Responsibilities
Answer, screen and direct incoming calls. Enter inquiries into Ivvy. Merge documents, proposals, and contracts from Ivvy. Turnover and maintain Definite Files. Process credit applications, which include completing the Estimated Charges Spreadsheet, Estimated Room and Tax Spreadsheet, faxing credit application and estimated charges to client, and forwarding completed application to credit department. Collect payments and forward to the appropriate department. Process rooming list cover sheets and send updated forms to room reservations. Complete group resumes. Process amenities to be delivered to guests. Send “thank you” letters and post-con questionnaires to departed groups. Complete special projects as requested by Sales staff. Create attrition letters. Perform all duties as deemed necessary for the success of the department. Qualifications
One-year prior clerical experience required. High School Diploma required. College degree in a related area is preferred. Bi-lingual (Spanish or other languages) preferred. Computer literate with proficiency in Word and Excel and a working knowledge of Ivvy preferred. Excellent customer service skills required. Basic knowledge of office equipment preferred.
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Answer, screen and direct incoming calls. Enter inquiries into Ivvy. Merge documents, proposals, and contracts from Ivvy. Turnover and maintain Definite Files. Process credit applications, which include completing the Estimated Charges Spreadsheet, Estimated Room and Tax Spreadsheet, faxing credit application and estimated charges to client, and forwarding completed application to credit department. Collect payments and forward to the appropriate department. Process rooming list cover sheets and send updated forms to room reservations. Complete group resumes. Process amenities to be delivered to guests. Send “thank you” letters and post-con questionnaires to departed groups. Complete special projects as requested by Sales staff. Create attrition letters. Perform all duties as deemed necessary for the success of the department. Qualifications
One-year prior clerical experience required. High School Diploma required. College degree in a related area is preferred. Bi-lingual (Spanish or other languages) preferred. Computer literate with proficiency in Word and Excel and a working knowledge of Ivvy preferred. Excellent customer service skills required. Basic knowledge of office equipment preferred.
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