Job Summary
The Mid Market Account Manager is responsible for managing and growing a portfolio of small to mid-market accounts by identifying customer needs, delivering tailored solutions, and building strong client relationships. They collaborate with internal teams to ensure customer satisfaction and account retention, analyze market trends and competitor activities to identify new business opportunities to maintain a competitive edge, and manages accurate sales forecasts and reports to meet or exceed revenue targets.
Essential Duties and Responsibilities Account Ownership & Growth
Manage and grow a portfolio of small to mid-market customers
Act as the primary relationship owner post-sale
Build strong relationships with decision-makers and product users
Revenue Retention & Expansion
Drive renewals, upsells, and cross-sells within existing accounts
Identify growth opportunities aligned to customer needs and usage
Meet or exceed quarterly and annual retention and expansion goals
Sales Execution
Conduct discovery to uncover evolving business needs and use cases
Present solutions tailored to customer size, needs, and budget
Negotiate pricing and terms in line with company guidelines
Manage renewals and expansion deals from opportunity to close
Territory & Account Strategy
Prioritize accounts based on growth potential and renewal risk
Maintain accurate pipeline, renewal forecasting, and CRM hygiene
Monitor usage and engagement to proactively reduce churn
Cross-Functional Collaboration
Partner with Customer Success, Support, Marketing, and Sales Development
Ensure smooth onboarding and continued value realization
Share customer feedback to improve product and go-to-market execution
Other duties as assigned
Supervisory Responsibility This position has no supervisory responsibilities.
Travel Requirements Travel Requirements: Less than 25%
Education
4 Year/Bachelor's Degree
Experience
3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically Knowledge, Skills, and Abilities
Experience owning renewals and expansion revenue
Strong forecasting, pipeline management, and CRM skills
Experience selling SaaS or subscription-based solutions
Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
Experience supporting customers in fast-paced or price-sensitive segments
Customer-first, growth-oriented mindset
Strong communication and relationship-building abilities
Ability to articulate value and ROI clearly and simply
Excellent time management across a high-volume book of business
Data-driven and process-oriented approach
Preferred:
Experience selling SaaS or subscription-based solutions
Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
Experience supporting customers in fast-paced or price-sensitive segments
Working Conditions and Physical Requirements
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
Regular and predictable attendance required.
Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorenson.com/company/careers/
Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Company Summary Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Essential Duties and Responsibilities Account Ownership & Growth
Manage and grow a portfolio of small to mid-market customers
Act as the primary relationship owner post-sale
Build strong relationships with decision-makers and product users
Revenue Retention & Expansion
Drive renewals, upsells, and cross-sells within existing accounts
Identify growth opportunities aligned to customer needs and usage
Meet or exceed quarterly and annual retention and expansion goals
Sales Execution
Conduct discovery to uncover evolving business needs and use cases
Present solutions tailored to customer size, needs, and budget
Negotiate pricing and terms in line with company guidelines
Manage renewals and expansion deals from opportunity to close
Territory & Account Strategy
Prioritize accounts based on growth potential and renewal risk
Maintain accurate pipeline, renewal forecasting, and CRM hygiene
Monitor usage and engagement to proactively reduce churn
Cross-Functional Collaboration
Partner with Customer Success, Support, Marketing, and Sales Development
Ensure smooth onboarding and continued value realization
Share customer feedback to improve product and go-to-market execution
Other duties as assigned
Supervisory Responsibility This position has no supervisory responsibilities.
Travel Requirements Travel Requirements: Less than 25%
Education
4 Year/Bachelor's Degree
Experience
3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically Knowledge, Skills, and Abilities
Experience owning renewals and expansion revenue
Strong forecasting, pipeline management, and CRM skills
Experience selling SaaS or subscription-based solutions
Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
Experience supporting customers in fast-paced or price-sensitive segments
Customer-first, growth-oriented mindset
Strong communication and relationship-building abilities
Ability to articulate value and ROI clearly and simply
Excellent time management across a high-volume book of business
Data-driven and process-oriented approach
Preferred:
Experience selling SaaS or subscription-based solutions
Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
Experience supporting customers in fast-paced or price-sensitive segments
Working Conditions and Physical Requirements
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
Regular and predictable attendance required.
Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorenson.com/company/careers/
Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Company Summary Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr