Reservations Sales Specialist
Location
US-NE-Omaha
Company Overview Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job Description Omni Hotels & Resorts is looking for a Full Time Customer Care Center Sales Specialist. The position is responsible for providing support for both sales associates and customers with inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.
Full‑time Schedule:
Sat, Sun, Wed, Thu, Fri 14:30‑23:00, Mon‑Tues off
Benefits include:
$17.00 hourly wage
Medical, Dental and Vision Insurance
Fully vested 401(k) retirement plan
Full‑time
Paid Training
Employee Discounts at Omni properties and much more!
Responsibilities
Assist and support reservation sales associates with inquiries and problem solving techniques in a professional and personable manner, addressing policies and procedures
Assist Hotels by answering questions and problem solving
Assist and track work at home associates technical issues and problem solving techniques
Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations
Respond effectively to all inquiries
Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management
Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice
Qualifications
Excellent analytical skills, including ability to adapt to highly complex changing work environment
Computer proficiency to include Excel, Word, Teams, and other Microsoft products
Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others
Ability to effectively communicate in English (both oral and written)
Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to handle multiple projects and priorities while working under pressure, still maintaining high attention to detail, "can‑do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines
Ability to perform basic math (add, subtract, divide, and calculate percentages)
Sound judgement and the ability to access issues quickly and accurately to provide resolution or next steps, make reasonable decisions in the absence of direction
Receptive to coaching from management, responds positively with willingness to make changes when desired
Ability to multi‑task between systems and tasks while providing accurate and complete details
Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility, and ability to maintain a high level of confidentiality
High School diploma required
PLEASE REVIEW REQUIREMENTS BEFORE APPLYING
Work at Home Program Requirements Associates participating in the Work At Home program will be responsible for providing the following equipment:
Required PC/Laptop Hardware and OS (Apple not supported) May be subject to change at a later date
64‑bit Windows 11 or newer version
Processor – I5 or AMD Ryzen 5 or better
8 GB RAM
100 GB hard‑drive free disk
Windows Updates are up to date
1 NIC (Ethernet port)
USB Connection (at least 3 ports)
Licensed and up to date anti‑virus full scan completed (including date, time, files scanned, and no threats)
Suggested System – Windows Defender
McAfee and AVG anti‑virus systems are not supported
Power Surge Protector
Logitech USB Headset Mono/Stereo H650e or H570e ($45‑$75 on Amazon)
Other Items Required
Full screenshot of www.speedtest.net of completed speed test
Copy of Internet Service Provider bill documenting internet speed with 25 mb download and 10 mb upload
Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse
Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)
Other Items Suggested
Additional monitors Highly Suggested for ease of process
Ergonomically approved desk chair and desk work surface
Smoke Detector
Fire extinguisher 2.5 lb or more
First Aid Kit
Copy of Declarations page of Homeowner's/Renter's Insurance
Important Notes
Please provide pictures of the above requirements
A Wireless Connection is NOT allowed for our Work at Home Associates
A Wireless mouse or keyboard is NOT allowed
No one else can be on or use your internet during your scheduled shift
No devices can be connected to your internet during your scheduled shift
Satellite internet is not permitted
Microsoft Teams must be downloaded on personal desktop for technical assistance
Omni may modify its provision of equipment resources upon notice to the Associate
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr
Company Overview Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job Description Omni Hotels & Resorts is looking for a Full Time Customer Care Center Sales Specialist. The position is responsible for providing support for both sales associates and customers with inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.
Full‑time Schedule:
Sat, Sun, Wed, Thu, Fri 14:30‑23:00, Mon‑Tues off
Benefits include:
$17.00 hourly wage
Medical, Dental and Vision Insurance
Fully vested 401(k) retirement plan
Full‑time
Paid Training
Employee Discounts at Omni properties and much more!
Responsibilities
Assist and support reservation sales associates with inquiries and problem solving techniques in a professional and personable manner, addressing policies and procedures
Assist Hotels by answering questions and problem solving
Assist and track work at home associates technical issues and problem solving techniques
Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations
Respond effectively to all inquiries
Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management
Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice
Qualifications
Excellent analytical skills, including ability to adapt to highly complex changing work environment
Computer proficiency to include Excel, Word, Teams, and other Microsoft products
Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others
Ability to effectively communicate in English (both oral and written)
Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to handle multiple projects and priorities while working under pressure, still maintaining high attention to detail, "can‑do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines
Ability to perform basic math (add, subtract, divide, and calculate percentages)
Sound judgement and the ability to access issues quickly and accurately to provide resolution or next steps, make reasonable decisions in the absence of direction
Receptive to coaching from management, responds positively with willingness to make changes when desired
Ability to multi‑task between systems and tasks while providing accurate and complete details
Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility, and ability to maintain a high level of confidentiality
High School diploma required
PLEASE REVIEW REQUIREMENTS BEFORE APPLYING
Work at Home Program Requirements Associates participating in the Work At Home program will be responsible for providing the following equipment:
Required PC/Laptop Hardware and OS (Apple not supported) May be subject to change at a later date
64‑bit Windows 11 or newer version
Processor – I5 or AMD Ryzen 5 or better
8 GB RAM
100 GB hard‑drive free disk
Windows Updates are up to date
1 NIC (Ethernet port)
USB Connection (at least 3 ports)
Licensed and up to date anti‑virus full scan completed (including date, time, files scanned, and no threats)
Suggested System – Windows Defender
McAfee and AVG anti‑virus systems are not supported
Power Surge Protector
Logitech USB Headset Mono/Stereo H650e or H570e ($45‑$75 on Amazon)
Other Items Required
Full screenshot of www.speedtest.net of completed speed test
Copy of Internet Service Provider bill documenting internet speed with 25 mb download and 10 mb upload
Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse
Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)
Other Items Suggested
Additional monitors Highly Suggested for ease of process
Ergonomically approved desk chair and desk work surface
Smoke Detector
Fire extinguisher 2.5 lb or more
First Aid Kit
Copy of Declarations page of Homeowner's/Renter's Insurance
Important Notes
Please provide pictures of the above requirements
A Wireless Connection is NOT allowed for our Work at Home Associates
A Wireless mouse or keyboard is NOT allowed
No one else can be on or use your internet during your scheduled shift
No devices can be connected to your internet during your scheduled shift
Satellite internet is not permitted
Microsoft Teams must be downloaded on personal desktop for technical assistance
Omni may modify its provision of equipment resources upon notice to the Associate
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr