listing of all activities, duties, or responsibilities. These may change at any time with or without notice.
Salary Description $35.00
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