Overview
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Primary Responsibilities
Customer Service & Sales - Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds the team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Store Merchandise Standards - Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentation standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including pricing and signing. Promotes company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes. Omnichannel - Trains, mentors and coaches all associates on jcp.com processes and transaction procedures related to delivery and return of jcp.com orders. Manages Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within prescribed time periods. Monitors and shares omnichannel metrics and takes action to resolve issues. Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of defective and return to vendor/warehouse activities, reducing shrink within specialty businesses. Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment and addresses performance issues. Performance Standards - Consistently meets established performance standards, including but not limited to shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies
To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies: Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others to stretch beyond current capabilities and is a catalyst for change. Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Gathers necessary information to understand problems; applies critical thinking to develop options and assess impacts. Demonstrates Leadership: Fosters teamwork, recognizes accomplishments, and respects differences. Maintains high personal and team performance standards, leads by example, and coaches others. Creates a culture of development and a One Team approach. Takes Accountability: Builds positive relationships, listens first, and delivers customer-focused solutions. Develops inclusive relationships across the organization. Implements with Excellence: Develops and prioritizes short and long-range plans that are realistic and effective. Delegates work and communicates plans and expectations clearly. Drives Results: Acts with urgency, sets aggressive goals, and takes appropriate risks to achieve results. Fosters continuous improvement. What You Get
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, eligible associates may receive eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For details about paid vacation days and other benefits, please visit the benefits site. About JCPenney
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop—from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on social media. Pay Range
USD $21.00/Hr - USD $26.25/Hr.
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As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Primary Responsibilities
Customer Service & Sales - Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds the team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Store Merchandise Standards - Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentation standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including pricing and signing. Promotes company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes. Omnichannel - Trains, mentors and coaches all associates on jcp.com processes and transaction procedures related to delivery and return of jcp.com orders. Manages Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within prescribed time periods. Monitors and shares omnichannel metrics and takes action to resolve issues. Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of defective and return to vendor/warehouse activities, reducing shrink within specialty businesses. Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment and addresses performance issues. Performance Standards - Consistently meets established performance standards, including but not limited to shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies
To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies: Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others to stretch beyond current capabilities and is a catalyst for change. Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Gathers necessary information to understand problems; applies critical thinking to develop options and assess impacts. Demonstrates Leadership: Fosters teamwork, recognizes accomplishments, and respects differences. Maintains high personal and team performance standards, leads by example, and coaches others. Creates a culture of development and a One Team approach. Takes Accountability: Builds positive relationships, listens first, and delivers customer-focused solutions. Develops inclusive relationships across the organization. Implements with Excellence: Develops and prioritizes short and long-range plans that are realistic and effective. Delegates work and communicates plans and expectations clearly. Drives Results: Acts with urgency, sets aggressive goals, and takes appropriate risks to achieve results. Fosters continuous improvement. What You Get
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, eligible associates may receive eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For details about paid vacation days and other benefits, please visit the benefits site. About JCPenney
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop—from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on social media. Pay Range
USD $21.00/Hr - USD $26.25/Hr.
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