Supervisor of Sales (Agent Support)
Network Health WI, Menasha, Wisconsin, United States, 54952
Overview
Network Health’s success is rooted in its mission to create healthy and strong Wisconsin communities. Network Health is seeking a Supervisor of Agent Support to lead agent experience when working with the Network Health Home office. In addition to leading the agent advisors call center team who serves as a point of contact for approved brokers, the supervisor leads the work around agent communication, agent portal functionality, and CMS requested agent testing. The Supervisor will collaborate with the Sales Executives on sales events, reporting, and advertising, as well as keep desk level procedure updated.
Location Location : Candidates must reside in the state of Wisconsin for consideration. With our hybrid workplace model, this position is eligible to work a hybrid schedule part-time from your home (reliable internet is required) and out of our office in Menasha.
Hours Hours:
1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday
Check out our 2024 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.
Responsibilities
Participate in employee recruitment, selection, orientation, training, evaluation, coaching, development with a focus on quality and compliance
Supervise the Agent Advisors in their support of the Sales Executives - responsible for daily operation of call center team including scheduling and managing work assignments, assisting on the phone, and monitoring overall team performance to goals
Create and deliver reporting to external agencies.
Lead external broker communication.
Lead collaborative Agent Portal cross functional team.
Identify and maintain processes and process documentation (Desk Level Procedures) within the department
Perform other related duties as required to achieve the goals and objectives of the company and department
Qualifications
Associate degree in Marketing or Business Administration. Equivalent work experience may be substituted.
Minimum three years of healthcare sales experience.
Current Wisconsin Accident and Health Insurance License
Network Health is an Equal Opportunity Employer.
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Location Location : Candidates must reside in the state of Wisconsin for consideration. With our hybrid workplace model, this position is eligible to work a hybrid schedule part-time from your home (reliable internet is required) and out of our office in Menasha.
Hours Hours:
1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday
Check out our 2024 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.
Responsibilities
Participate in employee recruitment, selection, orientation, training, evaluation, coaching, development with a focus on quality and compliance
Supervise the Agent Advisors in their support of the Sales Executives - responsible for daily operation of call center team including scheduling and managing work assignments, assisting on the phone, and monitoring overall team performance to goals
Create and deliver reporting to external agencies.
Lead external broker communication.
Lead collaborative Agent Portal cross functional team.
Identify and maintain processes and process documentation (Desk Level Procedures) within the department
Perform other related duties as required to achieve the goals and objectives of the company and department
Qualifications
Associate degree in Marketing or Business Administration. Equivalent work experience may be substituted.
Minimum three years of healthcare sales experience.
Current Wisconsin Accident and Health Insurance License
Network Health is an Equal Opportunity Employer.
#J-18808-Ljbffr