Cell Therapy Patient Operations - Associate Director, Territory Operations Manag
Astrazeneca, Chicago, Illinois, United States, 60290
Role based in Barcelona 3 days at office/ 2 days at home.
The Associate Director – Territory Operations Management (AD‑TOM) is accountable for expanding AstraZeneca’s cell therapy territory and developing new therapeutic areas in cell‑therapy oncology. The role demands in‑depth knowledge of cell‑therapy treatment center operations and a strong focus on delivering patient‑centered solutions. The AD‑TOM will provide operational and clinical information on operationalizing AZ trials and commercial products to physicians and other healthcare providers, lead cell‑therapy activation activities for AZ’s trials and commercial sites, and monitor post‑activation activities focused on operational, quality, and clinical oversight.
Typical Accountabilities
Develop and maintain relationships with key stakeholders from the sites assigned to their territory.
Establish the service line to support AZ’s clinical and commercial ambitions (MD, PA, RN, MLT, CQA, etc.).
Lead and serve as the site’s primary cell‑therapy operations readiness point of contact for AZ multidisciplinary teams; collaborate with Supply Chain to align AZ logistics, processes, and operations with site needs.
Provide knowledge and expertise around AZ’s products and processes to all customer stakeholders.
Operational and quality oversight, patient/cell product modeling, and field quality support of sites in the assigned regions.
Provide exemplary customer service while building business relations with clinical and operational leaders at the sites.
Lead operational meetings with physician leadership from multiple disciplines to establish patient models supporting AZ’s trials and commercial products.
Lead cross‑functional meetings with nursing, laboratory, pharmacists, quality, and operational champions to develop product and patient workflows for AZ’s trials and future commercial products.
Maintain high-level collaboration and communication with AZ’s cross‑functional partners (Cell Therapy AZ Hub, Clin Ops, SMM, Supply Chain, Manufacturing, Quality, Medical, Commercial, etc.) to ensure appropriate management of customer healthcare centers and clinical care related to AZ’s cell‑therapy portfolio.
Operational and clinical oversight of raw material collection, final product receipt, storage and distribution, infusion, and the chain of identity (COI) and chain of custody (COC).
Lead the site activation process using risk‑based tools for certification, training, and monitoring.
Develop and execute training of site HCPs related to product needs; ensure access to COI/COC is provided to trained individuals in collaboration with the AZ Cell Therapy Hub.
Oversee the chain of identity and chain of custody at the site; lead training distribution to the assigned region; oversee site logistics and manage changes for the regional accounts in collaboration with the AZ Cell Therapy Hub.
Respond to every detour from established SOPs and commit to responding with the utmost experience and collegiality.
Support and/or own quality records (Deviations, CAPA, Change control, etc.) in collaboration with the AZ Cell Therapy Hub and QA.
Adhere to AstraZeneca’s core values, policies, procedures, and business ethics.
Perform miscellaneous duties as assigned.
Education, Qualifications, Skills, and Experience Essential
BA or BS degree or equivalent experience.
At least 8 years or equivalent experience in cell therapy with progressive levels of responsibility.
Candidate based in Spain with strong local contacts and site insights.
Proven ability to understand cell‑therapy service lines: infrastructure/resourcing/costs and quality metrics.
Extensive and proven experience in driving operational delivery to timelines, cost, and quality.
Proven experience of leading delivery through collaboration with internal and external providers.
Excellent knowledge of cell‑therapy standards and regulations.
Experience in selection and oversight of external providers and development/review of contracts.
Spanish language proficiency.
Desirable
Bachelor’s degree in nursing, Life Sciences, or Business.
Program management / Quality qualification (e.g., PMP, CPHQ).
Experience working in a cell‑therapy program.
Experience in variety of academic/sponsor organizations and countries.
Experience across the product life cycle and multiple therapeutic areas.
Experience in early phase clinical delivery.
Salesforce or other customer management software systems.
