Director of Event Management
Concord Hospitality Enterprises, Raleigh, North Carolina, United States, 27601
Description
We are hiring an Director of Event Management!
Key Responsibilities
Leadership and Team Management
Lead, mentor, train, and motivate the Event Management team, including Event Managers and the Group Housing Coordinator.
Establish and monitor team and individual performance goals aligned with hotel and company objectives.
Foster a positive, inclusive, and high-performance work environment focused on professional development and engagement.
Ensure compliance with Concord Hospitality’s Standard Operating Procedures and company policies.
Participate in hotel leadership meetings, Manager on Duty (MOD) rotations, and sales strategy sessions.
Event Planning and Client Management
Serve as the primary point of contact for high-profile and large-scale conferences and catered events.
Deliver exceptional service experiences for event planners and attendees, with the goal of securing repeat and referral business.
Conduct site tours and walkthroughs for prospective clients.
Build and maintain strong relationships with internal departments and external clients to ensure seamless event execution.
Communicate clearly, professionally, and promptly with clients and internal partners across all communication channels.
Event Operations and Execution
Manage and oversee all aspects of the event lifecycle, including pre-event planning, on-site execution, and post-event follow-up.
Track, document, and communicate key event details, including:
Room blocks and meeting space allocations
Contracts, concessions, and clauses
Event orders and Banquet Event Orders (BEOs)
Billing details and financial tracking
Group history, resumes, and operational reports
Cut-off dates and critical timelines
Ensure accuracy of records, billing, attrition reconciliation, and post-event documentation.
Prepare, analyze, and present operational and financial reports as needed.
Operational Expertise and Collaboration
Maintain thorough knowledge of hotel offerings, including food and beverage services, pricing, presentation, audiovisual capabilities, and event spaces.
Collaborate with sales, catering, operations, and other departments to ensure seamless event delivery.
Demonstrate strong organizational skills, attention to detail, time management, and the ability to manage multiple priorities effectively.
Qualifications
Required Qualifications
Proven experience in Event Management.
Minimum of 4–5 years of experience in a full-service hotel environment.
Demonstrated leadership experience with the ability to coach, mentor, and develop a successful team.
Excellent written and verbal communication skills.
Strong organizational, multitasking, and time management abilities.
Proficiency in Microsoft Office and event management systems (CI/TY or similar platforms).
Knowledge of hospitality market trends and competitive positioning.
Professional demeanor with a commitment to exceptional customer service.
Reliable, punctual, and flexible to meet business demands.
Preferred Qualifications
Experience working within Marriott-branded properties.
Prior hospitality industry leadership experience.
Benefits and Compensation
Concord Hospitality offers competitive compensation and a comprehensive benefits package for full-time associates, including:
Medical, dental, and vision insurance
Life insurance and disability coverage
401(k) retirement plan options
Tuition assistance programs
Discounted room rates at Concord-managed hotels
Professional training, development, and career advancement opportunities
About Concord Hospitality
Concord Hospitality is committed to developing its associates at every level and fostering an “Associate First” culture that supports personal and professional growth. Built on the core values of Quality, Integrity, Community, Profitability, and Fun, Concord Hospitality is dedicated to creating exceptional guest experiences while maintaining a supportive, inclusive workplace recognized as a “Great Place to Work for All.”
Qualifications 4 - 5 years of Full Service Hotel Experience
Experience
Required
4 - 5 years of Full Service Hotel Experience
Preferred
Marriott Experience Preferred.
Preferred
Hospitality Industry Experience Preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
Source: Concord Hospitality
#J-18808-Ljbffr
Key Responsibilities
Leadership and Team Management
Lead, mentor, train, and motivate the Event Management team, including Event Managers and the Group Housing Coordinator.
Establish and monitor team and individual performance goals aligned with hotel and company objectives.
Foster a positive, inclusive, and high-performance work environment focused on professional development and engagement.
Ensure compliance with Concord Hospitality’s Standard Operating Procedures and company policies.
Participate in hotel leadership meetings, Manager on Duty (MOD) rotations, and sales strategy sessions.
Event Planning and Client Management
Serve as the primary point of contact for high-profile and large-scale conferences and catered events.
Deliver exceptional service experiences for event planners and attendees, with the goal of securing repeat and referral business.
Conduct site tours and walkthroughs for prospective clients.
Build and maintain strong relationships with internal departments and external clients to ensure seamless event execution.
Communicate clearly, professionally, and promptly with clients and internal partners across all communication channels.
Event Operations and Execution
Manage and oversee all aspects of the event lifecycle, including pre-event planning, on-site execution, and post-event follow-up.
Track, document, and communicate key event details, including:
Room blocks and meeting space allocations
Contracts, concessions, and clauses
Event orders and Banquet Event Orders (BEOs)
Billing details and financial tracking
Group history, resumes, and operational reports
Cut-off dates and critical timelines
Ensure accuracy of records, billing, attrition reconciliation, and post-event documentation.
Prepare, analyze, and present operational and financial reports as needed.
Operational Expertise and Collaboration
Maintain thorough knowledge of hotel offerings, including food and beverage services, pricing, presentation, audiovisual capabilities, and event spaces.
Collaborate with sales, catering, operations, and other departments to ensure seamless event delivery.
Demonstrate strong organizational skills, attention to detail, time management, and the ability to manage multiple priorities effectively.
Qualifications
Required Qualifications
Proven experience in Event Management.
Minimum of 4–5 years of experience in a full-service hotel environment.
Demonstrated leadership experience with the ability to coach, mentor, and develop a successful team.
Excellent written and verbal communication skills.
Strong organizational, multitasking, and time management abilities.
Proficiency in Microsoft Office and event management systems (CI/TY or similar platforms).
Knowledge of hospitality market trends and competitive positioning.
Professional demeanor with a commitment to exceptional customer service.
Reliable, punctual, and flexible to meet business demands.
Preferred Qualifications
Experience working within Marriott-branded properties.
Prior hospitality industry leadership experience.
Benefits and Compensation
Concord Hospitality offers competitive compensation and a comprehensive benefits package for full-time associates, including:
Medical, dental, and vision insurance
Life insurance and disability coverage
401(k) retirement plan options
Tuition assistance programs
Discounted room rates at Concord-managed hotels
Professional training, development, and career advancement opportunities
About Concord Hospitality
Concord Hospitality is committed to developing its associates at every level and fostering an “Associate First” culture that supports personal and professional growth. Built on the core values of Quality, Integrity, Community, Profitability, and Fun, Concord Hospitality is dedicated to creating exceptional guest experiences while maintaining a supportive, inclusive workplace recognized as a “Great Place to Work for All.”
Qualifications 4 - 5 years of Full Service Hotel Experience
Experience
Required
4 - 5 years of Full Service Hotel Experience
Preferred
Marriott Experience Preferred.
Preferred
Hospitality Industry Experience Preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
Source: Concord Hospitality
#J-18808-Ljbffr