Player Development - Executive Casino Host
Bally’s Corporation, Dover, Delaware, United States, 19904
Why Bally's?
Bally’s Corporation (NYSE: BALY) is a global casino‑entertainment company with a growing omni‑channel presence, operating 19 casinos across 11 states, a golf course in New York, and a horse racetrack in Colorado. With 13 OSB licenses in North America and a recent acquisition of Aspers Casino in Newcastle, UK, the company extends its international reach. Bally’ Bet, Bally Casino, the Interactive International division (formerly Gamesys Group), and a stake in Intralot S.A. bolster its portfolio of sports betting, iCasino, and lottery services.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms, and it has rights to developable land at the former Tropicana Las Vegas site.
The Role: Executive Casino Host Responsibilities
Initiates phone contact with premium patrons to drive trips.
Resolves all high‑end patrons' requests and disputes.
Reconciles all comps outside of point redemption.
Maintains a detailed record of premium patron comments.
Handles all hotel upgrades for expected arrivals.
Welcomes guests, provides exceptional customer service, and encourages enrollment in the Capital Club.
Develops relationships with VIP casino guests to ensure incremental visits.
Coordinates complimentary, special services and hospitality for identified guests.
Oversees, solicits and identifies new gaming guests for the players’ club program.
Meets and greets players on the casino floor, at special events and promotions.
Responsible for the retention of existing guests.
Arranges for special services related to top‑tier players.
Answers all inquiries concerning the club and explains club benefits.
Participates in various promotional programs and activities of the department as required.
Promotes the use of the club cards by approaching customers on the casino floor that are not yet using the card and assists with completion of the club application forms.
Maintains familiarity with the IGS System.
Attends marketing functions as appropriate.
Greets jackpot winners and offers publicity.
Interacts with the Marketing Department to host special events for identified guests.
Works safely, following all established safety rules and regulations.
Communicates effectively with co‑workers, supervisors, and guests.
Follows all relevant policies and procedures.
Provides exceptional customer service.
Performs other duties as assigned.
Qualifications
Bachelor's degree in Business or Marketing, or equivalent work experience (preferred).
Sales management skills and an expert ability to deliver customer service.
Superior communication skills.
Punctual and reliable; able to report to work on time as scheduled.
Flexible to work weekends, holidays, and nights as needed.
Successful completion of a background check and receipt of a license from the DE Lottery.
Professional appearance and appropriate attire at all times.
Knowledge of Windows‑based programs such as Word, Excel, and Access.
Proficient in speaking, reading, and writing English.
What’s In It For You
Competitive salary with annual performance reviews.
Comprehensive health coverage plan that includes medical, dental, and vision.
401(k) with company match.
Access to company perks and childcare discounts.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally’s Bet on You – We can’t wait to meet you!
#J-18808-Ljbffr
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms, and it has rights to developable land at the former Tropicana Las Vegas site.
The Role: Executive Casino Host Responsibilities
Initiates phone contact with premium patrons to drive trips.
Resolves all high‑end patrons' requests and disputes.
Reconciles all comps outside of point redemption.
Maintains a detailed record of premium patron comments.
Handles all hotel upgrades for expected arrivals.
Welcomes guests, provides exceptional customer service, and encourages enrollment in the Capital Club.
Develops relationships with VIP casino guests to ensure incremental visits.
Coordinates complimentary, special services and hospitality for identified guests.
Oversees, solicits and identifies new gaming guests for the players’ club program.
Meets and greets players on the casino floor, at special events and promotions.
Responsible for the retention of existing guests.
Arranges for special services related to top‑tier players.
Answers all inquiries concerning the club and explains club benefits.
Participates in various promotional programs and activities of the department as required.
Promotes the use of the club cards by approaching customers on the casino floor that are not yet using the card and assists with completion of the club application forms.
Maintains familiarity with the IGS System.
Attends marketing functions as appropriate.
Greets jackpot winners and offers publicity.
Interacts with the Marketing Department to host special events for identified guests.
Works safely, following all established safety rules and regulations.
Communicates effectively with co‑workers, supervisors, and guests.
Follows all relevant policies and procedures.
Provides exceptional customer service.
Performs other duties as assigned.
Qualifications
Bachelor's degree in Business or Marketing, or equivalent work experience (preferred).
Sales management skills and an expert ability to deliver customer service.
Superior communication skills.
Punctual and reliable; able to report to work on time as scheduled.
Flexible to work weekends, holidays, and nights as needed.
Successful completion of a background check and receipt of a license from the DE Lottery.
Professional appearance and appropriate attire at all times.
Knowledge of Windows‑based programs such as Word, Excel, and Access.
Proficient in speaking, reading, and writing English.
What’s In It For You
Competitive salary with annual performance reviews.
Comprehensive health coverage plan that includes medical, dental, and vision.
401(k) with company match.
Access to company perks and childcare discounts.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally’s Bet on You – We can’t wait to meet you!
#J-18808-Ljbffr