Date Posted: 26‑ene‑2026
Closing Date: 22‑feb‑2026
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‑leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non‑discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
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The Associate Director – Territory Operations Management (AD‑TOM) is accountable for expanding AstraZeneca’s cell therapy territory and developing new therapeutic areas in cell‑therapy oncology. The role demands in‑depth knowledge of cell‑therapy treatment center operations and a strong focus on delivering patient‑centered solutions. The AD‑TOM will provide operational and clinical information on operationalizing AZ trials and commercial products to physicians and other healthcare providers, lead cell‑therapy activation activities for AZ’s trials and commercial sites, and monitor post‑activation activities focused on operational, quality, and clinical oversight.
Typical Accountabilities
Develop and maintain relationships with key stakeholders from the sites assigned to their territory.
Establish the service line to support AZ’s clinical and commercial ambitions (MD, PA, RN, MLT, CQA, etc.).
Lead and serve as the site’s primary cell‑therapy operations readiness point of contact for AZ multidisciplinary teams; collaborate with Supply Chain to align AZ logistics, processes, and operations with site needs.
Provide knowledge and expertise around AZ’s products and processes to all customer stakeholders.
Operational and quality oversight, patient/cell product modeling, and field quality support of sites in the assigned regions.
Provide exemplary customer service while building business relations with clinical and operational leaders at the sites.
Lead operational meetings with physician leadership from multiple disciplines to establish patient models supporting AZ’s trials and commercial products.
Lead cross‑functional meetings with nursing, laboratory, pharmacists, quality, and operational champions to develop product and patient workflows for AZ’s trials and future commercial products.
Maintain high-level collaboration and communication with AZ’s cross‑functional partners (Cell Therapy AZ Hub, Clin Ops, SMM, Supply Chain, Manufacturing, Quality, Medical, Commercial, etc.) to ensure appropriate management of customer healthcare centers and clinical care related to AZ’s cell‑therapy portfolio.
Operational and clinical oversight of raw material collection, final product receipt, storage and distribution, infusion, and the chain of identity (COI) and chain of custody (COC).
Lead the site activation process using risk‑based tools for certification, training, and monitoring.
Develop and execute training of site HCPs related to product needs; ensure access to COI/COC is provided to trained individuals in collaboration with the AZ Cell Therapy Hub.
Oversee the chain of identity and chain of custody at the site; lead training distribution to the assigned region; oversee site logistics and manage changes for the regional accounts in collaboration with the AZ Cell Therapy Hub.
Respond to every detour from established SOPs and commit to responding with the utmost experience and collegiality.
Support and/or own quality records (Deviations, CAPA, Change control, etc.) in collaboration with the AZ Cell Therapy Hub and QA.
Adhere to AstraZeneca’s core values, policies, procedures, and business ethics.
Perform miscellaneous duties as assigned.
Education, Qualifications, Skills, and Experience Essential
BA or BS degree or equivalent experience.
At least 8 years or equivalent experience in cell therapy with progressive levels of responsibility.
Candidate based in Spain with strong local contacts and site insights.
Proven ability to understand cell‑therapy service lines: infrastructure/resourcing/costs and quality metrics.
Extensive and proven experience in driving operational delivery to timelines, cost, and quality.
Proven experience of leading delivery through collaboration with internal and external providers.
Excellent knowledge of cell‑therapy standards and regulations.
Experience in selection and oversight of external providers and development/review of contracts.
Spanish language proficiency.
Desirable
Bachelor’s degree in nursing, Life Sciences, or Business.
Program management / Quality qualification (e.g., PMP, CPHQ).
Experience working in a cell‑therapy program.
Experience in variety of academic/sponsor organizations and countries.
Experience across the product life cycle and multiple therapeutic areas.
Experience in early phase clinical delivery.
Salesforce or other customer management software systems.
Date Posted: 26‑ene‑2026
Closing Date: 22‑feb‑2026
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‑leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non‑discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
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